Reviews (306)

Overall rating
4.1
Counts per rating level
  • 59% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 23% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly appreciate the app for its easy setup and efficient product syncing with Shopify, enhancing product listing management. The user-friendly interface and effective live support are standout features, with support staff noted for their patience and effectiveness. Merchants also report potential revenue increases, experiencing sales shortly after signup.

May 21, 2025

Legitimate And the Only App you will need for Microsoft Marketplace. There are many, but this is the authentic link to your microsoft marketplace and merchant center. It's seamless and easy and there is help in Microsoft Merchant center that's impossible to find anywhere else. They are patient and very rational and I have had instant chat resolution of so many issues. I still have a bit to go in terms of approvals but for 90% of the way, Im approved. Its not a complex maze and connects and you can edit on shopify as you would directly in microsoft. Microsoft also has it's own product studio and something that i'm looking into.

Rivete
United States
About 1 month using the app
Microsoft replied May 23, 2025

Thank you so much for your heartwarming review and for your positive feedback. Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you ever need any further assistance. We are always happy to help whenever possible.

April 6, 2025

Straightforward and simple enough to set up, now we`ll see if it actually generates any additional sales, back in 2021-2022 it was a complete flop didn't generate 1 penny in sales but yea.

BULK SERUMS
United States
About 1 year using the app
Microsoft replied April 7, 2025

Thank you for your review and for your positive feedback. Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you ever need any assistance or have any questions.

April 27, 2025

I love the Microsoft Channel, they are the best! I give them 10 stars if I could! Keep up the awesome work! Amen to actual humans taking care of products being published.
Unlike other Channels that take you out for something you have no idea that you could have done. At least these guys have a clear head and take the time for others. I pray you guys never leave! Thank you for being all you are!!

Panthera Couture
United States
Almost 2 years using the app
Microsoft replied April 30, 2025

Thank you for your review and for your positive feedback. Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you ever need any assistance or have any questions.

June 1, 2025

Good support but had a bit of trouble with deleting a secondary account.

My Pool Filler
United States
Almost 2 years using the app
Microsoft replied June 2, 2025

Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com.

Edited April 10, 2025

I was hoping to run ads on Microsoft. In fact, I was excited to reach millions of potential customers.
It's been almost two weeks. I've spoken with numerous Microsoft support staff and my account is still locks and the account is still being verified.
I've submitted all the required documents, multiple times. I've asked for the documents to be reviewed by support to ensure that they are in good order.
Microsoft support, while very professional and polite, can only recite policy back to me. It's interesting. I can copy the policy into a txt doc. upload it into the Microsoft web browser and have it read the policy for me.
I'm confused as to what Microsoft support's job is.
Rather than create a framework that supports my business, Microsoft has created an obstacle course.

Don't count on it.
When setting up an ad account with Microsoft plan for a 3 to 5 day account verification process.
In addition, you might get your account banned on the day you set up your account, for apparently no reason. In order to get unblocked, you must wait an additional 7 to 10 days.
It appears that most people have a smoother onboarding. Just be aware that things can go sideways.
when setting up an account you get a marketing strategist that helps you out. In my case I need an account manager to unblock me.

The Indie Wall
United States
7 days using the app
Microsoft replied April 7, 2025

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.

June 18, 2025

Similar to Google UI, but easier. It took me a couple of hours to get my first campaign up and running.

The Baby Blanket Store
United States
About 2 hours using the app
Microsoft replied June 20, 2025

Thank you for your positive review and for your heartwarming feedback. Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you ever need any assistance or have any questions. We are always happy to help out!

July 12, 2025

Leider nicht sehr stabil die App. Habe mich mal mit einem falschen MS Account eingeloggt, seit dem kommt nur ein Screen der mich drauf hinweist dass mein Account nicht aktiv ist und versperrt jede Einstellungsmöglichkeiten. Support hat nicht wirklich eine Ahnung für was die supporten - scheint ein allgemeiner MS Support zu sein - und neuinstallation hilft wohl auch nicht. Schade

montessori-spielsachen.de
Germany
About 1 month using the app
Microsoft replied July 14, 2025

Wir schätzen Ihr Feedback und bedauern die negativen Erfahrungen mit unserer App. Bitte geben Sie uns eine weitere Gelegenheit, Ihnen bei diesem Problem zu helfen, indem Sie uns unter msftadsappsupport@microsoft.com kontaktieren. Wir sind bestrebt, Ihnen bei der Einrichtung Ihrer Werbung mit Microsoft Advertising zu helfen.

July 14, 2025

Just wasted my time. I spent 56 minutes with an Microsoft "expert" for nothing. He wasn't able to make it work.

4Boats
United Kingdom
4 days using the app
Microsoft replied July 16, 2025

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.

May 1, 2025

It does the functions that are needed, although sometimes it is difficult to understand.

Utensils for Coffee
United Kingdom
2 days using the app
Microsoft replied May 5, 2025

Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com.

July 2, 2025

Very quick, very easy to use and very useful. I look forward to advertising with Microsoft in the near future.

Tim (owner - Ameriluxe-essentials.shop)

AmeriLuxe Essentials
United States
About 2 hours using the app
Microsoft replied July 4, 2025

Thank you for your positive review and for your heartwarming feedback. Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you ever need any assistance or have any questions. We are always happy to help out!