Reviews (30)

Overall rating
4.7
Counts per rating level
  • 97% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
October 18, 2024

The team at Novel is great—very responsive and hands-on. Any question I've ever had has been promptly resolved, and they've been willing to take time out of their day to get down into the data with me. We perpetually see interaction and conversion through our shoppable videos.

NBT Clothing
United States
9 months using the app
October 22, 2024

I've had a fantastic experience with Novel! The team has been excellent to collaborate with and responds quickly to any questions. Getting started on building your journeys is straightforward and fast. Their performance metrics are valuable, as they track engagement and sales for each journey, making it easy to optimize successful content.

Bloom Nutrition
United States
4 months using the app
September 15, 2024

works well - pleased so far. wish we could use that service to just host all types of videos on the website with other dimensions and formats. still giving this 5stars though

The Big Silk
United Kingdom
9 months using the app
October 21, 2024

Novel is easy to use, stable, fast, and a great way for us to bring our social content to .com

Ridge
United States
9 months using the app
November 15, 2024

This app has saved us SO much time in easily uploading videos to our website. The unique options such a small circles on landing pages, or full verticals anywhere on the site makes this completely customizable. We connected with Joe- the cofounder and her personally helped us feel comfortable with the app.

Highly recommend!!

HOUSE OF MARSTÉ
United States
16 days using the app
September 11, 2024

I downloaded Novel for my website and instantly saw an increase in sales on all of the pages that included the shopable videos! I would highly recommend trying this out, and it was the most affordable option I could find. Also so fast to install!

InkLine
United States
8 days using the app
September 9, 2024

the app scales with you, trash

Blivios
Germany
2 days using the app
Novel replied September 11, 2024

Hi Blivios - this is Joe, one of the co-founders of Novel. I'm sorry you feel you've had a bad experience with our app. I just went into our data logs and noticed you hadn't selected a plan or used Novel. Would you like a proper onboarding experience? Hope we can help you properly use the app!

March 31, 2024

The app team quickly helps me if I say I need further modifications. I am satisfied with their customer service. I really recommend this app!

APRILSKIN US
United States
25 days using the app
July 26, 2023

Video, especially shoppable video, has been a key component of our website. Novel allows us to feature UGC content on our site and product pages, and has just been an incredible app as we work to continue improving our site and customer experience. It's super user friendly, and our team has an easy time making updates, switching out videos, and adding the shoppable elements. Would absolutely recommend!

Sijo
United States
Over 1 year using the app
July 28, 2023

An awesome app for online stores and an awesome team to work with! They added several customizations to their platform so that the shoppable videos would blend in with our website and they even handled setting up an integration with the app that we use to offer/manage subscription orders.

Magic Mind
United States
12 months using the app