Mechanic , 158 reviews

Overall rating
4.9
Counts per rating level
  • 99% of ratings are 5 stars
    156
  • 1% of ratings are 4 stars
    1
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
    1
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to automate various tasks, including managing receipts and email flows. It's praised for its versatility, cost-effectiveness, and for replacing multiple other apps. The support team is noted for their quick responses and custom task creation. The community, particularly the Slack channel, is valued for knowledge sharing. Merchants also commend the comprehensive documentation and pricing model based on their Shopify plan. Suitable for both non-coders and developers, it's recognized for its user-friendly experience and efficiency.

December 24, 2023

Je ne supporte pas les applications dans lesquelles on ne trouve pas facilement le moyen d'annuler l'abonnement. Vous continuez à me prélever alors que j'ai installé l'application le mois dernier. Merci de supprimer l'abonnement immédiatement et de rembourser mon dernier prélèvement

Bulles et Dessins
Italy
8 months using the app
Lightward replied December 27, 2023

Thank you so much for sharing your feedback with us! We really appreciate you bringing this matter to our attention. I completely understand how billing issues can be confusing and frustrating, and I’m here to help clear things up.

Shopify handles the billing for apps like Mechanic. So, when you uninstall an app, Shopify automatically cancels your subscription. However, their policy doesn't issue a refund for the remaining part of your billing cycle. This means you get to use the app until the end of the period you've paid for. Apps like Mechanic have no control over this.

We wish we had been informed about your situation earlier. If we had known, we would have promptly stepped in to assist with a refund for the unused portion of your subscription – and we are still happy to do that. Please reach out to us directly, and I will personally take care of ensuring that your last payment is refunded.

Thank you for being our customer. We genuinely appreciate you. Wishing you all the success with your business today and in the future. Love team Mechanic.

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