Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, flexibility, and reliable recurring revenue generation, making it ideal for subscription box services. They value its seamless Shopify integration, appealing subscription widget, and varied subscription frequency options. The customer service is highly regarded, offering proactive, personalized support. Its affordability makes it a favored choice for small businesses.

January 27, 2022

Amazing customer service! I was on the phone for 30 mins and they helped me set up my subscription app, link the free shipping successfully, and answered all of my questions. I wish I could give them 10 stars!

Amy Grace Monograms
United States
15 days using the app
Ongoing Subscriptions replied January 27, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

January 20, 2022

I got quick helpful assistance from their team within moments of getting the app started! Thank you again!

We Are Jersey
United States
13 days using the app
Ongoing Subscriptions replied January 20, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

July 6, 2021

Initially I had problems setting up variants with the appropriate subscription. Adriana was extremely patient and helpful. Their tenacity in getting to the root of the problem and fixing it is very impressive. Thank you so much. Looking forward for our customers to use this very useful feature.

AnnaPaigeNZ
New Zealand
12 days using the app
Ongoing Subscriptions replied July 9, 2021

Thanks so much Anna! Super happy we could help you out with this. And thanks so much for the compliment! Glad you enjoy using Repeat Kit subscriptions. Feel free to email us anytime if you need anything, we would be happy to help you out! :)

Edited July 28, 2021

I thoroughly enjoyed using this app. Once you watch the get started video it is very easy to understand. The support intercom is also very well set up. Adriana responded quickly and was eager to help.

ZOE'S EMPIRE
United States
9 days using the app
Ongoing Subscriptions replied July 29, 2021

Thank you so much for the kind words! That's great to hear you found our customer service fast and helpful. We are so happy that you are enjoying our Shopify subscriptions app. Feel free to get in touch if you need anything at all!

November 30, 2021

Adriana is super helpful and a great communicator, she helped me set up my subscriptions in a few easy steps!

taosbee
United States
9 days using the app
Ongoing Subscriptions replied December 4, 2021

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

December 28, 2021

The on boarding was so incredibly helpful! I needed more options in my subscriptions service for my website and Ongoing not only said it was possible, but did it for me! As a small business owner this kind of service is above and beyond. I am thilled to partner with Ongoing.

myBase Products
United States
8 days using the app
Ongoing Subscriptions replied December 29, 2021

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

January 20, 2022

Recently added this app, the integration process was seamless and the customer service excellent. Highly recommend.

Robin N Wright Creations
Canada
8 days using the app
Ongoing Subscriptions replied January 20, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

October 22, 2021

Unbelievable support, great service. looking forward to keeping on using this app and obtaining a positive impact on our business.

TechClass
Finland
4 days using the app
February 6, 2022

I absolutely love this app so far! Adriana had amazing customer service. Everything that I needed help with, she helped me execute it. She took her time and went over everything slowly to make sure that I understood everything. Truly thankful for her help! :)

LiveLoveJuice
United States
3 days using the app
Ongoing Subscriptions replied February 7, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

February 17, 2022

Toothandtailz.com - "Wagging our tails"...super easy install and set-up took less than 20 minutes. Great customer support and very quick response time. We will need to see how this plays out as we add more products and variants but so far so good!

Tooth and Tailz
United States
3 days using the app
Ongoing Subscriptions replied February 17, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)