S: Estimated Delivery Date ETA

S: Estimated Delivery Date ETA

Reviews (362)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to display estimated delivery windows, enhancing transparency and reducing customer inquiries. It offers extensive customization options, including custom CSS, and supports rules for different products and countries. The setup process is easy and quick, ideal for those without technical expertise. The support team is frequently praised for their efficient and friendly assistance with customization and troubleshooting.

September 30, 2023

Don't install this app, they say they offer a 7 day trial, they don't, they lie.
I installed the application and verified that the application does not have all the features I wanted in the store as indicated. After a few minutes, I uninstalled the application, and I have an indication from Shopify that they are going to withdraw the amount from me, they offer the app for 7 days as they say, I don't understand how they try to deceive customers, then they want trust, if they try to deceive us!
I will report this scam to Shopify

Red Monkey
Portugal
39 minutes using the app
Synctrack replied October 1, 2023

Hi there,

Thank you for writing a review, we sincerely appreciate you bringing this issue to our attention.

I'm sorry to hear you had such a frustrating experience with the trial time and our app's feature, that's not what we like to hear. But we would like to clarify a bit so you can understand more about this situation.

Per our check, your store installed our app the first time in 2021, and re-install it 3 times after that first time based on your store history charge. So it makes sense that the trial time has ended already and your store gets charged for your new installation, this charge is automatically processed by Shopify since our app does not handle the payment process. I hope you understand.

However, your feedback is valuable to us and our highest priority is our customer's satisfaction, so we want to offer you a full refund since you are not using the app right now. We have had an agent contact you for further support, and hope that we have this second chance to assist you.

Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to email me at contact@omegatheme.com

Thank you,
Kaylee, Leader of Customer Support.

March 2, 2024

this app does not work.

HotCherry
Canada
34 minutes using the app
Synctrack replied March 4, 2024

Hi,

We appreciate your feedback and apologize for any inconvenience you may have experienced with our app. We're committed to providing a seamless and effective user experience, and we're sorry to hear that the app did not meet your expectations.

To better assist you, could you please provide more details about the specific issues you encountered? This information will help us identify and address the root cause of the problem so that we can improve our app and ensure a better experience for all users.

Additionally, our support team is here to help you troubleshoot any issues you may be facing. Please reply to our support email that we have sent you yesterday or reach support@omegatheme.com with specific details, and we'll do our best to resolve the issue promptly.

Thank you for bringing this to our attention, and we appreciate your patience as we work to enhance our app.

March 7, 2020

do not install, google ads will manage your website for : mallware or unwanted software. it ruined my ads campaigns.. 1 star for you boys.. even after you delete de app it is still somewhere.

MDY Kiddy Shop
Romania
27 minutes using the app
Synctrack replied March 8, 2020

Hello there,

I'm sorry to hear that you've been having trouble with our Estimated Shipping Date app. We appreciate your feedback so that we can know to support you.

There might be some misunderstandings here because we assure that our application is completely clean, we always run protect software and scan virus regularly.
If possible, could you please reinstall and let us help you to check the issue?, we have contacted you via email.
In addition, our app definitely doesn't add any code or script to the theme so it could not be able to exist in your site. We always give 100% of our efforts to help our valued customers like you and give the best experience for you and your shop.

If you need any further assistance, please feel free to contact us.
Best regards,
Kaylee

April 3, 2020

Do not install a horrible, scary App. First of all, it does not save changes. and see what I found.

Instead of Friday, April 26 2020 it's showing .... Pazar, Nisan?????

Order today within 21 : 48 : 19 and you will receive before Pazar, Nisan 26, 2020

What is Pazar, Nisan??????? Are you kidding?

awsomu
United States
21 minutes using the app
Synctrack replied April 3, 2020

Hello there,
Thanks for your feedback!
I checked and seen you are setting the language of date to Turkish, so the date is displayed in Turkish format.
Could you please change the option on Settings / Date Config / Language

Regards,
Omega support

August 29, 2020

Does not provide any documents.
I need to use a custom position but it never describes how to set the custom position for it.

BondiBeautyau
Australia
13 minutes using the app
Synctrack replied September 3, 2020

Hello there,

Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing. Our app will automatically display the position option with a field in the settings part, however, for some custom theme, the app will not be able to detect. Our app document also provided you with 4 choices of estimated date position, but it seems that it is not clear enough for you to check. We have immediately contacted you via email and phone call, but it seems that you haven't installed the app back so that our tech could help you right away.

If you need our support, please contact us via email: contact@omegatheme.com, we wish to have a chance to help you.

Sorry again for any inconvenience caused.

Best regards,
Omega Support

December 3, 2024

Laetitia Naturprodukte
Germany
9 days using the app
Synctrack replied December 5, 2024

Thank you for your 5-star review! 🌟 We're thrilled that the Estimated Delivery Date ETA app is meeting your expectations. 🚀 If you ever need support, feel free to reach out—we're always here to help! 💙✨

October 14, 2024

Hauslane
United States
7 months using the app
Synctrack replied October 16, 2024

Thank you so much for the 5-star review! ⭐⭐⭐⭐⭐ We're glad the Estimated Delivery Date ETA app is meeting your expectations! If you need any further assistance, we're always here to help! 😊🚀

October 18, 2024

TrendByWens
United States
2 months using the app
Synctrack replied October 22, 2024

Thank you so much for the 5-star rating for the Estimated Delivery Date ETA app! 🌟 We’re glad to hear you’re enjoying it. If you have any questions or need assistance, feel free to reach out. Your satisfaction means a lot to us!

November 26, 2024

Magicbeans
India
About 4 hours using the app
Synctrack replied November 27, 2024

We’re thrilled to your 5-star review 😊 Your support means a lot, and we’re committed to continuing to provide excellent service. If you ever need anything, don’t hesitate to reach out. 🙌✨

July 16, 2024

Swati Golyan
United Arab Emirates
4 months using the app
Synctrack replied July 18, 2024

Thank you for your 5-star rating for the Omega Estimated Delivery Date app! 🌟 We're delighted to hear that you're pleased with the app. If you have any feedback or need assistance, please don't hesitate to reach out. We're here to ensure you have the best experience possible! 😊🚚