Onollo: Social Media Marketing , 177 reviews

***BEWARE OF THIS APP*** | ***LOOK ELSEWHERE***

UPDATE: Customer support responded back and told me the issue was fixed on Friday and everything should be ok, i was told that they fixed the issue of posts duplicating. Huh?? That is not even the issue we were having as you can see in my original review. Nothing even close to that. They have absolutely no clue here. you are taking a huge risk by giving them money. we paid for a year in advance and not we have to fight with them to get our refund when we barely got to use the features that sold us on the app. not sure if these reviews are real or fake but BEWARE. My advice would be to look elsewhere for your social media posting.

I have no idea why there are good reviews for this. this app does not work at all. It started good but then all of a sudden it started wanting to post all my facebook posts at 11:30pm at night when no one is on facebook. Even facebook says our best time is about 6pm roughly. So they started to work on fixing it which has taken several days now and promised a fix by today. Well it not did not get fixed but all of my post templates stopped showing up properly and the way I had them set up was completely changed into something I did not want with no way of changing it back. I am on the edge of removing this app. I paid for a year in advance for a garbage app that does not work. I would have cancelled before the free trial ended but they assured me during that period that this issue would be resolved. Like a dummy I waited it out and got billed for the year and missed my window to cancel. The app only worked properly for a few days but then the features that sold me on using the app stopped working properly and now literally nothing works at all. Trust all the bad reviews over the good ones. my experience is on par with some of those reviews.

Yearly paid customer, keep contacting support no reply. Disappointed.

Updates: They contacted me and said they never received my message ( total 3 times) through Shopify. Surely unbelievable. Still getting posting error message " Product duplication protection. New products expected for the associated autopilot." I hope they will fix it ASAP. 2nd year using this app, just paid a year's fee ahead. Not happy with their service right now.
And on their app webpage, there is no contact information at all. The only way to contact them is through Shopify "Contact Support" on the app drop down menu.

I hate when app developer lie about pricing just to get you to install and once install the price is completely different than what is listed on the app store. Their starter plan is 3X more monthly when you install the app which is not a problem but why lie upfront and make people install the app for a price and change the price once the app is install.

Rubbish. Keeps crashing
Rubbish. Keeps crashing
Rubbish. Keeps crashing
Rubbish. Keeps crashing
Rubbish. Keeps crashing

Seemed good in the beginning, but then the rot started. Keeps posting out-of-stock products despite me having selected 'in stock' items only; reached out to support but all I get is 'I'll let the engineers know' and nothing is ever actually fixed. Now, the final straw is, all my Facebook campaigns have vanished. It may be free, but it's costing me more in time to try and sort out these frustrating issues. Really does not live up to the hype. If you want to be a developer's guinea pig, then go ahead, but if you want something reliable, then I'd look elsewhere - which is what I am doing.

This app is useless do not bother. It is more stress than it is worth. I connected a user Facebook account. Then I attempted to link the Instagram account connected to the Facebook account, but the app just bugged out and did not even link to a page to connect. So I attempted to delete the linked Facebook account but it just stayed connected after refreshing the page. Then I attempted to delete the app and try again with a new Onollo account, but it just logged me into the old one even after deactivating it.