Marsello: Omnichannel Loyalty

Marsello: Omnichannel Loyalty

Pricing
From $125/month. Free trial available.
Highlights
Works with the latest themes
Rating
4.4 (384)
Developer
Marsello

Everything you need to engage and retain your customers. Loyalty program, email, SMS, and more.

Marsello helps brands launch a world-class loyalty & rewards program that works with Shopify and your existing POS. Start by acquiring loyalty members with points, rewards, discounts, VIP tiers, and referrals. Then, start sending powerful email marketing & SMS campaigns using sales data from your existing POS & Shopify. With our integrated loyalty rewards and marketing automation tools, you'll gain insights into your customer behavior so you can make better decisions with your marketing.

Marsello helps brands launch a world-class loyalty & rewards program that works with Shopify and your existing POS. Start by acquiring loyalty members with points, rewards, discounts, VIP tiers, and referrals. Then, start sending powerful email marketing & SMS campaigns using sales data from your existing POS & Shopify. With our integrated loyalty rewards and marketing automation tools, you'll gain insights into your customer behavior so you can make better decisions with your marketing. more
  • Boost repeat business with a customizable loyalty, rewards, and referral program
  • Email campaigns, SMS marketing, and automations that move the needle on revenue
  • Add an interactive customer portal to your store to enhance loyalty engagement
  • Seamlessly integrates with your POS, eCommerce, and marketing apps like Klaviyo
  • Own your data and get deeper insights with omnichannel reporting and analytics
Highlights
Works with the latest themes

Languages

English

Works with

Shopify Flow, Shopify POS, Checkout, Google My Business, Lightspeed, Cin7, Heartland Retail, Klaviyo, Facebook

Program types

Reward programs, Memberships, VIP tiers, Referrals

Rewards you can offer

Points, Discounts, Coupons, POS rewards, Free shipping, Free products, Exclusive access, Membership perks, Custom rewards

Campaign types

Email campaigns, SMS campaigns, Social media, Newsletters, Forms, Landing pages, Discounts, Rewards, Promotions, Cart emails, Abandoned cart, Welcome emails, Win-back emails, Product recommendations, Drip campaigns, Product reviews, Custom campaigns

Managing campaigns

Editor tool, Templates, AI generation, Custom code, Custom fonts, Email domains, Triggers and rules, Automations, Targeting, Segmentation, Tracking, Reporting, Insights and tips, Analytics

Pricing

Essential

$125 / month

Starting from $125/month, plus $5 per customer block.

  • Customer Loyalty Program
  • Points & Referral Program
  • Reward Redemption
  • VIP Tiers
  • Loyalty Automations
  • Segmentation
  • Feedback Surveys
  • Reporting

14-day free trial

Professional

$135 / month

Starting from $135/month, plus $15 per customer block.

  • All loyalty features +
  • Email & SMS Campaigns
  • Marketing Automation
  • Google Review Manager
  • Email Capture Forms
  • Social Scheduling
  • Reporting

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (384)

Overall rating
4.4
Counts per rating level
  • 86% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting revenue, especially through its loyalty rewards program that appeals to frequent shoppers. They value its all-in-one capabilities, including points management, email automation, and SMS marketing, noting its ease of use and strong return on investment. The app's customizable features, such as loyalty programs, discount codes, and marketing materials, along with seamless integration with Shopify POS, are particularly beneficial for synchronizing online and physical store operations. Customer support is also consistently commended for being responsive and effective, contributing significantly to a positive user experience.

November 8, 2024

Marsello has really improved and took into considerations our product requests. Martin does an excellent job communicating which is rare from other loyalty programs. The shopify integrations have improved. I highly recommend Marsello. We have tried every loyalty program on shopifys app store and they fit our needs best considering we lean heavier on in-store retail vs e-comm.

CARDPOPUSA
United States
Over 2 years using the app
Marsello replied November 10, 2024

Thank you so much for the kind feedback! We’re glad you’re enjoying the app’s omnichannel capabilities too - feedback like this is a real kick for us.

Martin & The Marsello Team

September 17, 2024

Caution: Unreliable Service and Unresponsive Support

We had a very disappointing experience with this company. After dedicating three months to testing their platform, we encountered numerous bugs and technical issues. Despite this, we were charged in full during that entire period.

In the first month, we were billed for an API and an additional site, despite not having any additional sites. We raised this issue multiple times but received little to no support. Our main point of contact, Jason McLean, was dismissive of our concerns, repeatedly stating that their company is exceptional and without faults.

Unfortunately, their loyalty program was completely unusable due to persistent bugs, and their customer service was slow to respond. When we requested a refund for the services we couldn’t use, we were told that they do not offer refunds, citing their terms and conditions.

There is alot more to say about it, but we will leave it here.

We strongly advise caution if considering this company.

paintlab.ie
Ireland
8 months using the app
July 16, 2024

The loyalty rewards program we offer through this app is highly valued by our customers, especially frequent shoppers. Recently, I needed help on short notice to make a special promotion work. John from the customer support team stepped up and took care of everything promptly, much to my relief. I highly recommend this application.

PlayingCardDecks.com
United States
Over 6 years using the app

Support

Marsello can answer any questions you have about Marsello: Omnichannel Loyalty.

Developer

Marsello

4 Bond Street, Level 4, Wellington, WGN, 6011, NZ

Launched

May 29, 2017

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