Reviews (116)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, ideal for selling customized products. They praise its customization capabilities and dynamic pricing features. Exceptional customer support, including quick responses and video calls, is frequently highlighted. The app's performance and modern interface enhance the shopping experience, with a cost-effective pricing model based on sales and continuous updates reflecting responsiveness to merchant feedback.
Refine
-
By rating
We use this app to allow customers create custom signs that we printed and fabricate. After working with a lot of different customization apps, this is by far the best looking. Now, it doesn't do exactly what I need it to do, but there are enough features to let me create work arounds and still create a great experience for our customers. I give it 4 stars due to some of the things that it is lacking and some rough backend UI/UX, but the Kickflip teams seems like they are eager to grow and develop this app and I am excited to work with them in the future to create a great product! They customer support is second to none and that is super reassuring when working through any struggles.
Thank you very much for your review of Kickflip!
We're glad you are happy with what we offer so far and that you like the way our app looks. It's something we've worked hard on and we're pleased our efforts resonated with you. We also want to thank you for this detailed feedback. It helps us a lot when customers provide constructive criticism and it's indeed our intention to constantly add new features and improve our platform in the future.
Never hesitate to reach out if you have any questions or if you want to share ideas with us!
Best,
We like the app very much; UI is beautiful and is Easy to use and set up. Great technical support and customer service.
Thank you for your positive feedback! We're delighted that you find our app's UI beautiful and easy to use. Our team takes pride in delivering excellent technical support and customer service. If you have any further suggestions, please let us know. Thank you for choosing Kickflip!
We are using this app since few days now. We tried a lots of apps to offer options in an easy and beautiful way for our customers and this is by far the best app for us, easy to use, lots of possibilities for options, clean design.
We want to thanks Cindy from helpdesk and the developers team for helping us to integrate some code for the cart. The great customer service we received, also decide us to rate this app 5 stars.
We highly recommend this app and company.
Best regards
Hervé Baud / Jorge Baldaia - M2G Clothing
Dear Hervé and Jorge,
Thank you for your kind words and the 5-star rating. We love hearing your feedback at Kickflip! It's what drives us to constantly innovate, create user-friendly experiences, and aim for excellence. We're thrilled to hear that our app has contributed to your business in a meaningful way.
Cindy and our development team thank you for your acknowledgement. We're excited to keep taking care of your needs and going above and beyond your expectations.
Best,
-The Kickflip team
Brilliant app, easy to use and very responsive developers available basically all the time, and great UX
Thank you for saying that. It's great to hear that you're enjoying our product customization app! Additionally, we're glad you find our user interface easy to use. Cheers!
Great company, great app. You can feel the modern development. That’s both good and bad. You can feel that it’s very modern in terms of usage: very simple, effective, clean etc. The simpleness is so important for customers to order in a quick time, because customizing is a little bit of effort the customer has to put in On the other hand you can feel it’s new, causing some things to not work a hundred percent properly. The support has been great, they don’t respond very quick, but the responses are always helpful, informative and respectful. This company has a lot of potential for the future. I really hope they evolve properly and keep investing in their development. One downside is that you pay a percentage per sale. This will make it less attractive for bigger company and also for your company if you grow along the way. Keep going
Thank you for your thoughtful review. It's heartening to hear your appreciation for our app's modernity, simplicity, and effectiveness. We're committed to maintaining this ethos of clean and efficient design.
We understand your concerns about our usage-based pricing model. Our goal with this pricing structure is to provide a flexible, scalable solution. It's designed to grow with you, ensuring that our platform is both accessible and valuable at every stage of your business journey. It perfectly aligns our interests with yours, as we only succeed financially when you make sales with Kickflip.
Thank you once again for your support and trust in us. We're excited to grow and evolve alongside you.
I want to love this app but I've run into little issues that take away from the overall experience. The UI is beautiful and we have been able to mostly get what we needed out of it. The pricing changed on us in the middle of our trial period and we were forced to pay a much higher price than anticipated to not have their logo on our website. The customer service has been mostly responsive but not always available. We've run into issues where it defaults to full page and we have had to manually code it to show our store logo etc. The user article related to this topic was out of date and not helpful. We now have a new issue where after having everything up and running and we were at a point where we thought we were finished with the implementation, customers have reported that the add to cart button hasn't been working. We tested and confirmed this issue - there is no reason why the add to cart button should have stopped working as we hadn't made any changes. This is very frustrating as we now have lost revenue, wasted ad spend and poor customer experience. This app seems to be in its early stages and I'm sure most of these issues will be fixed in 6 months, but I hate to pay all this money to function as a beta tester.
update 6/27/23
After several weeks of customers saying they aren't able to checkout on our site, I discovered the app interfering with the checkout button on the website. Remove the app's code from my checkout page and the app started working again. Lost weeks of sales because of this app. Unfortunately I've deleted it as I just can't trust it.
