Reviews (2,499)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email and SMS marketing tools, including customizable pop-ups that enhance customer engagement and sales. The app is praised for its user-friendly interface and comprehensive features. Exceptional customer support, particularly from team members like Prateek, Rissa, Lou, and Jane, is frequently highlighted for responsiveness and helpfulness. Additionally, the app offers valuable educational resources and is noted for providing good value for money, accommodating various budgets.

Edited November 21, 2022

Nice app and service! It would be better if it is able to flexibly change the number of slices on the wheel.

BigBlue Official Store
United States
17 days using the app
October 15, 2020

Sales Pop Ups & Email Pop Ups by Proof Factor is essential in our online business. We have experienced an extremely high engagement rate and a healthy conversion percentage. We currently utilize the App on both our South African online store as well as our UK based online store. This should be part of an essential app list for shopify users. The Customer support is phenomenal and almost instantaneous. I'm really impressed.

CHARLOTTE RHYS SA
South Africa
17 days using the app
February 14, 2023

£58/month for the lowest plan? Good bye!-------------------------------------------------------------

XBODY UK
United Kingdom
Over 1 year using the app
ONE replied February 14, 2023

Hi Ellen, we appreciate your feedback and thank you for being a loyal Free Plan user for almost 2 years. We understand that the new pricing may not have met your expectations, especially if you are not taking advantage of all of our apps. Our team worked hard to delay the pricing change as long as possible and provided our existing users with an additional discount to ease the transition.

We noticed that the campaigns you had running assisted your store in making 29% of your total revenue in the last 30 days. Our team believes that we can help you optimize your campaigns and increase your revenue even more, which would help justify the costs of our new pricing.

Give us a call, text, or email back. We would be happy to discuss some ideas on how to optimize your campaigns and pricing.

Happy Valentine's Day!
Ann

May 6, 2022

love that the customer service is an actual person not an automated bot! Samantha was amazing and super helpful!!!

Secondlifejewels
Canada
17 days using the app
May 9, 2022

Awesome customer service, very user friendly. Love this service. I highly recommend this app. Very easy to set up.

IsaMath Designs
United States
17 days using the app
October 15, 2021

Support on this app is great! They really helped me navigate through the backend and get all set up!

Aayka
United States
17 days using the app
October 20, 2022

One is very great app and service is very good. I was stuck various point so I reached out to the live chat and Rosy responded to me promptly. The one team is very helpful and helped me very much.

The Mystic Bunny
India
17 days using the app
July 4, 2022

Me encanto esta aplicación, cumplio con todas mis expectativas... tienen soporte 24/7, me toco la ejecutiva Rosy me ayudo con todas mis dudas, y problemas de edición que yo no logre hacer, en todo momento fue amable... no duden en descargarla... ya que tendrán un equipo 24/7 que podrán asistir todas sus dudas... yo soy novata en este tema y me ayudaron de inmediato...

Mileys Store
Chile
17 days using the app
May 8, 2023

This app is incredibly user-friendly and makes email marketing a breeze. Additionally, the customer service is excellent, as the team is always available to answer any questions you may have
Love it.

Betterjewelry
United States
17 days using the app
January 13, 2022

Très bon service client, rapide et réactif. Application très utile et simple à utiliser. Je recommande cette application.

Coussin ergo
France
17 days using the app