Reviews (2,501)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive email and SMS marketing tools, customizable pop-ups, and upsell features. They appreciate the user-friendly interface and note significant improvements in business scaling and revenue growth. Exceptional customer support is frequently highlighted, with staff responsiveness and expertise often praised in reviews. This app is valued for its effective integration and functionality in enhancing marketing strategies.

January 29, 2023

The app is pretty cool. It's easy to navigate once you get the hang of it. I had a slight issue (a misunderstanding on my part) and through the chat I quickly got it fixed. Rissa was super helpful and very patient. Her attitude was pleasant, and she is very knowledgeable on the topics in which I needed help. She even went the extra mile to give me some pointers for my site. Her feedback is A1! I highly recommend using this app.

Li Avery Luxe
United States
6 months using the app
May 17, 2022

ONE app is awesome! There is a free plan available which makes it perfect for small business to add a pop up to their store. The best thing about ONE is their customer service, I was having technical issues with my pop up and late at night Sydney time I was able to have a live chat with no wait times. The customer service is very prompt and friendly. They went out of their way to get the engineering team to work out what the issue was and they found an issue on my website causing the glitch.

Mummas Wear
Australia
6 months using the app
July 21, 2022

Very quick to respond when I needed some help with an email I was working on. Rosy was super helpful. She went above & beyond to help me out including giving me some helpful suggestions.

Flora By Millie
Australia
6 months using the app
February 8, 2023

Naomi was extremely helpful and very quick with assessing my issue and fixing it with minutes. Great customer service, and I switched from another app to this one and it works so much better as well.

Matcha Happy Hour
United States
6 months using the app
April 16, 2022

Wonderful assistance by Rosy. She was really fast and super helpful. The app is super easy to use and with great backend support. Just love this app! cheers!

FourLeggedBabies
India
6 months using the app
June 8, 2021

Just installed the app so not had a chance to fully test but 5 star for all the help provided by Kate in support. Great customer serivce!

Wrapped In Fashion
United Kingdom
6 months using the app
October 28, 2022

So far so good. I've only just set up my first pop up so time will tell how well it goes. Customer service through the chat is excellent - they answer quickly and are very helpful.

In Perspective Hobby Shop
United Kingdom
6 months using the app
December 14, 2022

Amazing app, all in one with amazing support, they were very quick to answer all my needs, totally recommend this app

Clean Pod
Portugal
6 months using the app
January 6, 2021

Amazing app! Pauline from customer support was very genuine and helpful. Would certainly recommend 10/10!

Tingz by T
United States
6 months using the app
November 8, 2021

So happy with this app. The customer service is next level. Really happy. Looks great and lots of customizable optiones

The Midnight Gang
Australia
6 months using the app