Monk Free Gift+Checkout Upsell

Monk Free Gift+Checkout Upsell

Reviews (473)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting Average Order Value (AOV) and sales through features like targeted product recommendations, cart progress bars, and incentives based on cart values. It's praised for its all-in-one platform functionality, cost-effectiveness, and ease of configuration. The integration process is seamless, and the customer support team, including individuals like Jay, Ravish, and Ananya, is noted for their prompt and personalized assistance, enhancing the merchant and customer experience.

May 7, 2024

The App is 2 stars. I followed their video tutorial to set everything up and it did not work. Their customer service is 5 stars....but that doesn't help if I am trying to do things when they are offline and it isn't working.

Fast Frontier
United States
2 days using the app
Monk Commerce replied May 8, 2024

We sincerely apologise for the experience you've had with our app. Please refer to the e-mail we've sent you, our best people are on this and we'll ensure the problems you've faced are solved immediately.

November 21, 2023

I'm using this app to power our gift with purchase upsell. At first, I was having some issues figuring out how to configure the GWP the way I wanted in cart but when I reached out to their support team, they were super efficient and diligent about helping me fix the issues I was having.

Highly recommend this app if you need a simple way to activate a Gift with Purchase campaign!

Lusso Cloud
United States
6 months using the app
May 24, 2024

Jay was super helpful and resolved my issue in two minutes, thank you!

HoneyB Kids
United States
About 3 hours using the app
November 8, 2023

I installed this app and was able to finally have a free gift added to my cart with a discount as well. Ran into a small issue which was fixed immediately and now everything is working like a charm. Customer service was amazing as everyone has stated. If you are looking for a great free gift, cross-sell, upsell cart app this is the one. Can't wait to see what else it can do for me and looking forward to increasing my AOV!!

LD Keyfinder
Canada
3 months using the app
October 24, 2023

I've had excellent experiences with both the app and customer service reps, they respond quickly and fix issues in record time. Both Ravish and Murtuza have been professional, to the point and extremely helpful getting the app setup and fixing any slight bugs (which have been more our errors than anything with the app itself).

Highly recommend for the price and what they offer!!

Wavey Ice
United Kingdom
7 months using the app
Edited October 1, 2024

We had an issue and it was resolved so quickly - their support team and this app is fab!

Lilly and Lolly
Australia
6 months using the app
May 4, 2024

Very good app and customer service

Chronoxis
Germany
3 months using the app
March 21, 2024

I wanted something subtle that did not interfere with the UX too much. Monk did the Job and support has been excellent. Patient, polite and helpful

Unspun
United Kingdom
4 months using the app
November 22, 2023

I had the pleasure of working with Faheed for my website customization and problem-solving needs, and I am thoroughly impressed with his exceptional customer service.

Faheed's responsiveness and efficiency were remarkable. He quickly understood and addressed my concerns, demonstrating a high level of expertise. He not only resolved issues promptly but also went above and beyond to ensure my website exceeded my expectations.

What truly sets Faheed apart is his kindness and patience. He explained technical details in a clear and understandable manner, making the process smooth and stress-free.

If you're in need of website customization and exceptional customer service, I highly recommend Faheed. His dedication and expertise are truly outstanding. Thank you, Faheed, for your invaluable assistance!!!!

Wholeopolis
United States
8 months using the app
April 17, 2024

I really like the app it is easy to use whenever you need help the support is ready

SirenChery
Uzbekistan
About 1 month using the app