Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its contribution to business growth, user-friendly design, and cost-effectiveness. Key features such as the subscription widget and multiple frequency options are praised for their adaptability and ease of use. The app's smooth integration with Shopify and exceptional customer service, especially from team member Adriana, are frequently mentioned. The support team is recognized for their swift problem-solving and personalized help, including custom 'how-to' videos. It's recommended for businesses aiming to introduce subscriptions or subscription box services.

November 19, 2021

IAdriana was very personable & very informative. She walked me through the entire setup process step by step. This app is user friendly and exactly what I needed for my store. So happy with my selection.

BAGZNRAGZ
United States
3 months using the app
Ongoing Subscriptions replied December 4, 2021

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

Edited December 11, 2021

Honestly, being new to Shopify and e-commerce in general, I have to say it feels like I have an all-star team with Adriana & her husband in our corner. Very communicative and went above and beyond for my business! Long last impressing---CHECK! Customer service and user interface of app is top notch and straight forward respectively.

Bales & Ballast
United States
3 months using the app
Ongoing Subscriptions replied December 11, 2021

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

July 14, 2021

The team at Repeat Kit went ABOVE AND BEYOND to ensure my subscriptions were setup properly at girldadtrader.com. Highly recommended!

girldadtrader
United States
2 months using the app
Ongoing Subscriptions replied July 14, 2021

Thanks so much for the kind words! We really appreciate it. Very happy to hear you're enjoying our customer service here at Repeat Kit Subscriptions! It was our pleasure helping you out with your customization request! :)

Edited July 27, 2021

This app is perfect for my needs. The customer support and service is amazing, so friendly, helpful, informative and speedy. I am so pleased with this app I cannot believe it is free. I highly recommend this product. Adriana was so friendly, informative and helpful. You won't be disappointed with this choice. Wishing you all the best guys and thanks for such a great and useful app. I'm really grateful

Poseeable
Ireland
2 months using the app
Ongoing Subscriptions replied July 27, 2021

Thank you so much for the kind words! That's great to hear you found our customer service amazing, We are so happy that you are enjoying our Shopify subscriptions app. Feel free to get in touch if you need anything at all!

July 23, 2021

Adriana was very helpful when I downloaded this app to my Shopify store. She followed up with an email immediately to see if I needed any further help and also provided instruction for what I assume are commonly asked questions. She responded very promptly and dealt with my request very fast. I would absolutely recommend. Thank you both.

FEMPOWEREDACADEMY
United Kingdom
About 2 months using the app
Ongoing Subscriptions replied July 23, 2021

Thanks so much for the kind words! So happy to hear you found our customer service to be helpful and thanks for recommending our Shopify subscriptions app. Feel free to get in touch with us if you need anything at all :)

January 26, 2022

Best customer service ever! And great app for subscription. I have so many questions at first and they help me step by step.

Krels Creations
Canada
About 2 months using the app
Ongoing Subscriptions replied January 27, 2022

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)

October 20, 2021

Outgoing Subscriptions' customer service is THE VERY BEST. They go above and beyond to help their customers and to ensure your store is successful. Hands down, they are the best subscription app!

Luvjoi.co
United States
About 2 months using the app
Ongoing Subscriptions replied December 4, 2021

Wow, thanks so much for the glowing review!! Glad to hear our customer support was helpful and responsive, and very happy you were able to set up your subscription box using Ongoing. Feel free to get in touch if you need anything at all! :)

August 18, 2021

The support for this app is great. They are very responsive and prompt, and really open to suggestions to the app. App itself is also easy to use. Overall, a great experience.

LENE Bird's Nest
Singapore
About 2 months using the app
Ongoing Subscriptions replied August 18, 2021

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our subscription app easy to use. Feel free to get in touch if you need anything at all :)

October 2, 2021

I am using the Ongoing Subscriptions app for a private facebook group with a monthly fee. The app was easy to setup, easy to navigate and the tech support I needed was was fast and super helpful. I would highly recommend!

amandamade
United States
About 2 months using the app
Ongoing Subscriptions replied December 4, 2021

Thanks so much for the kind words! I'm delighted to hear our Shopify subscriptions app is easy to use. It was my pleasure assisting you! Feel free to get in touch if you need anything at all, and we would be happy to help! :)

October 25, 2021

I was looking for a subscription app and am glad that I found an Ongoing Subscription!! There were two times that I needed help after installing this app. Adriana helped so quickly *(in my case it was less than 15 minutes) and it was just awesome. I truly appreciate her quick response and she even fixed the issue immediately. Anyone is still reading reviews then I would say go ahead and add this app. You will be in safe hands :)

TurmericZone
United States
About 2 months using the app
Ongoing Subscriptions replied December 4, 2021

Thanks so much for the kind words! Glad to hear our customer support was helpful and responsive, and very happy you found our Ongoing Shopify subscription app easy to use. Feel free to get in touch if you need anything at all! :)