by Anansi

Zero-admin Shipping Protection

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Reduce customer service costs

Access shipping data and tracking numbers at your fingertips, enabling you to provide rapid responses to customer queries.

Comprehensive coverage

We can track parcels shipped by 665 carriers worldwide.

Up-to-date information

Fast, accurate, reliable tracking data giving you an overview on the reliability of your carrier partners over time.

About Offcourse

Automated Package Tracking

Offcourse Cover tracks shipping data for your time-critical parcels across 665 carriers worldwide. It uses discrepancies between the expected and actual dates of shipments, to automatically track when parcels are delayed or lost.

Better customer service

  • Track multiple packages all in one place; rather than having to search across emails and various databases for the information that you need.

  • Reduce customer service costs by having ready access to shipping data and tracking numbers at your fingertips.

  • Monitor the reliability of your various carrier partners overtime, using accurate, reliable tracking data.

How does it work?

We will guide you through a one-click installation process to add Offcourse cover to your Shopify store. After that, we will start automatically tracking the status of your time-critical shipments in the background.

What happens if there is an issue with shipping?

Initially we will be flagging delayed and lost parcels within the app. However, we are shortly launching a three month trial of a beta version of a Shipping Protection product. Further details on the policy coverage will follow, but rather than having to waste time filling in long-forms to seek compensation, the app will use the shipping data to detect claims and then pay them automatically.

Will it affect my customers?

The goal of Offcourse Cover is to help you, the merchant, provide an excellent service to your customers.

Integrates with

  • TrackingMore API,
  • Companies House

See the app in action

Explore how the app works in an example store.

View example store

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