Reviews (2,501)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its comprehensive email and SMS marketing tools, customizable pop-ups, and upsell features. They appreciate the user-friendly interface and note significant improvements in business scaling and revenue growth. Exceptional customer support is frequently highlighted, with staff responsiveness and expertise often praised in reviews. This app is valued for its effective integration and functionality in enhancing marketing strategies.
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Unsure about this app still but I like it so far. Support was really poor but then I got an email from them that was helpful. Email campaign worked but was difficult to build. The preview showed white background but then email was Grey (turns out this may be my issue) which messed with overall look. Popup looks great. Have yet to see how helpful analytics are.
ONE has everything I was looking for my business! Their customer service is amazing, patient, and have great communication skills. Big thank you to Lou for helping me solve two big issues that we had. We got it resolved smoothly and I am very happy! Thank you!
Very useful app! Rissa helped me a lot, kind and expert support! Highly recommended!
So this more of a review for the customer service that I have been receiving so far. They literally are like a close friend who is just hella knowledgeable with the interface. You ask and they try to help you out as much as possible. this review is mainly for RISSA! She help me get my sms running smoothly. She had grace and such a positive attitude. THANK YOU RISSA! definitely made me feel like I'm part of the One fam
Our address is in China, I can't get in touch with your customer service due to IP evaluation, I need help, my EDM marketing is not getting any replies and clicks, I can't set up product collection.please reply me email.
great app has all the needs for the business and the support there replying fast and helping til your issue is solved VERY RECOMENDED !
As a chief officer for a 8yr old ecommerce company. I always check with Shopify apps periodically to improve the store. I've been through 10 email marketing apps, last one i've uninstalled is Mailchimp, not as user friendly and cost more.
ONE email marketing is the best email app you'll find to date, hand down. it's the only app you'll need to grow.
With all the great reviews, I expected a lot more from this app. It's missing many features, like an actual workflow rather than one-off automation. At first glance it looks like there are many email templates, but they're created in a way that you can't easily edit key visual elements to match your store's branding. Key elements are images rather than editable shapes, so instead you're either left with a template that doesn't match your brand at all or you have to delete the parts of it that made it unique. The spin wheels are the same way.
It has potential! But for now it's just not an efficient enough solution.
The best app and support on Shopify!
Nice App +The customer service is really what makes this app superior.