ONE: AI, Email & SMS Marketing

Name: ONE: AI, Email & SMS Marketing
Brand: ONE
Rating: 4.9 (2489 reviews)

Pricing: Free plan available. Free trial available.
Rating: 4.9 (2,489)
Developer: ONE

AI-powered customer platform: Recover abandoned carts. Drive sales, AOV, loyalty & subscriber growth

All-in-ONE AI Marketing Shopify Sidekick: AI Assistant. New or established brand, ONE can help turn ad traffic & existing customers into repeat buyers. Scale faster by unifying sms/email marketing, one-page checkout upsell, pop up, discounts, rewards, analytics, AB testing, AI side kick, AI voice, shopify marketplace. Connect optional tools like mail chimp, klavio, sms bump, postscript & shopify forms. Super app for Shopify Plus & Basic stores that personalizes customer journeys while you sleep!

Ask ONE AI — Chatbot Writes Product Description, SMS Text Messaging, Translation
Add One-Click Checkout Page — Cross Sells & Sweet Upsell Product Recommendations
Automate Shopify Email/SMS Marketing — Cart Recovery, SMSBump, Klaviyo MailChimp
Activate Sales Pop Up Window — E-Mail/Email Pop Up, Discount Spin Wheel/Wheelio
A/B Test Coupon Codes — TikTok Shop, Google/YouTube, IG/Instagram Shop & Amazon

Highlights: Popular with businesses in United States; Use directly in Shopify admin; Works with the latest themes

Campaign types

Abandoned cart, Browse abandonment, Cart emails, Checkout emails, Cross-sell emails, Custom campaigns, Discounts, Drip campaigns, Email campaigns, Exit intent, Follow-up emails, Forms, Landing pages, Newsletters, Pop-ups, Price drop emails, Product recommendations, Product reviews, Promotions, Push notifications, Rewards, SMS campaigns, Upsell emails, Welcome emails, Win-back emails

Managing campaigns

A/B testing, AI generation, Analytics, APIs and webhooks, Automations, Bulk editing, Consent collection, Custom code, Custom fonts, Editor tool, Email capture list, Email domains, Geo location, Import and export, Insights and tips, Localization, Reporting, Segmentation, SMS capture list, Tagging, Targeting, Templates, Tracking, Translation, Triggers and rules

Launched

March 22, 2019 · Changelog

Languages

Arabic, Danish, German, English, Spanish, Finnish, French, Hebrew, Hindi, Italian, Japanese, Dutch, Polish, Urdu, Ukrainian, Turkish, Swedish, Chinese (Simplified), and Chinese (Traditional)

Pricing

Sandbox (Test One)

Free

ONLY for Test, Trial & Sandbox Stores
Limited Access to Apps
- AI, Email, SMS, Popups, Upsell, more
2 Active Campaigns
Email & Chat Support

Basic (All-in-One)

$9 / month

Up to 50 active profiles, upgrade as you grow

Only for Basic, Advance & Plus Stores
Access to All Apps
- AI, Upsell, Email, SMS, Popups, Rewards
50 Active Campaigns
Email & Chat Support

10-day free trial

Custom (Build One)

$9 / month

Based on feature usage, upgrade as you grow

Only for Basic, Advance & Plus Stores
Access to All Apps
- AI, Upsell, Email, SMS, Popups, Rewards
50 Active Campaigns
Email & Chat Support

10-day free trial

Sandbox (Test One)

Free

ONLY for Test, Trial & Sandbox Stores
Limited Access to Apps
- AI, Email, SMS, Popups, Upsell, more
2 Active Campaigns
Email & Chat Support

Basic (All-in-One)

$9 / month

Up to 50 active profiles, upgrade as you grow

Only for Basic, Advance & Plus Stores
Access to All Apps
- AI, Upsell, Email, SMS, Popups, Rewards
50 Active Campaigns
Email & Chat Support

10-day free trial

Custom (Build One)

$9 / month

Based on feature usage, upgrade as you grow

Only for Basic, Advance & Plus Stores
Access to All Apps
- AI, Upsell, Email, SMS, Popups, Rewards
50 Active Campaigns
Email & Chat Support

10-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (2,489)

Overall rating

4.9

Counts per rating level

98% of ratings are 5 stars
2.4K
1% of ratings are 4 stars
30
0% of ratings are 3 stars
5
0% of ratings are 2 stars
2
1% of ratings are 1 stars
22

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants appreciate this app for its user-friendly interface, effective marketing features, and seamless Shopify integration. They highlight its ability to recover abandoned carts and upsell products, increasing sales and customer engagement. The app is also praised for its affordability and value, especially for beginners. Support is noted as responsive and helpful in guiding merchants through setup. The app's multi-language support and international usability are also positively mentioned.

May 10, 2024

Stay away from this app at all costs! They're incredibly untrustworthy and manipulative. Without any warning, they suddenly changed their pricing structure for us due to our high usage. Originally, pricing was based on the number of users, but now they've switched the pricing to email basis, which means they can charge us exorbitant amounts without rhyme or reason. They went from a $160 per month to an outrageous $5000 per month. It's beyond ridiculous—it feels like they're playing games with us, knowing that once we're dependent on their app, they can hike up the prices. What's even more concerning is that they seem to treat each store differently (After seeing their performance), with no transparency or fairness. Save yourself the headache and avoid this app like the plague. You'll thank yourself later for not falling into their trap.

Sowears

United States

Almost 2 years using the app

ONE replied May 22, 2024

Thank you for sharing your concerns. We understand your frustration and would like to provide some clarity on the situation.

Over a year ago, we negotiated a custom plan with your team for $160 per month, which included 45,000 subscribers and unlimited email sends after a substantial 75% discount. Recently, under new Sowears marketing leadership, your account experienced significant changes:

1) Subscriber Increase: Your subscriber count surged from 45,000 to over 200,000 within a few days.

2) Email Volume: You sent 10,000,000 emails over a 30-day period, which averages about 7 emails per day per subscriber based on 45,000 subscriber limit, far exceeding the typical usage pattern.

Our automated system flagged and paused your account due to these substantial increases from Sowears 45,000 subscriber limit. This was not a sudden or arbitrary decision but a necessary step to prevent potential spam issues and maintain the integrity of our platform.

Given the new usage levels, we proposed a new pricing plan of $5,000 per month, reflecting the significant increase in both subscriber count and email volume. For context, here are the costs on similar platforms:

Klaviyo: $7,800 per month
Sendlane: $5,500 per month
Yotpo: $5,500 per month

Our pricing remains competitive and is in line with industry standards for the level of service and volume you are now utilizing.

We strive to treat all our customers fairly and transparently. If you have any further questions or wish to discuss your plan in more detail, please feel free to reach out to our support team. We value your business and are here to help you find the best solution for your needs.

Thank you for your understanding.