Reviews (2,499)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email and SMS marketing tools, including customizable pop-ups that enhance customer engagement and sales. The app is praised for its user-friendly interface and comprehensive features. Exceptional customer support, particularly from team members like Prateek, Rissa, Lou, and Jane, is frequently highlighted for responsiveness and helpfulness. Additionally, the app offers valuable educational resources and is noted for providing good value for money, accommodating various budgets.

December 8, 2021

Patricia! She was awesome! I am so happy I chose ONE to help me with this task. I believe I made the right choice. Everything went so smoothly. BEST CUSTOMER SERVICE EVER!!! I wish there were more people like her in the world- has the will and the energy to be patient, understanding, kind and helpful to get the task done- regardless of how long it takes me as the customer on the other end. Thank you again!

Jzasrie Trademark
United States
Over 2 years using the app
October 29, 2021

A Great app for a start-up business as they provide a free plan. The pop-ups are a great idea to capture customer's emails. The customer service is super quick and helpful! highly recommend!

Comfy2Wear (Part of FVA Global LLC)
United Arab Emirates
Over 2 years using the app
December 9, 2020

It’s rare that you come across standout support like this one! Immediate answers, they have been helping me from scratch, to build a campaign really quickly ! I highly recommand the app, and also vouch for their team! keep it up

Noova
France
Over 2 years using the app
February 19, 2022

I downloaded this app and its very easy and self explanatory and the Helpdesk was so helpful. They make great recommendations and nice. I would recommend all businesses to download this app! 10/10

Nicole Collection
United States
Over 2 years using the app
May 25, 2021

Great experience, Pauline was patient and incredibly helpful! Will use this again. Easy to use tool once I got the hang of it.

Belle & Bloom
Australia
Over 2 years using the app
ONE replied May 25, 2021

Hello Madison,

Thanks a lot for the support and shoutout ;). Now that the spin wheel is configured for your shop to utilize the power of gamification in driving opt-in rates and sales, we are excited to see what else you have in mind for our other apps and their features. Feel free to reach back out to our Support team any time.

Stay safe,
Pauline

March 22, 2022

The app is very easy to navigate but I would like to commend the EXCELLENT customer service that you have! TOP-TIER customer service. Amazing help, advices, and assistance! This team makes e-commerce easier for us!

Ego
Poland
Over 2 years using the app
February 3, 2022

I've only just begun using the app, but I'm giving five stars for the customer support. The people using the chat app were fast and friendly. When they didn't know an answer, they quickly obtained one.

Empty Set Entertainment
United States
Over 2 years using the app
March 8, 2021

Pauline and Angelina are amazing they help me to set one app in y Shopify web. HUGE THANKS TO YOU 2.

Art Lovers Prints
Australia
Over 2 years using the app
April 27, 2022

Rosy helped me figured out a lot. I am hoping what she taught me pays off. I received help with emails, text messages and fixing up my subscriber box. I hope this app will help me and others bring customers to our website

Runway Envy Clothing Boutique
United States
Over 2 years using the app
November 23, 2022

Comprehensive app with lots of absolutely necessary digital marketing features! Fanatic support that proactively reached out and made suggestions to our campaign settings and helped with corrections. +++ recommended!

Si Mambo™
United States
Over 2 years using the app