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What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its easy setup and user-friendly interface, ideal for small businesses aiming to enhance their online operations. It excels in product syncing and simplifying advertising campaign setups. The app is favored for its superior customer service, including live support, outshining competitors like Google in setup ease and support quality. Merchants credit it with boosting their business growth and online visibility.
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Tried to connect this app on September 1st 2021, its November 17th 2021. It will not connect to my Microsoft Merchant Center. Microsoft support is terrible. The email exchange is up to 33, not counting the automatic emails you get daily telling you they haven't resolved your issue. Its been exhausting, only FedEx is a worse customer service experience.
Thank you for your review. I'm currently looking into the issue you have described, and will get back to you as soon as possible. In the meantime, please do not hesitate to ...
Terrible customer service. I had an issue that they told me they resolved, but they did not in fact get the issue resolved. As a result, I have lost money due to their poor service.
Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team ...
Does not work, Looking for another App. I have downloaded and reinstalled multiple times to see if it works - Keeps getting this Error "We're currently unable to validate your
credentials. Please disconnect and then
reconnect to your Microsoft Advertising account
to fix this issue." However there is no prompts or option to connect to the Microsoft Advertising Account. I reached out to Support ...
We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out ...
It is crappy app with no support whatsoever! I set everything up and I started the marketing. All thumbs up, except no ads are running and nothing happens. It has been like that since October 8th! and after writing to support, I got nothing!
Thank for your feedback! We're sorry to hear that you're having a hard time with getting your ads running. We will have someone from our team reach out to you for additional ...
Same as others. Products pending for forever, the feed never populates in the Microsoft Ads own site. I had to just import everything from Google Shopping instead. So basically I just manage everything in Google and it duplicates all changes every week to Microsoft, only way I could get it to work.
Thank for your feedback! We're sorry to hear that you're not having a great experience with our app. We continue to strive to improve our products and would love to get your ...
Instantly disapproved within hours of installation, as well as "suspended" with no explanation, nor any ability to rectify the situation. Don't waste your time installing this thing.
No help from worthless chat, either. I get the same message other people have received.
WORTHLESS SUPPORT. No help whatsoever, no information on their "DECISION" to not allow my store on the platform. Clowns.
Thank you for your feedback. We are truly sorry to hear about the issues you are facing with the charges on your account. Please reach out to us at msftadsappsupport@ ...
if someone can please contact us because we cannot even get past the sign in page so we cant do anything
We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out ...
So far it's been a bust. The one star review reflects that I can't get the app to actually working. Every-time I hit the product tab I get a "Failed to Loads Product Data" error.
*** Developer Reply to this review is not correct. The app displays products when using the Chrome browsers but when I use Safari the app shows that "product data could not load" . Also, only 44 show as being published. ...
Thank you for your interest in the Microsoft Advertising app. We have reviewed your account and everything looks to be working as expected. If you should have any additional ...
I don't know how other Shopify stores have managed to get this app to work (according the recent reviews) but for the life of me (and MS support and Shopify support) it will not work. I am so disappointed too. I keep getting a message saying "cannot validate your credentials at this time, etc." I've been uninstalling and (attempting) reinstalling multiple times over the past week and still ...
We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out ...
WOW! This app is broken. It copied our Google Ads campaign and charged us for that, which we did not authorise, in addition to the campaign we did set up through Microsoft. Then every time we changed the budget for th microsoft campaign it would just create a new campaign and add it to the campaign we changed the budget on; so we were getting charged twice. As such we shut down all Microsoft Ads. ...
Thank you for your feedback. I'm sorry that you have been facing issues with the charges on your account. We care a lot about your experience, and would like to better ...