Reviews (728)

Overall rating
4.3
Counts per rating level
  • 65% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and user-friendly interface, ideal for small businesses aiming to enhance their online operations. It excels in product syncing and simplifying advertising campaign setups. The app is favored for its superior customer service, including live support, outshining competitors like Google in setup ease and support quality. Merchants credit it with boosting their business growth and online visibility.

July 14, 2023

My store wasn't approved within seconds of having the app.... I don't recommend this app at all....

Sonya's Warehouse
United States
Over 2 years using the app
Microsoft replied July 17, 2023

Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team ...

December 14, 2022

If there was a negative * option this app would rate it. Prepaid the campaign, it wont start all, no flags, no support, no feedback other than an automated bot that you likely see below this review. I can't stress enough the frustration having to deal with this platform. WARNING! Stay clear, you only have so many days on this earth... don't go down this rabbit hole..you will regret every second ...

Ashton Security Inc.
Canada
About 2 years using the app
Microsoft replied December 19, 2022

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out ...

December 16, 2022

aucune expérience pour le moment, mais souhaiterais en apprendre plus.
reste ouvert aux informations.

EJD distribution
Canada
About 2 years using the app
Microsoft replied December 19, 2022

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out ...

May 30, 2023

I have not had any success with this app. I continue to get error server messages and it takes days for support to respond. Once they respond and I respond back its like they don't see my response or do, and choose to state, they have not received a response back and close out the ticket.

VJ Bedazzled Jewelry
United States
Almost 2 years using the app
Microsoft replied May 31, 2023

Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team ...

October 5, 2020

Horrible! Products Pending forever! One week past, no one product has approved. I have sent message no respond.

SOOGOMALL
United States
Almost 2 years using the app
Microsoft replied November 18, 2020

Thank for your feedback! We're sorry to hear that you're having a hard time with setup. We will have someone from our team reach out to you for additional support. In the ...

October 18, 2023

We have been unable to get more than 1 product out of our entire catalog published and active, with no warnings or rejected products, and have been unable to generate any sales, despite excellent success with google ads. Not sure what the problem is, but the product sync does not seem to work for us, which is crucial, so our campaigns can only advertise one of our 100+ products.

Wasted a lot of ...

Marie Sharp's Company Store
United States
Almost 2 years using the app
Microsoft replied October 19, 2023

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out ...

Edited January 24, 2022

ZERO to ABSOLUTELY USELESS App Support. 99% of staff seems to be located in India, don't speak proper ENGLISH, and communicate via canned responses which lead you to nowhere in resolving any issues you might have because they are not understood or cared for in first place. Total waste of time contacting them. Sad to see how "far" Microsoft has come as a company. ProTip: If you check out all the " ...

PineTales®
United States
Almost 2 years using the app
Microsoft replied January 25, 2022

Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team ...

November 13, 2022

Never got it to work, Tried even put $25 on ad account it spent it but on what I have no clue since I still months later have products pending a review that said it would take 3 days. Would love to have it fully removed as I don't even know anyone who uses Microsoft browsers

Lounies Soap Co.
United States
Over 1 year using the app
Microsoft replied November 14, 2022

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out ...

March 5, 2023

I am writing to express my frustration and disappointment with the Microsoft Shopify app. After being given access to download the app, I was disappointed to find that it does not give me access to the United Kingdom.

As a business owner who relies heavily on the Shopify platform, it is extremely frustrating to be unable to access the Microsoft Shopify app in the UK. I would like to know why this ...

YUNG'N'RICH
United Kingdom
About 1 year using the app
Microsoft replied March 14, 2023

Thank you for your feedback. We are truly sorry to hear about the issues you are facing with the charges on your account. Please reach out to us at msftadsappsupport@ ...

April 14, 2021

This FC'n App does not work. Please someone at Microsoft give 2 FC's. Also, Shopify support wasn't helpful. Probably deflecting back to MSFT.

Tile City
United States
About 1 year using the app
Microsoft replied April 28, 2021

Hello - I'm sorry that the app has not been working for you. We certainly care a lot about your experience. Can you help us understand what the issue you are facing is? ...