Reviews (95)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
November 8, 2024

I installed this AI Chatbot app and needed help with the app on phone. The support was great, solved the problem in short time. The communication is top notch.
I just started to use it, but I think that this is an additional method to provide customer support on time, and provide a good experience.
So far I'm happy with this app and I do recommend it.

Gardening Plants And Flowers
United States
2 days using the app
NestScale replied November 10, 2024

Dear customer,

Thank you so much for your thoughtful review! 😊 We’re thrilled to hear that our support team could assist you quickly and that you’re enjoying the app so far. It’s fantastic to know it’s helping you provide timely and effective customer support. If you have any questions as you continue using it, don’t hesitate to reach out. Thanks for the recommendation!

Happy chatting!
Chloé - Customer Success Manager @NestScale

June 21, 2024

Despite all my complications the Help Desk stuck with and got me reconnected on my desktop and finally on my mobile. It took several sessions, but they hung in there and it became a success. Thank you.

RosaLee's Notables
United States
8 months using the app
NestScale replied June 24, 2024

Dear customer,

Thank you for your kind words and for sharing your experience! We're delighted to hear that our team was able to assist you and get you reconnected on both your desktop and mobile. Your patience and perseverance were key to making this a success.

If you need any further assistance, please don't hesitate to reach out. We're always here to help.

Thanks again!
Chloé - Customer Success Manager @NestScale

May 3, 2024

Ann helped me solve an issue that I couldn't solve from the dashboard. Excellent service. Issue was fixe3d in less than 5 minutes. Highly recommend.

Ariana's Fans
South Africa
6 months using the app
NestScale replied May 19, 2024

Dear customer,

Thank you for your kind words! We're thrilled to hear that Ann was able to assist you promptly and effectively. We'll be sure to pass along your compliments to her.

If you ever need further assistance, don't hesitate to reach out. We're here to help!

Regards,
Chloé - Customer Success Manager @NestScale

February 6, 2024

Best app for beginners who want to start our website and store e-commerce business good to use and easy very helpful for me

Welook
India
About 1 month using the app
NestScale replied February 7, 2024

Dear customer,

Thank you so much for your fantastic feedback! We're thrilled to hear that NestDesk has been incredibly helpful for you in starting your e-commerce business.

If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way!

Regards,
Chloé - Customer Success Manager @NestScale

December 20, 2023

The combination of live Chat, helpdesk, chatbot, and more has truly proven to be a game changer for increasing sales and enhancing customer engagement. Also received support from Chloe, a member of the ns live Chat team. Her professionalism and expertise were exceptional.

AutoGear Hub
Pakistan
About 2 months using the app
NestScale replied December 22, 2023

Hey Anas,

Thank you so much for your kind words! I'm thrilled to hear that the combination of live chat, helpdesk, and chatbot has made such a positive impact on your sales and customer engagement. I'm especially glad that my support through NS Live Chat was helpful for you.

I'm truly grateful for your consideration to leave a review. Your feedback is incredibly valuable and helps us shape our services better. Looking forward to hearing your thoughts.

Thanks again for choosing NestDesk for your second store!

Warm regards,
Chloé

December 15, 2023

Good service!Thanks Kevin to help me a lot

Miane
China
4 months using the app
NestScale replied December 17, 2023

Dear customer,

That's great to hear! I'll make sure to pass along your thanks to Kevin for his assistance with the NestDesk app. If you ever have more questions or need further help, don't hesitate to reach out. We're here and happy to assist you anytime!

Regards,
Chloé - Customer Success Manager @NestScale

July 17, 2023

This is a wonderful app to have for an online store! I am now able to chat with customers directly online as opposed to having to use the phone to assist them. This is great because we can help more than one person at a time. We can also link products within the chat to guide customers and they can track their shipping as well. Customer support for this app is great Rachel was very patient in helping me set the app up for use.

Heavens Yes Crafts
United States
Over 1 year using the app
NestScale replied July 26, 2023

Dear valued customer,
Thank you for the wonderful review! We're delighted that our app has been a valuable asset to your online store.
The chat features allow for efficient customer support, and product linking and order tracking enhance the overall experience.
We're glad Rachel provided great assistance during setup. If you have any further questions or suggestions, feel free to reach out. Thank you for choosing our app! 🛍️🎉

Cheers,
Chloe

December 7, 2022

Very good.I hope it can be easier.Chloe was very helpful at guiding me thru the process of setting up the chat and answered all the questions in detail. Thankyou so much!

Sassymyprom
Canada
About 1 year using the app
NestScale replied December 7, 2022

Hi Lisa,
Chloé here from NestScale team. I want to thank you so much for your lovely words. This really made our day!

Let us know if you have any questions or need help. Have a nice day, and take care!

Regards
Chloé

Edited October 19, 2023

Thank you for responding fast and fixing the overlapping issue. Would recommend this app over others, as it's really easy to use and staff is more than welcome to help.

Anatomske lobanje
Serbia
About 1 year using the app
NestScale replied September 7, 2023

Dear valued customer,

We're thrilled to hear that you find our app awesome and customizable to your liking! Your recommendation means a lot to us, and we're here to continue providing top-notch support and features to enhance your experience.

If you ever have more feedback or need assistance, don't hesitate to reach out. Thanks for choosing NestDesk!

Cheers,
Chloé - Customer Success Manager @ NestScale

July 12, 2023

GREAT APP AND VERY EASY TO USE FOR FREE.
Shows a commitment to developing team members, providing support and opportunities for growth.

Cap Middle East FZCO
United Arab Emirates
About 1 year using the app
NestScale replied July 17, 2023

Dear beloved customer,

Thank you for your positive feedback! We're thrilled that you find the app great and easy to use, especially considering it's available for free.
Our commitment to developing team members, providing support, and creating growth opportunities is essential to ensuring the best possible experience for our users.
If you have any more comments, suggestions, or need assistance, please don't hesitate to reach out. We appreciate your support, and we'll continue to work hard to meet your expectations.

Happy using the app!
Chloe