Novel Shoppable Video & UGC

We've loved using Novel for SideDish! Our products are super versatile and the shoppable videos are great to be able to explain to customers how to use the products and why we're different. We also love to showcase recipe videos which the app has been great for. Highly recommend for any product!

Edit: After I left my review, the support team reached out and helped me fix the styling issues I was having. I really appreciate the extra assistance!

So far, it's great! Slick UX, and very easy to set up. My only complaint is that I'm not able to get the font on the headline to match our theme properly. Not sure what I'm doing wrong but I submitted a support ticket.

I LOVE this app! For a long time, we were looking for a way to enhance our site with video. We're very active on social media, and this was honestly the perfect solution—easy to set up, seamlessly connect to our socials, and curate videos for specific pages. Plus, we can effortlessly use assets we’ve already published to enhance the customer journey on our website. I highly recommend it—10/10!

Easy to use – we see 10-20% of users engage with the content on both landing & product pages, so clearly it's actionable content. Developers worked with us on a plan to bridge the gap between growth & scale, which is much appreciated. Would recommend.

Without a doubt, one of the best onboarding I've ever experienced. I was guided through a step by step process of how to easily take advantage of all the app had to offer, and it was a lot! I didn't feel rushed and I truly felt like they wanted me to be successful. I'll be the first tell you I fumble when it comes to tech but this app was super easy which made my work fun~! I would give 10 stars if it were an option.

Hands down THE best app to show UGC content. Easily embed anywhere on our page and it just looks beautiful.

On the front end, the big plus is that you can show the product(s) featured in each video (I would love for the load speed to improve here - when the product recommendations show up)

On the backend, the analytics are simple & straightforward (in a good way). Attribution can easily be seen through either each collection or each product, making it easy for us to optimize and prioritize which videos to show up first.

Overall, I cannot recommend this app enough. It has increased our customer experience a ton.

Great app. The founder is awesome and spent an hour personally onboarding me. Great attention to detail on all fronts. Can’t wait to use this in some interesting ways.

Does exactly what they say. Never had any issues, and support is great!

The team at Novel is great—very responsive and hands-on. Any question I've ever had has been promptly resolved, and they've been willing to take time out of their day to get down into the data with me. We perpetually see interaction and conversion through our shoppable videos.

I've had a fantastic experience with Novel! The team has been excellent to collaborate with and responds quickly to any questions. Getting started on building your journeys is straightforward and fast. Their performance metrics are valuable, as they track engagement and sales for each journey, making it easy to optimize successful content.