Minta Social Videos Auto Post

If automation is what you're looking for your social media, this is it. Make sure you set this up properly

Excellent Support from Miss Saumya!

I had a wonderful experience setting up the Minta app thanks to Miss Saumya's outstanding support. She was incredibly helpful, patient, and knowledgeable throughout the entire setup process. Her guidance made what could have been a complicated task much easier to navigate. I really appreciate her professionalism and dedication to ensuring everything was configured correctly. Highly recommend this app, and special thanks to Miss Saumya for going above and beyond!

Mack Liang
MacroPanora

Over 7years of using Shopify and trying variety apps. This was the only app that made me leave the review. I installed it long time ago. And it was suddenly started to being charged. I asked for refund their reply was they informed me via email that this app will be automatically change to paid version. (But I don't recall such email they always spam me flooded with email I don't know which one is talking about this info.)

Which I never clicked a thing to change as subscription model.
I asked for refund the reason is because they send me email not able to refund even though automatically without me authorize payment.

And the reply was I don't know why you don't want to use our app.

And I couldn't find any cancel plan button, so I talked to them oh you must uninstall. If not will be continue to be charge.

It is written as free to install but it is not they will secretly keep taking fees without your approval. I didn't even know it was legal.

Their service attitude also very bad. I talked about situation seems didn't even read. Even if at least you put effort of copy and paste can ask Chat GPT will get better answer then just reply anywho without reading properly.

As a same service provider I don't even do that to my customers. Without their proper approval charge the customer anyhow and refuse to refund.

It at leas gave me a properly reply it wont be so bad like this. But the first reply was our app is great why you don't continue use? I don't understand why. And we told you it will change to be auto subscription. It's you didn't check properly your email. (this was the answer. I didn't know apps can be just change like this without my approval with Shopify setting. All of the app when I go in they will inform me without it can't use if this happened. But this was never.)

I think whoever been hired to reply customers... should be doing this job.

I installed this app but never got to use it because I was hospitalized. I originally chose it because it stated “pay as you go,” but I was unexpectedly billed for a yearly plan. I immediately contacted customer service, since I never used the app, uninstalled it, and do not intend to use it.

Despite this, I was told they could not reverse the yearly charge—even though the charge just appeared today through Shopify and PayPal. Their excuse was that the charge “went through two weeks ago” and I was “one week late” to claim a refund. This makes no sense, as I only received the PayPal and Shopify notifications today.

Ashley from support even suggested that since I had now “paid,” I could just use the app for the year. But I had already uninstalled it! What part of I do not want or use your service is so hard to understand?

This company feels untrustworthy, and I would not recommend them to anyone.

I Love working with Ashley, she is so helpful, and can always be counted on. In fact the entire team gives Stellar Customer Service.

worst app ever. videos failing to upload for over 2 months despite several complaints. Yet they shamelessly were happy to take their $5 monthly subscription. Never again. Good riddance to bad rubbish.

It would be better if you could edit where the fonts are placed in the videos that are automatically created. I am not sure we can call them videos vers a slideshow with music. They do a decent job but I am afraid that many of the auto created content makes my product look cheap because some of the templates look like they were made in Microsoft vs trying to create a premium brand template.

I have problem with some of the videos. The AI creates my brand name wrong for the subtitles. Nefer Designs comes as Neffered Designs . I am not sure how to adjust or solve this problem.

Sent a chat to Minta and I instantly received a reply back from Shafta. I was very happy how quick of a response I received. The error seemed to be my own and not Minta. I have to say I really like what they've done with all the products and the video designs, awesome and looks fantastic!

UPDATE:
Had to get a hold of the team chat due to product and vides not matching. I was able to chat with Alex, and he was patient, helpful and very quick. He also gave me instructions on what I would or could do on my end, and crossing my fingers. Thanks, Alex!!

I was concerned about what plan I chose and extra fees, I reached out an Alex review my plan and checked my account and put me at ease. He was super helpful and answered me with a response quickly. Thank you Alex