Reviews (205)

Overall rating
4.4
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting customer confidence and increasing sales by enhancing website security and credibility through trust badges and certifications. It's easy to install and set up, with many opting to upgrade for advanced features. The app operates smoothly, and the customer service team is noted for their responsiveness and effectiveness in resolving issues and aiding integration.

March 17, 2017

I activated a 30 day trial, and got charged right the next day. I don't like their support as they never responded back to my emails. I do not recommend it for Shopify store owners.

Girly Sales
Serbia
4 days using the app
March 10, 2025

Azad Auto Sales
India
21 days using the app
December 12, 2024

SGE
Australia
23 days using the app
November 18, 2024

Office personal trainer
Slovenia
21 days using the app
June 10, 2024

Fume1981
United States
24 days using the app
May 15, 2025

This is my first month with Trusted and have to say it is going really well this past 4 weeks. The service provided so far stands out like a beacon. So far great service!

Aureate Aura
United Kingdom
November 22, 2024

Excellent

Mind Meadow
United States
22 days using the app
September 24, 2024

This is very good product i use thanks for ali mart

Ali Mart
Pakistan
6 minutes using the app
June 7, 2024

So far so good on my side

Yors 'n Yors
South Africa
7 days using the app
June 6, 2024

The app offers a suite of certifications that address common visitor concerns when shopping online.

Platinum Spaces
United States
4 days using the app
June 6, 2024

My dog absolutely loves this bed! The plush material is so soft and inviting. Highly recommend!

Best Tails Forever
United States
4 days using the app
May 31, 2024

Simple & useful app to make trust with customers.

NomadGroove
South Korea
23 days using the app
April 30, 2024

The expensive plans are pretty steep...But the free plan is reasonably priced.

FlexCharge Depot works
United States
20 days using the app
April 30, 2024

Straightforward and very helpful!

Indexplora Essentia
Thailand
25 days using the app
April 11, 2024

Simple enough app, does exactly what it advertises. Great solution!

estohub
United States
19 minutes using the app
February 17, 2024

I like it. Worth it

Cyberfuture
Canada
About 1 month using the app
January 28, 2024

Thank You

Möbelluxus
Germany
23 days using the app
January 12, 2024

Best Service,

BAG ZEST
United States
19 days using the app
December 20, 2023

It’s expensive but it worth it, also to implement all of the badges and trustmarks you need to have contact them several times so they can add it for you

TECHOBOOM
United States
Over 1 year using the app
December 4, 2023

TrendRootSA
South Africa
20 days using the app
December 2, 2023

I got this app to boost customer confidence, and to improve sales.

League-Of-Your-Own
United Kingdom
About 1 year using the app
December 1, 2023

I recently had the pleasure of using Trustedsite's services and I couldn't be happier with the experience. Their commitment to ensuring website security and building customer trust is unparalleled. The user interface is intuitive and the features provided have greatly enhanced my website's credibility. I'm especially impressed with their customer service, which was both professional and incredibly supportive. Overall, Trustedsite gets a well-deserved 5-star rating from me. Highly recommended for anyone looking to boost their website's trustworthiness and security!

Madame Tadam Decor Studio
Netherlands
24 days using the app
November 24, 2023

Good day to all! I decided to use this app because I needed a blanket of Security. I needed people to feel confident and safe when they came to my site. Now when people shop on our site and see the security badge, they feel good about being on our site. Thanks!

Orah Essence
United States
21 days using the app
November 17, 2023

HAIRPINS SHOP
United Kingdom
20 days using the app
November 17, 2023

I decided to give this app a try to see if it converts on-lookers to paying customers. It was super easy to install and set up.

I will be back later to say how it has helped my store's sales. If you were a little unsure about installing and setting it up, don't be!

EVERYDAY WEARS
United States
About 2 hours using the app
November 11, 2023

So far we have had a great experience with the TrustedSite team. Response times have been fast, allowing us to get up and running with little downtime.

Avanquil
United States
4 months using the app
November 10, 2023

Op zich vind ik het een goeie app alleen kan ik nog niet overstappen omdat het voorlopig nog te duur voor mij is en ik het aantal bezoekers nog niet heb om niet te spreken over sales. Ik denk dat ik wat meer tijd nodig heb als beginner in de dropshipping.

Hearty Home Décor
Netherlands
22 days using the app
Edited October 2, 2023

Love this store! The pillow received is sooo cute and a perfect gift for my friend! I will be purchasing again! #believe

Believe
United States
7 days using the app
September 21, 2023

AAA+++...Great customer service...I needed help installing badges into the coding for my store and Kekoa was there to help...thanks again

The Camping Hiker
United States
Over 2 years using the app
September 6, 2023

I installed this app to enhance my store's reputation. I believe this app is very useful to have and it even provides you reports on traffic and volume to your store. I reached out to customer support and Kekoa was a big help when I asked. Thank you for!

My Pet GrubHub
United States
3 months using the app
September 6, 2023

The support is great and are always responsive. They handled the integration and getting the code put in the right places so my trusted badges display properly.

Sand and Sea Coffee
United States
10 months using the app
September 2, 2023

At ePrimeBay.com, we understand the importance of trust and security for our customers. That's why we've integrated TrustedSite Trust Badges into our website. These badges have been instrumental in assuring our customers of the safety and reliability of our platform.

TrustedSite Trust Badges are more than just icons; they represent our commitment to maintaining a secure and trustworthy online environment. Since implementing them, we've noticed an increase in user confidence, leading to higher customer trust and satisfaction.

