Reviews (67)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
November 8, 2024

FUCKING LET ME DO MY SHIT

Monsterbox
United States
Almost 2 years using the app
April 8, 2024

App was great until it wasn't. One of my nudges wasn't working properly and I contacted support. They told me they would take care of it. After 5 weeks of being told they have "escalated it" and I had to wait I deleted the app. Terrible service.

Halfsies Cookie Company LLC
United States
Over 2 years using the app
Nudgify replied April 26, 2024

Thank you for your review and for sharing your experience with the app. We're sincerely sorry to hear that you encountered an issue with one of your nudges and that our support wasn't able to resolve it promptly.
There's absolutely no excuse for the five-week wait you experienced, and we understand why that led you to delete the app.

We take all customer feedback seriously, and yours will be used to improve our support processes to ensure faster resolution times in the future. We value you as a customer and would love to have you back.

Please feel free to reach out to us directly at nudgify@convertize.com if you have any questions or would like to discuss this further.

Sincerely,
Elizabeth

November 9, 2023

Be ware, I have been contacting the support team for more than 2 months now. The app has been charging me 30 dollars for consecutive 6 months now while i'm on the free plan. I've been waiting to reactivate the app once i need drain more traffic with ad budget. I asked to be reimbursed but zero replies from the support team.

Taiga
Morocco
12 months using the app
Nudgify replied November 10, 2023

Dear Taiga

We sincerely apologize for the inconvenience you've experienced, we understand the frustration this billing issue has caused.
From our investigation, we can see you activated your subscription charge November 15th 2022, but can see no record of a cancelled subscription up until November 13th 2023. We have escalated this to Shopify however as they handle all billing with merchants directly, and they would be contacting you for further investigation.

Thank you for your understanding.
Bolanle from Nudgify