Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its contribution to business growth, user-friendly design, and cost-effectiveness. Key features such as the subscription widget and multiple frequency options are praised for their adaptability and ease of use. The app's smooth integration with Shopify and exceptional customer service, especially from team member Adriana, are frequently mentioned. The support team is recognized for their swift problem-solving and personalized help, including custom 'how-to' videos. It's recommended for businesses aiming to introduce subscriptions or subscription box services.

March 7, 2023

Thank you to Adriana! She was really great with all her answers to my questions. I got all my points sorted out by her.

Esme+Sita
Canada
2 days using the app
Ongoing Subscriptions replied March 7, 2023

Thanks so much for the kind words Shairose! We are working hard at Ongoing to build the best Shopify Subscriptions app. We are thrilled you had an awesome experience with our super fast customer service. Feel free to get in touch if you need anything at all! :)

November 13, 2021

Super helpful! Gave me great ideas to grow my business. Shared many different ways to connect with buyers. Loved the experiencee.

T. Louise Soaps
United States
2 days using the app
September 1, 2022

Top notch service from Adriana. She helped me get my Shopify subscriptions set it during our initial intake call, and then responded and fixed some updates I had within the same day!! This husband and wife duo is fantastic- they are professional, hard working, and very responsive. I cannot recommend this company enough! 5 Stars!

julelipgloss
United States
1 day using the app
Ongoing Subscriptions replied September 1, 2022

Thanks so much for the kind words! Here at Ongoing, we are working hard on building the best Shopify Subscriptions app & are thrilled you had an awesome onboarding with super fast customer service. Feel free to get in touch if you need anything at all! :)

May 17, 2022

Absolutely love this app! I have been wanting to try subscriptions on my website for a while but was always putting it off as I could not allocate enough time to get my head around (I'm not a computer whizz). Luckily I took the leap and WOW, completely blown away with how easy it's been and how I was given an easy guide to make it happen. Adriana was always there to help if I had a question and I could not be more happier!

Wonderful Waxes Ltd
United Kingdom
About 24 hours using the app
Ongoing Subscriptions replied May 17, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

February 22, 2022

I purchased this app and figured i would try and set it up in the evening after i was done work in my studio. Well the owner called me and walked me through complete set up and in 20 minutes i was up and running. I already got 4 subscribers enrolled and it was easy. I LOVE how i can see exactly who joined which product so easy and now everything is all in one place! THANKS SO MUCH

The Spotted Owl
Canada
About 23 hours using the app
Ongoing Subscriptions replied February 22, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

February 17, 2022

Adriana was extremely knowledgable and helpful. She was with us every step of the way. The Ongoing Subscription app works fantastic and I would highly recommend it for anyone trying to increase their website sales .

The Pure Pour
United States
About 21 hours using the app
Ongoing Subscriptions replied February 17, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

February 4, 2022

Amazing customer service. Adriana from Ongoing made sure my subscription setup went smoothly. Hands down this was one of the best experiences I've ever had. I'm truly excited to see how my business will benefit from adding a subscribe and save service. Thanks again‼

La Bella Skincare Made Easy
United States
About 6 hours using the app
Ongoing Subscriptions replied February 5, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

Edited January 2, 2022

Love this app.The functionality is superb. The customer service is great as well. I highly recommend Ongoing.

butterbykeba.com
United States
About 5 hours using the app
Ongoing Subscriptions replied January 2, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

March 5, 2022

Usually, I like to wait at least 30 days before reviewing an app, but it would be an injustice to not share my wonderful experience now rather than later. I installed this app today, Saturday, Mar. 05, 2022. I had an issue with how my product description relocated and changed. I sent the developer an email explaining my issue. I really wasn’t expecting to hear from anyone on a Saturday evening. So, understandably when I got a call to assist me I was blown out of the water. My issue was resolved and Im loving the layout and function of this app. Thank you so much Adriana yo your prompt attention to my email.

Honest Growth, LLC
United States
About 5 hours using the app
June 3, 2022

I have always wanted to do a subscription box but I kept putting it off because every app I have come across was not user friendly. I came across Ongoing and Adriana reached out over the phone. I told her exactly what I wanted, gave her access to my Shopify account and she set everything up for me! All I have to do is activate it when I am ready. She took the stress right off my plate and made it happen for me. I highly recommend Ongoing for any small business looking to expand into subscriptions. I had a wonderful experience with Adriana, she really cares about her clients and wants you to succeed! She was able to answer all of my questions and offer advice on billing dates/fulfillment.
Highly recommend! I definitely feel comfortable using this app.

Mystic Moonz
United States
About 3 hours using the app
Ongoing Subscriptions replied June 3, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found the Ongoing Shopify subscriptions app easy to use. Feel free to get in touch if you need anything at all! :)