Reviews (729)

Overall rating
4.3
Counts per rating level
  • 65% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and user-friendly interface, ideal for small businesses aiming to enhance their online operations. It excels in product syncing and simplifying advertising campaign setups. The app is favored for its superior customer service, including live support, outshining competitors like Google in setup ease and support quality. Merchants credit it with boosting their business growth and online visibility.

February 22, 2022

Like most other reviewers, account suspended for violation automatically, despite meeting all the requirements. Not sure why they won't fix this issue.

Jaswill Plains
United Kingdom
9 days using the app
Microsoft replied February 22, 2022

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out ...

Edited June 29, 2022

Block account without reason (they say we cant say reason because no reason) before setup, very bad service, i don't recommend Reply to Misrosoft:
I contacted your "support" they told me the same that my account is blocked for security (and cant say the reasons because no reason), if you dont accept trusted and real stores, so what is the meaning of this app?
and thank you for wasting my time

Safety Source
United States
9 days using the app
Microsoft replied June 27, 2022

Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team ...

July 5, 2021

The app does not work just getting an error code. Contacted support no one ever wrote back. Not worth the time when it won't work and get no support help.

Vancouver Island Lash Supply Co
Canada
8 days using the app
Microsoft replied August 24, 2021

We really appreciate this feedback, and I'm sorry to hear that you are receiving error messages when using our app. We would really appreciate another opportunity to assist ...

Edited October 6, 2019

Same problem as everyone else. No way to finish setup. The option to set target country and language within the app is greyed out, so setup can't be completed. No response from the developers when contacted, either.

Well Travelled Walls
United Kingdom
8 days using the app
Microsoft replied October 25, 2019

Thank you so much for your interest in the Microsoft Advertising app. It looks like you are in a region we do not support. At this time, this app is only available for U.S. ...

March 31, 2022

This is a haphazard app. It would not import our products into MS Ads, but it sure messed around with our conversion goals. Definitely NOT plug & play. MS pointed fingers at Shopify, when it's MS who coded this app. MS were trying to give us the run-around. We would have none of it and stopped BING advertising instead. Not worth the hassle.

BreadVillage
United States
5 days using the app
Microsoft replied April 1, 2022

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out ...

December 22, 2021

I used this app to promote our product on bing and create campaigns but it does not allow me to create my campaign unless I provide this testimonial about my experience.

Smart Cocoon
Canada
5 days using the app
Microsoft replied December 23, 2021

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out ...

November 2, 2020

Can't connect merchant center store to shopify. Keep getting an error that says "duplicate store name". Contacted shopify support, they said it was on Microsoft's end. Contacted Microsoft support and they had no clue what to do. The solution given to me from the support agent was "Change your store name". Yeah I'm not going to change my store name that I use across all platforms because there is ...

Export Zero
United States
5 days using the app
Microsoft replied November 18, 2020

Thank for your feedback! We're sorry to hear that you're having a hard time with setup. We will have someone from our team directly reach out to you for additional support. ...

March 7, 2024

I've also got suspended right after registration. Worst app ever. Now I'm under appeal.

JeepUniq
United States
4 days using the app
Microsoft replied March 8, 2024

Thank you for your feedback. We apologize for the negative experience you have had when using our app. Please don't hesitate to reach out to us at msftadsappsupport@microsoft ...

December 19, 2022

I can't even complete registration because it says my country doesn't match. I am a U.S. citizen, located in the U.S., with a registered U.S. business. We both could have made money off this....one star.

House of Diamonti
United States
3 days using the app
Microsoft replied December 20, 2022

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out ...

February 7, 2023

I literally opened an account with Microsoft, with a new Shopify store, new domain name, new email address, new everything. Minutes after creating the account it was temporarily suspended. Called about it, put in review, after almost a week and submitting drivers license, business license, and EIN from IRS my account was permanently banned for fraudulent activity in ads that I never got to run.

...

Deals By Alan
United States
3 days using the app
Microsoft replied February 10, 2023

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out ...