What sets TrustedSite apart is its comprehensive approach to website security. From daily scans for malware to a clear privacy policy, these badges reassure our customers that their data is in safe hands. The peace of mind this provides is invaluable, especially in today's digital landscape.

Furthermore, the integration process was seamless, and the support from the TrustedSite team has been exceptional. Their dedication to enhancing online trust is evident, and we're proud to be associated with such a reputable company.

The Management Team of ePrimeBay.com

EprimeBay.com
Australia
21 days using the app
August 4, 2023

TrustedSite has greatly enhanced my online store's reputation. The certifications and trust badges displayed on my site have helped build trust with my visitors. It's reassuring for potential customers to see that my business is verified and their information is secure. The process of verification through the TrustedSite app was seamless, and I'm confident it has positively influenced my customers' shopping experience. I highly recommend TrustedSite to fellow store owners looking to establish credibility and trust with their audience.

CYBORGCARE
Israel
8 months using the app
July 14, 2023

Highly recommend, I had a slight issue register the wrong email , and they responded within 24 hours.

Thanks a lot

Sova Selections
South Africa
6 days using the app
June 23, 2023

I use trustedsite because it is an important requirement for people to know that they can trust my site. I am very satisfied. Thank you!

Moniky Jewelry
United States
24 days using the app
June 7, 2023

At first the app was great, until i accidently picked the wrong plan and no I getting a outrageous charge even though I changed the plan once I realized it was the wrong plan. Then later deleted the app and the charge is still pending.

Stork Express
United States
24 days using the app
TrustedSite replied June 8, 2023

Thank you for your review. Someone from our support team will be reaching out to you shortly to help resolve this issue.

May 1, 2023

I would like to say everyone that this helps me to find good loyal customer and trusted customer thank you
trustedsite love you more

Abdulkalklimited
United Kingdom
21 days using the app
April 24, 2023

pretty good.. features that should be basic cost a lot for startup sites that already have alot of expenses.. not really worth it atm

TINT Art & Design
Australia
4 months using the app
March 17, 2023

Great tool and a must have for all websites who want to convey a feeling of trust and security to their users and customers.

Wulfzy
South Africa
22 days using the app
March 10, 2023

We are very happy with this app. The support from Jay to enable the recommended implementation was excellent. Jay was very professional and communicated the progress of the required changes very well. I would not hesitate to recommend this app to other Shopify store owners.

selectfurniturestore
United Kingdom
11 months using the app
March 9, 2023

POOR customer service! takes ages to respond. You have to wait at least 2-3 days before someone responds and even then it's just one message and then you have to wait again. The trustedsite badge was not showing in my website and the issue wasn't resolved when I gave them access to my site. I also been asking for a refund as I have uninstalled their app but they won't give me my refund even though the payment was less than 30 days ago.

SkyeFBC
New Zealand
28 days using the app
March 1, 2023

Very good tool. I recommend!! They send you an email every week saying how many people access the website.. The only thing I thing they should improve, is to proportionate more free features to people.

Seven Jewelry US
United States
23 days using the app
February 19, 2023

I would recommend the app because not only did they improve my website features, they did an incredible job making it more professional. Thank you

BMAAG
United States
29 days using the app
February 10, 2023

Thank you Jay and Stephanie for your assistance adding the trustedsite badges in the right spot, A-1 customer service

PetsSociety.shop
United States
3 months using the app
January 13, 2023

It's a great app. I really like this ! I think the "trusted site" sign should be bigger than now so that customer see it.

Plural Plaza
United Kingdom
24 days using the app
December 27, 2022

Best One thanks For people who still Develop app Useful Like this our team recommend trustedsite at 100%

romypay
Haiti
26 days using the app
December 9, 2022

Easy to install and makes customers feel safe and secure when making purchases at our online store. One of the best there is.

CemSerenity
United Kingdom
20 days using the app
December 5, 2022

I love this app! It was easy to install and I know that it will make my customers feel safe and secure when purchasing from my site. TrustedSite is definitely one of the best out there.

The Writer's Accessories
United States
About 1 month using the app
November 13, 2022

Trusted sites elevated my website to the next level by creating security for my web clients in order to make more sales with no second thoughts. Thank you.

inka tees
Australia
21 days using the app
October 21, 2022

I'm not totally familiar with having the TrustedSite logo added to my website, however, it is great knowing that your company website has the approval of TrustedSite.

Online Marketing Connection
United States
19 days using the app
October 7, 2022

As an online shopper for years, I understand the importance of being able to shop with confidence. As the owner of a new e-commerce store, it is important to build a site with integrity. I have found an important and necessary partner in TrustedSite. They actually listen to your needs rather than trying to upsell and I have found them very pleasant and easy to work with.

DT-Artful
Romania
20 days using the app
September 23, 2022

Great application indeed! Easy set up and great looking! Highly recommended for sure! Would definitely use the higher tiers to help me get higher conversion rates.

SkyValU
Czechia
18 days using the app
July 3, 2022

This little add-on is perfect for installing trust into your potential customers. I am on the free plan and it's perfect!

Sky High Lashes
Australia
22 days using the app
June 20, 2022

Mr. Jay Maudlin is awesome. He helped us to address our issues promptly. We are still testing this app, we believe this will be very helpful to improve our conversion rate

Celurvei
China
14 days using the app
May 28, 2022

As an online shopper for years, I understand the importance of being able to shop with confidence. As the owner of a new e-commerce store it is important to build a site with integrity. I have found an important and necessary partner in TrustedSite. They actually listen to your needs rather than trying to upsell and I have found them very pleasant and easy to work with. Thank you for your service Stephanie and Jay!

Our Fine Home
United States
5 months using the app