Reviews (2,501)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive email and SMS marketing tools, customizable pop-ups, and upsell features. They appreciate the user-friendly interface and note significant improvements in business scaling and revenue growth. Exceptional customer support is frequently highlighted, with staff responsiveness and expertise often praised in reviews. This app is valued for its effective integration and functionality in enhancing marketing strategies.

August 16, 2021

Great customer service. Great app. Happy with it all thank you. Very good bunch of campaigns built in.

Nifty City
Australia
7 months using the app
December 3, 2022

Good services, solved all my questions! The ONE Team is very patient to answer my questions, GREAT!

HaokHome
China
7 months using the app
May 12, 2022

So far so good and the customer service team are SO helpful !! I have so far used the spinny wheel and it has worked wonders. on to the emails !

ColoursplashCC
United Kingdom
7 months using the app
February 17, 2022

Great App with awesome customer service and plenty of ad options! Definitely would recommend using!...

Gyminsun Store
Vietnam
7 months using the app
July 16, 2022

Ho appena scaricato questa app e subito chiesto assistenza FANTASTICI! Tutto ciò che desideravo Ora manca solo riuscire a impostare tutto e provarla effettivamente
Ma 5 stelle all'assistenza! rapidi nel rispondere e super efficienti Grazie mille per il supporto

Valentina Mancuso
Italy
7 months using the app
June 8, 2021

Very easy to use application that has an excellent free option for getting started on your new business. The easy to access help chat section is readily available with speedy replies! I would recommend this app to everyone.

Apathylabel
Australia
7 months using the app
July 14, 2022

I installed this app and before I could ask for help, they wanted to help! Rosy was fantastic and helped me set up a few things I got stuck with. There is a slight learning curve, but once you go through all the settings, it's very user-friendly. Rosy even configured a custom pop-up for me. I'm 100% satisfied with this app.

myNanstro
United States
7 months using the app
May 9, 2022

find the app confusing and hard to use, hard to navigate and understand where I am supposed to go next or what to do

KaterinasWrld
Australia
7 months using the app
ONE replied May 9, 2022

Dear Merchant,

I am Ann, Customer Experience Manager at ONE app. Deeply sorry you had a frustrating experience navigating our app. If you reach us through our nearly 24/7 live chat or email at "support@one.store" we can help you get setup and we can even do a 1-on-1 onboarding call.

Lastly, if there's something specific you wanted to achieve with our app we can send you a video recording walk through or set it up for you.

We are always improving our user interface. Love to get more of your feedback to make improvements.

Looking forward to working with you as you launch your new Shopify store.

Cheers,
Ann

June 24, 2020

Really simple, with complex options, really helpful staff that will help you organise anything you are having issues with within minutes! Highly Recommend it!

Teddy Sinclair
Australia
7 months using the app
November 25, 2021

Trish & her team are so helpful & efficient. They answer my questions and resolve all my issues very quickly. I cannot say I have had a bad experience they have an outstanding service, would highly recommend.

Uniique Much
Australia
7 months using the app