Octane AI: Advanced Quiz Maker , 227 reviews

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
    212
  • 3% of ratings are 4 stars
    6
  • 2% of ratings are 3 stars
    4
  • 1% of ratings are 2 stars
    2
  • 1% of ratings are 1 stars
    3
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to guide customers' buying decisions, much like an in-store salesperson. The quiz feature is particularly praised for enhancing customer understanding and boosting sales. The app integrates well with Shopify and Klaviyo, leading to increased opt-ins, conversions, and average order value. Merchants report immediate ROI and significant revenue growth, even with basic usage. The support team is quick and helpful, with team members like Leonardo, Ivana, Mark, and Aleksandar receiving special mention. The app provides valuable data, has a user-friendly interface, and is regularly updated.

June 22, 2023

Ivana and Mark really hung in there with me, and did their very best to work with me on setting up my first quiz. The app is now working as it should but it took me more than a week to get it there. The reason for my rating is that:
1. Mark and Ivana can use more help in order for Octane AI to have faster response times.
2. The AI Logic seems a little flawed: It was providing inaccurate product descriptions for the products it was recommending. Fortunately, I worked around it via Dynamic Logic.

Hoping that the kinks get fixed in AI Logic.

Miguel

ThatsSmoooth
United States
About 2 months using the app
Edited July 23, 2021

A little hard to get used to using it, especially the "rules" Customer service gets back quickly, so make sure to use the chat.

Absorbine
United States
17 days using the app
January 19, 2019

I think this APP has huge potential. Their customer support is awesome.

Unfortunately if your market is not English speaking and you need to be able to translate button texts into your own language, then this APP becomes useless because ist not possible. Many buttons and certain Bot texts are fixed and cannot be translated or customized. Are real pity and a huge disappointment for us.

Hopefully the developer will change this. Shouldn't be so hard and they would open the App to more markets and avoid disappointment of users who find that issue out after they invested time to install and test the Bot.

NUTRILOVERS
Germany
9 days using the app
August 2, 2021

Customer service is quick to respond but aren't quite across the Shopify platform, or just how eCommerce stores work. We intended to use their pop-up quiz but found it would take way too long to set up for stores like ours with 1000+ products. You need to select the products that match a selection of quiz answers manually, rather than being able to overlap collections or use tag-based filtering. We'd be back in a heartbeat if this was fixed.

Cheap Rugs Australia
Australia
About 23 hours using the app
1
1