Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its accurate shipping timelines, boosting transparency and sales. It's user-friendly, easy to customize, and supports a large amount of information. Many appreciate its visually appealing design and compatibility. The support team is praised for their quick and helpful responses, especially with customizations. The app is cost-effective and particularly useful for managing pre-order products and tracking delivery dates.

May 17, 2020

Great app, really easy to install and use. It has a lot of options to customize. Had a small problem with my theme but it was solved in minutes, excellent support.

Mercado de Vinos
Mexico
7 days using the app
Edited December 23, 2019

The app wasn't working with my theme, so I deleted it. However, Kien, a customer service rep reached out to me within minutes and fixed the problem! Amazing customer service and amazing app. Thank you so much Omega team! :)

Avenila - Interior Lighting, Design & More
United States
7 days using the app
Omega replied December 23, 2019

Thank you! If you have any questions or issues to solve, please let us know: contact@omegatheme.com, we'll very happy to help

April 6, 2021

Fast and excellent support! Contacted the support and received help within a few hours. I definitievely can recommend the app and the team!

yourfilter GmbH
Germany
6 days using the app
August 27, 2021

Very flexible app, well worth considering if you want to apply delivery estimates at a product level. Customer Support really knowledgeable and responsive.

Me Loovely
United Kingdom
4 days using the app
Omega replied October 4, 2021

Hi Me Loovely,

Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions.
All the best!
Omega Team

November 26, 2021

The app is really useful for us, and the customer service was very helpful - Anna was very quick to respond to my enquiries, and the developer Loc was happy to help to make changes when the app didn't work as expected. Thanks a lot!

Garadry
United States
4 days using the app
Omega replied November 26, 2021

Hi Garadry,

Thank you for your great review. At Omega, we work hard to offer high-quality service to every guest. We made sure to share this feedback with Anna and Loc to give them the recognition that he deserves.
They were delighted to hear your feedback.
Please contact us if you have any questions!
Yours truly,
Kaylee - Omega Team

November 15, 2021

The support is very helpful and able to assist me with my queries. I love how they manage my concerns.

ComeBackDude
United States
2 days using the app
Omega replied November 15, 2021

Hi ComeBackDude,

Thank you for sharing a review of your recent experience. Our team here at Omega is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you.
If you need any further assistance with our app, we are here :D

Best regards,
Kaylee - Omega Team

July 18, 2022

This app is great for websites that sell all over the world. For the products we sell, setting up shipping and arrival times has always been a complex issue as each product varies in size and weight. Because there are many shipping methods for different products and different countries. This APP is currently able to solve our setup problem. This will give buyers a more direct understanding of shipping times and shipping methods.

FEILIDA
China
2 days using the app
Omega replied July 19, 2022

Your review means the world to us! We are grateful that you like the app so far. 😊 We are always happy to help in any way we can, and we are available anytime. Thanks so much for 5-stars! 🌟
Cheers,
The Omega support team

September 16, 2022

I really liked the app and the staff at the help center was helpful immediately. I highly recommend it.

evmodacomtr
Türkiye
1 day using the app
Omega replied September 19, 2022

Hi. We sincerely appreciate you taking the time to share with us your experience at. On behalf of our entire team, thank you for allowing us to support you.

July 11, 2022

Super application, avec un bon support, on peu facilement modifier les dates de livraison. je recommande vivement.

Belle Plaque Funéraire
France
1 day using the app
Omega replied July 12, 2022

Nous ne pouvons pas vous remercier assez pour les aimables paroles sur notre application. Votre avis compte beaucoup pour nous et nous permet de savoir que nous sommes sur la bonne voie !

October 27, 2020

The Omega team has been incredible to work with. I had several questions about getting the app to function just the way I wanted to and they were very helpful and always quick to respond. The app has a lot of customization that really helped me get a message to my customers the way I wanted. I also had a few custom requests of them to get the install to match my theme as well as my idea of how it would look. They jumped right in and make it look incredible. Thanks so much Omega team, this is a great product. Highly recommend, this is a great app and an even better support team!!

AdeoPets
United States
About 24 hours using the app