Reviews (141)

Overall rating
4.5
Counts per rating level
  • 87% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for product customization, noting its ability to adjust prices based on customizations and a payment structure that charges only on sales, ideal for small businesses. The app's modern interface and features like logic and masks enhance the customization experience. Exceptional customer support, including 1-on-1 video sessions and detailed chat responses, further adds to merchant satisfaction.

Edited July 23, 2024

We've been using this app to set up a custom made clothing item. The whole process has taken weeks a lot of cash invested in 3D models. That makes the whole limitation I'm about the describe even more frustrating. 

When products are created as variations they are SKU-less. That means if your using an IMS or shipping app to process orders after checkout (one that requires a SKU like many do) you're not going to have much luck. Lesser custom apps often give you options. Either replicate the source SKU for each variant or even add numbers sequentially. We use a few of them successfully already. These small but essential function really show when an app that has considered the backend needs of merchants. Kickflip has a heavy focus on front end UI and that's great since it's key for the product, but the backend is not really suitable for any business of scale.  The response from support for this issue was "this is eye opening and we appreciate it. However, unfortunately, it is not possible to do this." Well...thanks.

We're currently unsure if, even after our investment we can make this app worth for us logistically. I suspect we'll try it and manually link products to orders in the short term but it's very disappointing when a simple code change to variant generation would have solved this. 5 stars for ambition. 2 for implementation on Shopify. 

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Response to Kickflip's response: We want to be clear this is NOT feedback on variants linked to inventory level. All our SKUs are made to order anyway. This is simply the manner with which new variants created in Shopify by the app have no SKU given to them when they hit the checkout. This is a simple API/App fix (other apps can generate this kind of variants) and not a complex feature we're discussing here. This is the second time your team haven't quite understood the issue we've raised so perhaps we're not being clear enough. However, it seems based on your response that nothing is in the pipeline.

REGULATION
United Kingdom
About 1 month using the app
Kickflip replied July 23, 2024

First off, we want to thank you for your honest and thorough feedback. It’s voices like yours that push us to strive for excellence in everything we do.

Regarding our inventory management feature, it’s important to note that it is currently in beta and might not cover all your requirements at the moment.

The current limitation comes from the way we manage inventory due to constraints with Shopify’s variant limit and the fact that stocks cannot be shared between different variants. This has led us to handle all inventory management within Kickflip’s admin. We understand that this isn’t ideal for your use case.

We encourage you to share any additional insights you have to help us improve this feature here : https://kickflip.canny.io/feature-requests/p/i-would-like-the-skus-entered-in-kickflip-to-be-linked-to-shopifys-inventory

We appreciate your patience and understanding as we aim to meet your needs better. Thank you again for bringing this to our attention.

August 13, 2022

I can't seem to use the app as I need a login- which I don't have and don't have the option to obtain. I tried going to their website and that just brings me back to this page--

Underdog Trading Co.
United States
9 months using the app
Kickflip replied August 16, 2022

We are sorry about that! We can help you, please write to us at help@gokickflip.com and we will get it sorted out in no time.

June 27, 2023

I want to love this app but it's missing so much functionality that I can't use it. Since it replaces the product page, there's no place for a description, I can't customize the template to include important info or complementary products. There is nowhere to display reviews on the product page, etc. If this could be embedded in the product page or a pop up that opens when the customer clicks a "customize this" button it would be pretty brilliant.

Restrained Grace
United States
4 months using the app
Kickflip replied June 28, 2023

We're sorry to hear that you've been having difficulties with our app, but we're here to help! The good news is that actually, the functionality you mentioned is available in Kickflip.

You can indeed add a 'Customize' button to your product page allowing you to retain essential elements such as reviews, product description, product image, and more. When clicking on the 'Customize' button, your customizer will appear in a pop-up, just like you expected. Take a look at this example: https://demo.gokickflip.com/products/gaming-controller

This guide provides detailed steps on how to accomplish this: https://help.gokickflip.com/en/articles/6289000-integrating-your-customizer-in-shopify

If you need any assistance, don't hesitate to contact us via our live chat support. Our team is more than willing to guide you through the process.

Thank you for choosing Kickflip. We appreciate your business and we're dedicated to ensuring your experience with us is always a positive one.