Ninja Van

I initially considered giving this service a full 5-star rating; however, the lack of effective customer support has significantly impacted my experience. Despite multiple attempts to request billing statements through both their chat and email support channels, I was assured that the documents would be sent to me. To date, I have not received them. Furthermore, my account was suspended without resolution, adding to the frustration.

The absence of a live agent chat option on their website further complicates the process of resolving issues. At this point, I am compelled to seek an alternative provider, as my business operations cannot afford to be disrupted due to inadequate customer support. This experience has been highly disappointing and inconvenient.

User interface is pretty straightforward and easy to look through the orders. Ability to book, print labels, batch fulfill makes order fulfillment way more convenient.

Seamless linking of Shopify orders to creation of Ninja Van orders. Appreciate their automatic email and tracking number updates to customers through this app.

NinjaVan is very convenient, and their customer service is also friendly. It would be even better if we could add shipping status to Shopify.

Been using Ninja Van for a year now. No complains, app works great for all our local delivery needs. Overseas shipment is great value as well for selected country. Would recommend.