Reviews (130)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting recurring revenue through customizable subscription services, such as monthly refills and seasonal boxes. The subscription widget is praised for its visual appeal and effectiveness. The app is easy to set up and integrates smoothly with Shopify themes. Customer support is particularly noted for its responsiveness and helpfulness, providing personalized assistance and proactive solutions.

October 22, 2021

Unbelievable support, great service. looking forward to keeping on using this app and obtaining a positive impact on our business.

TechClass
Finland
4 days using the app
February 6, 2022

I absolutely love this app so far! Adriana had amazing customer service. Everything that I needed help with, she helped me execute it. She took her time and went over everything slowly to make sure that I understood everything. Truly thankful for her help! :)

LiveLoveJuice
United States
3 days using the app
OngoingAI replied February 7, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

February 17, 2022

Toothandtailz.com - "Wagging our tails"...super easy install and set-up took less than 20 minutes. Great customer support and very quick response time. We will need to see how this plays out as we add more products and variants but so far so good!

Tooth and Tailz
United States
3 days using the app
OngoingAI replied February 17, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

March 7, 2023

Thank you to Adriana! She was really great with all her answers to my questions. I got all my points sorted out by her.

Esme+Sita
Canada
2 days using the app
OngoingAI replied March 7, 2023

Thanks so much for the kind words Shairose! We are working hard at Ongoing to build the best Shopify Subscriptions app. We are thrilled you had an awesome experience with our super fast customer service. Feel free to get in touch if you need anything at all! :)

November 13, 2021

Super helpful! Gave me great ideas to grow my business. Shared many different ways to connect with buyers. Loved the experiencee.

T. Louise Soaps
United States
2 days using the app
June 15, 2023

I had the best support from Adriana. She helped me set up & figure out some glitches due to a Shopify theme issue & even created a personalised, guided 'how to' video on Loom for me straightaway. All my queries were answered & issues fixed during our conversation. Honestly genuine & caring developers.

FurBabies™ Botanicals
United Kingdom
1 day using the app
OngoingAI replied June 15, 2023

Hi Poonum! Thanks so much for the kind words! We are working hard at Ongoing to build the best Shopify Subscriptions app. We are thrilled you had an awesome experience with our super fast customer service and that you find our app easy to use. We're excited for your subscription journey! Feel free to get in touch if you need anything at all! ☺️🎉

September 1, 2022

Top notch service from Adriana. She helped me get my Shopify subscriptions set it during our initial intake call, and then responded and fixed some updates I had within the same day!! This husband and wife duo is fantastic- they are professional, hard working, and very responsive. I cannot recommend this company enough! 5 Stars!

julelipgloss
United States
1 day using the app
OngoingAI replied September 1, 2022

Thanks so much for the kind words! Here at Ongoing, we are working hard on building the best Shopify Subscriptions app & are thrilled you had an awesome onboarding with super fast customer service. Feel free to get in touch if you need anything at all! :)

May 17, 2022

Absolutely love this app! I have been wanting to try subscriptions on my website for a while but was always putting it off as I could not allocate enough time to get my head around (I'm not a computer whizz). Luckily I took the leap and WOW, completely blown away with how easy it's been and how I was given an easy guide to make it happen. Adriana was always there to help if I had a question and I could not be more happier!

Wonderful Waxes Ltd
United Kingdom
About 24 hours using the app
OngoingAI replied May 17, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

February 17, 2022

Adriana was extremely knowledgable and helpful. She was with us every step of the way. The Ongoing Subscription app works fantastic and I would highly recommend it for anyone trying to increase their website sales .

The Pure Pour
United States
About 21 hours using the app
OngoingAI replied February 17, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

February 4, 2022

Amazing customer service. Adriana from Ongoing made sure my subscription setup went smoothly. Hands down this was one of the best experiences I've ever had. I'm truly excited to see how my business will benefit from adding a subscribe and save service. Thanks again‼

La Bella Skincare Made Easy
United States
About 6 hours using the app
OngoingAI replied February 5, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)