Reviews (2,484)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email and SMS marketing tools that enhance customer engagement and increase sales. They praise the user-friendly interface, easy setup, and comprehensive features like customizable pop-ups, upsell options, and abandoned cart recovery. The responsive and knowledgeable customer service, even during peak times, and reasonable pricing for the extensive features offered, add significant value. The global support team is also appreciated for its ...

December 18, 2024

ONE has been a game-changer for my business. Their customer service is exceptional! Always responsive, knowledgeable, and ready to help whenever I need it. The tools have been instrumental in driving customers into my sales funnel, boosting engagement and conversions. I highly recommend this app to anyone looking to streamline their email and SMS marketing with excellent support.

LullaBaby
United States
Almost 2 years using the app
December 12, 2024

Melhor aplicativo para pop up!!
Excelente suporte também, parabéns pessoal

Luxej
Brazil
About 1 month using the app
November 28, 2024

First of all the customer service is AMAZING! I chose one of the busiest times of the year to use this app, and I had a few issues with getting my subscribers in properly (something on my part) Rissa and Lou have been so helpful! I've never had a company respond back almost immediately at night, let alone on Thaksgiving Day in order to make sure my sms were going out properly!

Over all everything ...

Klarity Kosmetics
United States
2 months using the app
February 11, 2025

incredible service and amazing app to use to boost sales and sign ups :)

Jewels Boutique
United Kingdom
3 days using the app
Edited December 21, 2024

Update 22.12.24 - both stores have now been refunded and they are working on a solution to automatically unsubscribe from app after deleting it from store. Currently you have to press a button before deleting app to stop charges from being made post deletion.

Used App on 2 of our websites and uninstalled it on 21 Nov - was still charged on 1 Dec for the use of it. Wrote to support for help with ...

Beach Soul®
United States
23 days using the app
October 30, 2024

I recommend this app, especially because of its professional customer support, which always effectively resolves my issues.

Dubinik
United Kingdom
7 months using the app
September 10, 2024

Excellent support and prompt service.

Jeangeniehealth
South Africa
About 4 years using the app
September 27, 2024

THIS IS SCAM!!!!!!!! This app advertise free or 9$ and when you login to it, it charge you $29 USD without any trial term and it doesn't work , if you want to send sms you should pay another amount, that means you are paying $29 USD which means $40 CAD (ONE MONTH SHOPIFY SUBSCRIPTION) for nothing because you can send those utomation emails with shopify free too. Also, even the email test didn't ...

Lusso
Canada
About 1 month using the app
ONE replied September 30, 2024

Hi Lusso Team,

It saddens our team that you have written such a blatantly misleading review. Allow me to go through all of your concerns point by point.

1. The app listing on ...

September 9, 2024

the one,I really like the customer service for this program. All the questions I asked were answered, and they even made a special video to help me understand better. It's really great!lou is so kind!!!

高性能AIミニPC-【公式】GEEKOM(ギーコム)日本
Hong Kong SAR
12 months using the app
November 11, 2024

Worst app, Cheaters they charged me after i cancelled the plan and uninstalled the app and yet they charged my card

Dont use this app beware

ShoesRepublic
Pakistan
About 1 hour using the app
ONE replied December 25, 2024

Thank you for sharing your concerns and my sincere apologies for the inconvenience it has caused.

Upon checking your account, since you’re on our Custom Plan, it would ...