Reviews (185)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its cost-effective ad tracking, especially for TikTok ads, and its user-friendly interface that simplifies ad management across multiple platforms. They value the real-time tracking for instant performance updates and commend the responsive customer support for enhancing their advertising success and marketing results.
Refine
-
By rating
Rachel from NestApp went the extra mile and more to address the concerns of this brand-new business owner. The level of customer service is such that I would highly recommend using NestAds, if only to encourage the growth of a company that understands what it means to partner in business.
Thank you!
Hi Ann,
Thank you so much for your kind review! 🌟 We're very happy to hear that Rachel's support made a difference for you. We aim to be more than just a tool - we want to be a real partner in your business journey.
Your success motivates us to keep improving. If you ever need help or have any suggestions, feel free to reach out. Thank you for recommending us, it means a lot! 😊
Best regards,
Chloé - Customer Success Manager @NestScale
Good value for money. Good attribution tracking, and some useful reporting features as well. Ideal for smaller businesses who don't want to spend hundreds of hundreds per month on other third party tracking apps.
Hi Joe,
Thank you so much for your kind review! We're thrilled to hear that you find our app valuable and effective for attribution tracking and reporting. Your support and detailed feedback have been incredibly helpful to us.
We're glad to be able to provide an affordable solution that meets the needs of smaller businesses. If you have any further suggestions or need assistance, please don't hesitate to reach out.
Thanks again for being such a supportive customer!
Best regards,
Chloé - Customer Success Manager @NestScale
It's a pretty good app.
It's simple to use and worth the price.
The downside is that you can't turn ads on and off directly on the platform. Instead, you have to manually review all your ads and then go to Facebook or Google to disable them.
Additionally, some of the tracking doesn't seem to be attributed to the app. About 20% of the purchases don't show up on the performance report.
However, aside from these two issues, it's a pretty decent app.
Hi Daniel,
Thank you so much for your detailed feedback! We’re glad to hear you found the app easy to use and valuable. We wanted to let you know that we’ve listened to user feedback and have recently made updates to address the points you mentioned.
You can now turn ads on and off directly within the platform, and we’ve improved our tracking system to provide more accurate performance reports. We’d love for you to give the updated version a try and see the improvements firsthand. Thanks again for helping us make the app better!
Regards,
Chloé - Customer Success Manager @NestScale
I am very satisfied with the support. Rachel helped me change and add some settings in the Business Manager. I will test the app.
Dear customer,
Thank you for your feedback! We're delighted to hear that Rachel was able to assist you effectively. We hope the app meets your expectations, and we're eager to hear how it works for you after testing. If you have any further questions or need additional support, please don't hesitate to reach out. We're here to help!
Regards,
Chloé - Customer Success Manager @NestScale
An extremely affordable tracking solution relative to other companies that charge an arm and a leg
Hi there,
Thank you for your feedback! We're so happy to hear that you find our tracking solution affordable and effective. Providing great ad tracking & attribution tool without high costs is our goal, and it's wonderful to know we're hitting the mark.
If you have any questions or need further assistance, just let us know. We're always here to help and eager to support your needs!
Best regards,
Chloé - Customer Success Manager @NestScale
I was facing issues with sales tracking on TikTok Ads Manager, so I turned to Nestads for help. Kevin and Chloe from the Nestads TikTok Pixel team were not only quick to respond but also incredibly patient throughout the process. It took a few days of consistent effort, but they identified a simple solution that had eluded me.
Their expertise not only fixed the problem but also provided valuable insights for future campaigns. In an industry where quality support is often hard to come by, Nestads stands out. Kudos to Kevin and Chloe for their exceptional dedication and for turning a frustrating situation into a positive experience. Highly recommend Nestads for their reliable solutions and top-notch support!
Dear customer,
Thank you for your kind words! I'm Chloé from the NestAds team, and I'm thrilled to hear about your positive experience. Kevin and I are delighted we could assist you and provide valuable insights for your future campaigns.
Your recommendation means a lot to us, and we're dedicated to providing reliable solutions and top-notch support. If you ever need further assistance, feel free to reach out.
Thanks again for choosing NestAds as your omnichannel advertising solution!
Warm Regards,
Chloé
The support I've received from the representative has been very supportive, and done a tremendously great job in helping me in any problems i encountered. As for the app, still need to see how it will do.
Hi Herbert,
Thank you so much for taking the time to leave us such an amazing review. It means a lot to me and the whole team and we will do our best to deserve your trust.
Please do not hesitate to contact us for getting back in touch if you need any further assistance!
Also, please feel free to send any other feedback that you do have - we always love to hear from you! 🤗
Regards,
Chloé
Super helpful, Kevin spent almost 1 hour helping me get sorted with my tiktok ads and business accounts. Highly recommend
Hi customer,
Thank you for sharing your positive experience with Kevin! We're delighted to hear that he was able to assist you effectively. Our team is dedicated to providing top-notch support, and your recommendation means a lot to us.
If you have any more questions or need further assistance in the future, please feel free to reach out. We're here to help!
Best Regards,
Chloé
Customer Success Manager @ NestScale
Rachel was very helpful and knowledgeable.
So glad for here support.
Hi Daniil,
Thank you so much for your kind review! I really appreciate it.
If you need any help with our app, feel free to contact us via live chat or email at support@nestscale.com
Regards,
Rachel
Me atendió Kevin, con mucha paciencia y muy resolutivo.
Fue muy amable y siempre responde a tiempo
excelente servicio
Hola,
Gracias por tu reseña. Es un honor apoyarte para que uses nuestra aplicación.
Si necesita más ayuda en el futuro, no dude en contactarnos a través del chat en vivo o envíe un correo electrónico a support@nestscale.com
Saludos,
Kevin