Reviews (179)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its automation features that save time by allowing easy scheduling and posting across multiple platforms like Facebook, Instagram, and Twitter directly from Shopify. They find the interface user-friendly and the setup straightforward, making it suitable for those with limited social media management skills. The app is also noted for its effective customer support, with specific praise for representatives like Artin and Anastasia. It is considered cost-effective, particularly beneficial for small businesses and startups, with merchants reporting increased social media engagement and sales. Continuous updates and new features show responsiveness to user feedback, with key features like autopilot mode, easy Shopify integration, and the ability to manage multiple stores enhancing its value for business marketing efforts.
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***BEWARE OF THIS APP*** | ***LOOK ELSEWHERE***
UPDATE: Customer support responded back and told me the issue was fixed on Friday and everything should be ok, i was told that they fixed the issue of posts duplicating. Huh?? That is not even the issue we were having as you can see in my original review. Nothing even close to that. They have absolutely no clue here. you are taking a huge risk by giving them money. we paid for a year in advance and not we have to fight with them to get our refund when we barely got to use the features that sold us on the app. not sure if these reviews are real or fake but BEWARE. My advice would be to look elsewhere for your social media posting.
I have no idea why there are good reviews for this. this app does not work at all. It started good but then all of a sudden it started wanting to post all my facebook posts at 11:30pm at night when no one is on facebook. Even facebook says our best time is about 6pm roughly. So they started to work on fixing it which has taken several days now and promised a fix by today. Well it not did not get fixed but all of my post templates stopped showing up properly and the way I had them set up was completely changed into something I did not want with no way of changing it back. I am on the edge of removing this app. I paid for a year in advance for a garbage app that does not work. I would have cancelled before the free trial ended but they assured me during that period that this issue would be resolved. Like a dummy I waited it out and got billed for the year and missed my window to cancel. The app only worked properly for a few days but then the features that sold me on using the app stopped working properly and now literally nothing works at all. Trust all the bad reviews over the good ones. my experience is on par with some of those reviews.
Awesome auto-post app. Have been using it for a couple days and can see how this is going to be a real time saver. I gave a 4 as really disappointed that there is really no help file/instructions other than the short vid. Nothing about how to use or possibly adjust the autopilot campaigns of Spy. It would be more complete if there was a little more.
Dear customer, thanks for taking the time to share your feedback with the world. It's a fair point regarding tutorials. We are working on it right now. Hopefully, when we release it our app will become a 5-start app for you ;)
Easy to work around. No need of special training on this app. Integrates will mostly all social media platforms
Really good for auto posting products. However, would have liked to do the same with blog posts. Also, would have preferred a few more social networks than the 4 offered.
This app is useless do not bother. It is more stress than it is worth. I connected a user Facebook account. Then I attempted to link the Instagram account connected to the Facebook account, but the app just bugged out and did not even link to a page to connect. So I attempted to delete the linked Facebook account but it just stayed connected after refreshing the page. Then I attempted to delete the app and try again with a new Onollo account, but it just logged me into the old one even after deactivating it.
Dear customer, thanks for letting us know about the issue. Unfortunately, Facebook caches the login info and sometimes skips the phases. Would you be willing to jump on a call with me and diagnose the issue?
Onollo has a lot of value to offer once everything is connected. Really sorry for you experiencing such issues with our app.
*UPDATE* After several emails from the developer on the issues I was having, they are now fixing and tweeking things. They are very attentive to requests and concerns. I'm impressed with the diligence to make things work for us shop owners. Upgraded stars on customer support!
This app gives me a headache. I can't get it to work correctly. Not that there are easy steps. Won't save inactive autoposts, no short links, which is a huge disappointment. Shows preview in HTML so many glitches and no online support chat. Have to send an email and wait. This is not for me.
Update: the issue was fixed. No there's no HTML/JSON in descriptions.
It happened because you were our first client who had that in the Shopify descriptions. Now we escaping it.
Your request regarding Short-links was prioritized. Now we are working on it.
Dear customer, very sorry for the experience you had with Onollo. We detected issues with our AWS Server. We are fixing it right now. Again, sorry for this issue, we still have work to do. We saw your feedback as well.
I changed to this app as it covers instagram as well as facebook & twitter. It would be nice if it also covered pinterest & snapchat too, but so far I am very happy with it. Scheduling ads is the way to go so I love the autopilot feature!
Dear customer, thank you for taking the time to share your review of Onollo.
We are currently in an app review for Pinterest, since June. They are very slow :( Snapchat is an interesting idea. My team and I going to review and see what we can do in that end. I love it. Any other ideas or suggestion on how can we make Onollo better for you? :)
There are no multiple templates to choose from. You need to create manually. The degree of automation is not high. The published content is not in a slideshow mode for carousel display. It is in urgent need of improvement and will meet the requirements in the future.
Dear customer, thanks for taking the time to share your feedback with us. You shared some nice ideas for Onollo development. I'll make sure we prioritize these features for our next releases. If you have any other ideas on how can we make Onollo better for you please send them directly to me at ab@onollo.com. Thanks again - Artin
I hate when app developer lie about pricing just to get you to install and once install the price is completely different than what is listed on the app store. Their starter plan is 3X more monthly when you install the app which is not a problem but why lie upfront and make people install the app for a price and change the price once the app is install.
Dear customer,
Huge apologies from our side. We recently updated prices on our website, but haven't updated them here on the Shopify App Store.
As a token of apology, I would grant you a permanent old price. I assure you, there there were not any bad faith intentions from our side. Just a coordination flaw.
Now all pricing is the same.
Have a good day!