Dear Sankofa Edition team,
Thank you for taking the time to share your thoughts regarding Kickflip. We truly appreciate your honest feedback and sincerity in describing the issues you have faced while installing our app.
First, we want to apologize for the inconvenience you have experienced as a result of the pricing change during your trial period. We understand how this may have caused some confusion. We are confident you will benefit from this update, aimed at making product customization as accessible as possible.
We also empathize with your difficulties regarding the customizer integration with your store. As mentioned in our help article, the code snippets we provide might be slightly different from the code from your Shopify theme. Since there are thousands of different themes out there, we unfortunately can't write documentation that covers them all.
As for the "Add to Cart" button issue that you are experiencing, you may find this article helpful: https://help.gokickflip.com/en/articles/5316875-why-is-the-add-to-cart-button-not-working. We will do our best to help you resolve it as soon as possible.
Once again, thank you for your valuable feedback. Please continue to share your thoughts and experiences with Kickflip.
Wishing you all the best,
-The Kickflip Team
UPDATE (6/28/23)
We are truly sorry to hear about the experience you've faced and we would like to extend our sincerest apologies. Your issue has been a top priority for our technical team. Upon identifying it, we immediately set into motion rigorous actions to ensure a robust and rapid resolution.
It's unfortunate that you've had to uninstall the app, and it's clear that we've let you down. Our aim is to continuously deliver a high standard of service to our customers and we regret that we didn't meet those standards in your case.
We truly appreciate your feedback as it helps us to improve and better serve our customers. If you're open to discussing this further, please feel free to contact us directly. We'd appreciate the opportunity to make things right and regain your trust.
Once again, please accept our sincere apologies for the inconvenience.
Best regards,
-The Kickflip team
Great customer service from Elisabeth!
Thank you for your kind words about Elisabeth's customer service! We're thrilled to hear that your experience with Kickflip was enhanced by her assistance. Your feedback is greatly appreciated and will be shared with Elisabeth and the team.
This app was exactly what i needed for my store. Also superb costumer service, that helped med solve issues fast and without giving up when I had no idea what i was doing. Would 100% recommend this app.
Thank you so much for your fantastic review! 🎉 We’re thrilled to hear that Kickflip was exactly what you needed for your store. Our team is dedicated to providing top-notch customer service, and it’s awesome to know we could help you out quickly and efficiently. Your recommendation means the world to us!
We, OSAKA HOCKEY, have been using MyCustomizer to create a possibility for our customers to make their own unique hockey stick. This is the perfect customizer for relatively simple structured products. If you want to make an extensive, more complicated customizer, it is important to first check out the possibilities that MyCustomizer has to offer so that you will not be confronted with unexpected situations later on. You can always rely on some basic tutorials, and not to forget about the great customer support of MyCustomizer. The personal help (video calls with Renaud, chats, mailings) adorns this company and makes the MyCustomizer experience very pleasant. They reassure you and actively search for solutions if you have problems.
Because the OSAKA customizer is quite complicated we came across a few unknown bugs that will be fixed in the near future or that the structure of the customizer we made suddenly was no longer achievable because of lack of possibilities at the moment. But with the help of My Customizers Customer Support, everything worked out fine in the end. This app has a lot of potential to grow. We definitely recommend this app and look forward to future development and collaborations.
Parfait !
Juste dommage de ne pas proposer plus d'option de plan.
Un plan (minimum!) entre le Pay as you grow et le Entreprise ne serait pas de refus !
Mais l'application est excellente ! Et le SAV est excellent
Merci beaucoup pour votre retour enthousiaste sur Kickflip. Nous sommes ravis que vous trouviez notre application excellente et que vous appréciiez la qualité de notre service client. Nous prenons bonne note de votre suggestion concernant les options de plan tarifaire. Nous allons l'examiner de près pour mieux répondre aux besoins de nos utilisateurs comme vous. Merci de faire partie de notre communauté et de nous aider à améliorer continuellement Kickflip.