Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and realistic product customization features. Its customer service is praised for efficiency and helpfulness. However, some concerns have been raised about the percentage per sale pricing model. Despite initial learning challenges, merchants value its flexibility, mobile compatibility, and development potential. It's credited with enhancing customer experience and boosting sales.

June 18, 2020

Brilliant App and even better customer services. Renaud provided me with fantastic customer services, helping me at every step and sorting the coding her me, which I didn't have the skills to do. Highly recommend this app and its services to back it up.

Zaini Hats
United Kingdom
3 months using the app
March 14, 2023

One of a kind unique service thats a hidden gem for Shopify users looking to create an e-commerce store that sells bespoke or customisable goods. Customer support is by far the best of any application we've used to date, and whilst using the software can be a little tricky at first, its easy to get the hang of and gives you huge amounts of freedom for extremely generous pricing/plan options that no other service attempting similar can offer.

AscendPC
United Kingdom
3 months using the app
Kickflip replied March 14, 2023

Thank you for reviewing Kickflip! We consider a great user experience and excellent customer service as our top priorities, and we're delighted to have delivered on that.

We remain dedicated to assisting our clients in creating outstanding product customizers. Thank you for joining us on this mission and sharing your valuable feedback!

January 16, 2023

This is, by far!, the easiest and most intuitive product customizer on Shopify! Trust us, we've tried almost all of them. The others seemingly require a PhD in using their app to setup. Kickflip has been a breeze. The few minor challenges we faced were quickly solved by their support staff. The integration with our online store looks amazing as well - clean, easy to navigate and looks modern and up to date.

Flexdex Skateboards
United States
3 months using the app
Kickflip replied January 16, 2023

Flexdex Skateboards + Kickflip, a perfect match!

We could not be more pleased to hear that Kickflip has been so easy and intuitive for you to use! We are glad that our support team was able to help you with any minor challenges you faced. We strive to ensure that our product customizer is simple and efficient, so hearing about your positive experience is rewarding.

Thanks for choosing Kickflip! 🤘🏼👊🏼❤️😎

June 28, 2021

This app is incredible. The User interface looks second to none, offers unlimited customization, and customer support is the best I've seen from any service since opening my store. To the people looking for a product customizer, look no further. To the developers and MyCustomizer team, job well done!

Greek Lights
United States
2 months using the app
Kickflip replied July 6, 2021

Thank you so much Daniel!

We're happy you’re appreciating our platform! When it comes to customer support, we do our very best to respond to each question promptly as we value human interaction. It's also so much fun to discover great brands and inspiring entrepreneurs like you.

We all wish you great success with your new customizer!

November 25, 2020

I tried almost all Customizer-Apps here on Shopify and it's the best app so far. The previous reviewers have already summed it up quite well. The app integrates wonderfully into your store and offers great performance on both smartphones and desktop PCs. We're really looking forward to the next features updates!

michelle's mods
Germany
2 months using the app
July 8, 2022

Kickflip est une excellente solution qui s'intègre parfaitement à Shopify.
Souple et réactive, j'ai pu l'intégrer facilement et créer mon produit personnalisé avec de nombreux paramètres (styles, couleurs, dimensions, prix...).
Son rendu est excellent et permet une très jolie mise en scène de mes produits.
De plus, le support commercial parle très bien le français puisqu'ils sont installés au Quebec.
Je recommande chaudement !

Mister PRO
France
About 2 months using the app
Kickflip replied July 8, 2022

Un grand merci d'avoir pris le temps de laisser ces commentaires!

Nous sommes heureux que notre configurateur vous plaise et sachez que c'est toujours un plaisir de pouvoir aider en français!.

Toute l'équipe a hâte de voir votre customizer Vipanel en action!

Merci encore,

September 20, 2022

If you want product customization, your search ends here. Easy to use and customer service has been wonderful. Highly recommended!

CASSAROKIDS
United States
About 2 months using the app
Kickflip replied September 22, 2022

Thank you so much for this positive review.
We are happy to have you as a client and we have to admit that your products are gorgeous! Never hesitate to reach out, our team is always here if you need anything.

Wishing you great success! 

February 23, 2021

This app is exactly what I was looking for. Compared to other apps I've tested, mycustomizer is intuitive and easy to use. And if you get stuck, the support is immediately helpful, friendly and quick to respond. My customers really like the ability to customize their product.

Partybox
Germany
About 2 months using the app
Kickflip replied March 26, 2021

Wow! It sounds like we're a good fit and that's good news.
Thanks for taking the time to share your feedback with us. We're happy you think our platform is intuitive and easy to use because that's exactly what we want to offer as a product configurator solution. It's also nice to see that our customer service helped you quickly when needed, we're always here to help!
Now let's celebrate with garlands and balloons ;)

November 25, 2020

I highly recommend this app! It is great, simple, easy to use, smooth, and offers a variety of options. It works as well on Desktop as on Mobile, which is a plus, and not easy to find. You can even customize the app itself (color, fonts, font format...) which gives the impression that it is really part of your website, not an extension or a third party app. The staff is responsive, quick, and always propose solutions and alternatives. You can definitely rely on the team! Thank you MyCustomizer for such good support.

Urban Bonfire
Canada
About 1 month using the app
November 29, 2021

I enjoy working with this configurator. It's incredibly easy to get from idea to execution and the support is spot on. Highly recommendable

Sofa Republic
Germany
About 1 month using the app
Kickflip replied November 30, 2021

Dear Jens,

Thank you for taking the time to share this great review.
Glad to know you are enjoying the app so far and that our support team has been helpful to you. Our main objective is not just to create an easy-to-use platform for businesses, but also to provide excellent support so that our customers can succeed.

Never hesitate to reach out if you need anything!

Best,