Reviews (1,005)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its automation features that generate social media posts by analyzing store products, saving significant time. It's noted for its user-friendly interface and seamless integration with platforms like Instagram and Facebook. The responsive customer service is also highlighted, with merchants experiencing quick issue resolutions. Many report increased social media engagement and professional content that boosts business growth.
Refine
-
By rating
well i love this app. I just wish they had more different types of videos but i love it. then again i am still learning
Thank you for your 5* review - it means the world to us!
Thank you for acknowledging the hard work that everyone at Minta puts in to try to make our customers' experience the best it can be!
Always here for you 🖤
Jordan | Customer Care
I'm thrilled to share my exceptional experience with Minta . Their support team, including their customer service manager Avraham, impressed me with their dedication to solving even the most challenging inquiries.
I intentionally tested Minta Company's customer service by applying maximum pressure and teasing their support team, aiming to evaluate their commitment to customer satisfaction. Avraham, remained dedicated, solving the issue with perseverance despite the challenges. This determination forced me to express my admiration for their exceptional level of customer service. The experience was a testament to the company's resilience and commitment to solving even the most difficult problems. Even Their CEO get involved to insure our satisfaction.
Technical wise:
As a tech-savvy individual, I found this video software to be user-friendly and powered by cutting-edge AI technology. The simplicity and efficiency of the platform save time and resources, making it an invaluable tool for businesses.
Pricing Wise:
Minta pricing may seem expensive initially, but it proves to be highly cost-effective when considering the time and resources saved. I recommend evaluating video quotas per video instead of per post for improved user satisfaction and clearer billing.
Conclusion:
Minta Company's exceptional customer service, including the outstanding performance of their customer service manager Avraham, and innovative video software make it an ideal choice for businesses seeking a reliable, efficient, and top-quality video creation solution. I wholeheartedly recommend their services for a delightful customer experience and cutting-edge AI technology. I hope they continues to provide such exceptional support and excites us with new, exceptional AI software in the future.
I Spend time on it but they deserved that time. good luck.
Wadah Bishnak
CEO-Co-founder EX-STOCK CANADA.
Hi there W!
Your review came through! Thank you so much for taking the time to write such a detailed review. It really means the world to us.
I'm glad we were able to resolve this for you and yes it was certainly testing at times, but as you will know we take our customers' feedback seriously and even if takes some time we will get to a solution!
Enjoy Minta! :-D
Avraham | Customer Success
there is no way to cancel and the chat sucks. it kept telling me that the message did not go through
Hi
Cancelling is easy, and we have a 24/7 live chat so I'm not entirely sure what happened in your case... Perhaps a local issue?
In any case I'd like to resolve this for you as soon as possible. I've sent you an email, please could you come back to me so I can resolve this? I really want to sort this for you.
We're here to help and ensure you have a great experience with Minta!
Best regards
Avraham
Customer Success Director
It's easy to use and they are very helpful when you need it
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Always here for you 🖤
Avraham | Customer Success
Love the ideas and templates. Definitely a must have!
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Always here for you 🖤
Avraham | Customer Success
I gave the app a 1 before and I agreed to give them another go after very very good customer servIce.
Hi there A
Sorry to hear you've been experiencing issues with the Minta app - this is totally not we want your experience to be like!
I've DM'd you, please could you come back to me, or pop me an email to avraham@reconvert.com as I'd love to find out how we can get things working properly for you!
I really want to solve these issues for you.
Avraham | Customer Success Director
This is actually amazing like damn it makes things so much quicker and takes so much off your work load.
Thank you for your 5* review - it means the world to us!
Glad you are enjoying!
Always here for you 🖤
Jordan | Customer Care
I truly enjoy it! It’s a really good app, it simply needs to work better on a mobile device like an iPad. Many of us are work on the go and a laptop is not as convenient as a mobile device.
Thank you for the 4-star rating!
We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Please could you email care@reconvert.com and mention my name, (Jordan), and we can try to implement these for you. 😊🙏
Wanting to help!
Jordan | Customer Care
No wonder they want new subscribers to make a promo video before the customer realizes what a useless and ripoff service Minta is. From the beginning of the service I was unimpressed with the quality of the videos which kept repeating the same products in addition to stating Black Friday sale in the middle of May. I made my payment, I was not late. I paid on time yet for some reason Minta decided to not only not run my ads on Facebook and Tiktok-which had already been running but refused to also run the ads for Pinterest and Instagram which I had added. After waiting a week for them to get the ads all going. NOTHING. I had to reach out four different times and just got the runaround. Requested a refund. Don't trust this company. Trust the one-star reviews not the five stars that can be bought.
Hi there S,
Sorry to hear you've been experiencing issues with the Minta app - this is not the experience we want for our customers! We were discussing your issues via email, but it seems you have chosen to write a 1-star review.
I contacted you by email on 29 May and again on 2 June to try to resolve your concerns, but we haven't received any reply other than a blanket demand for a refund. :-(
Could you please come back to me on live chat or send me an email at avraham@reconvert.com? I'd love to figure out a way forward for you.
I really want to solve these issues for you and am committed to doing everything we can to resolve this. We want you to be happy. :-)
Avraham | Customer Success Director
I would recommend this service because it so easy to use. It saves time and it really works hard for me.
Thank you for your 5* review - it means the world to us!
Thank you for acknowledging the hard work that everyone at Minta puts in to try to make our customers' experience the best it can be!
Always here for you 🖤
Jordan | Customer Care