Reviews (141)

Overall rating
4.5
Counts per rating level
  • 87% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for product customization, noting its ability to adjust prices based on customizations and a payment structure that charges only on sales, ideal for small businesses. The app's modern interface and features like logic and masks enhance the customization experience. Exceptional customer support, including 1-on-1 video sessions and detailed chat responses, further adds to merchant satisfaction.

June 7, 2024

The team at Kickflip are great! Admittedly, I'm not tech savvy and have struggled to create a complex product. However, along my journey they have graciously helped me at every turn. They have enthusiastically supported me with 1-on-1 video sessions, text sessions, and were sincerely open to suggestions toward making their back-end functionality easier for complex products like mine. A perfect platform does not exist, but it's comforting to know that the team behind it are humble, helpful, and striving toward perfecting it. I appreciate and respect the spirit and efforts of the team at Kickflip. Thank you!

Shademaker.art
United States
6 months using the app
Kickflip replied June 9, 2024

Wow, what a fantastic review! 🌟 Thanks a ton for sharing your experience with Kickflip. It’s awesome to hear that our team’s support has made a real difference for you. We’re all about helping you bring your complex products to life, and it’s great to know that our help has been valuable for you.

We’re on a mission to build the perfect platform, and your kind words motivate us to keep pushing forward. Thanks for being a part of our journey. You’re the reason we do what we do!

Cheers! 🛠️✨

July 15, 2024

The whole team is very kind and responsive. The app is the best I have found in Shopify so far.

CandyBaby
Bulgaria
About 2 months using the app
Kickflip replied July 16, 2024

Thanks for the awesome feedback! Our team is always here to help, and it’s fantastic to hear that you’re loving our platform. We’re all about making your experience the best it can be. Keep rocking on Kickflip, and let us know if you need anything else!

Edited July 4, 2024

Amazing configurator app and very helpful and quick customer service! Highly recommend as it's very customizable and should work for any kind of business that wants any sort of customization. Thanks kickflip!

Innit Designs
Canada
17 days using the app
Kickflip replied June 28, 2024

Thank you for your wonderful review! We are delighted to hear that our configurator platform and customer service have met your expectations.

We’re thrilled to be a part of Innit Designs’ journey. Your iconic chairs and sustainable design practices resonate deeply with our mission to empower businesses through exceptional customization solutions.

Thank you for recommending Kickflip, and we look forward to continuing to support your success.

- The Kickflip Team

July 11, 2024

This app was exactly what i needed for my store. Also superb costumer service, that helped med solve issues fast and without giving up when I had no idea what i was doing. Would 100% recommend this app.

EventyrPrint
Norway
1 day using the app
Kickflip replied July 15, 2024

Thank you so much for your fantastic review! 🎉 We’re thrilled to hear that Kickflip was exactly what you needed for your store. Our team is dedicated to providing top-notch customer service, and it’s awesome to know we could help you out quickly and efficiently. Your recommendation means the world to us!

May 31, 2024

Extremely useful configurator app. The best one available in the market, with both complex functionalities and good looking UI.

Other configurator apps just lack functionality or look very outdated.

Plus, the customer support is extremely responsive.

10 out of 10

Premiott
Romania
3 months using the app
Kickflip replied June 2, 2024

Wow, this review made our day! We'll frame it and hang it up in our office. 😄

Thank you so much for the kind words! We strive to make our configurator app the best out there, and it's great to hear that you think so too. We also pride ourselves on being responsive and helpful, so your feedback means a lot.

Thanks again, and stay awesome! 🚀

June 25, 2024

Highly recommend! After playing around with the app it was very easy to navigate. It didn’t take me long to learn everything. Also their help desk replied back quickly and answered every question I had. This is important to me since I’m a business owner and hardly have time to learn a new program. Thanks Kickflip!

thepiercedcactus.co
United States
About 18 hours using the app
Kickflip replied June 27, 2024

Thank you for your enthusiastic recommendation! We’re thrilled to hear that you found our platform easy to navigate and quick to learn. Your feedback about our responsive customer success team means a lot to us. We understand how valuable your time is as a business owner, and we’re glad we could provide the support you needed. Thanks for choosing Kickflip, and we’re here for you whenever you need us!

August 13, 2024

They are very caring, real customer service is available, they are very caring

My Store
Türkiye
1 day using the app
Kickflip replied August 19, 2024

Thank you for your feedback! We're glad to hear that you've experienced attentive and caring customer service with us. Providing genuine support is our priority, and we're here whenever you need us.

We wish you great success with your project!

May 22, 2024

After trying a few other apps I have found kickflip to be the best customiser for Shopify. Nice user interface on the shop, easy to mage and update products/variants, really good customer service (thank you Elizabeth and Vincent). No complaints from me, but a couple of areas I would love to see the app evolve is syncing products/variants to Shopify in order to use discounts that include/exclude add ons, add weights (for shipping purposes), get accurate reporting on profit by entering cogs etc. hopefully this will come in due time!

ROXBOX
New Zealand
About 1 month using the app
Kickflip replied May 29, 2024

Thank you so much for your wonderful review. Your feedback is deeply appreciated and truly inspiring. It's fantastic to hear that you've found Kickflip to be the best customizer for Shopify and that our user interface, product management features, and customer service have met your expectations. Elizabeth and Vincent have been thrilled to hear your kind words.

Your suggestions for future enhancements are invaluable. Rest assured, we are continually working to evolve and improve Kickflip, and these features are on our radar for future development.

Thank you for being a part of our journey. We are committed to providing you with the best possible experience and look forward to delivering even more value to you in the future.

August 15, 2024

Perfect app and good assistance,
I recommand

Unichef
France
2 days using the app
Kickflip replied August 19, 2024

Thank you so much for your kind words and recommendation!

We're delighted that you're enjoying our app and finding our assistance helpful. If you have any questions or need further assistance in the future, please feel free to reach out. We're here to help!

July 3, 2024

Best app,kind agent

CARINOOO
United Kingdom
4 months using the app
Kickflip replied July 5, 2024

Big thanks for the fantastic review! We're thrilled you think our platform and team are top-notch. Keep those custom orders coming, and we're always here if you need anything.