Reviews (14)
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I wrote to them about how can I downgrade/change my subscription and instead of being contacted about it, they just booked the full amount, I contacted someone on the chat again and I was being told the billing team will look into it.
Sorry but this is not the way you treat somebody who is paying you yearly for the last 4 years your most expensive subscription plan !
Stop lying please ! You have not sent me any email !
And now instead of contacting me and resolving this, you SUSPENDED my optinmonster account. I want acces to my account in order to export my email lists I payed for ! So instead of lying here you better contact me and solve this !
And also have a look into my billing, last year (my 3rd with you on the growth plan) I payed the discounted amount of 588 $, so "discounts are only applicable to your first term of a subscription" is also a lie.
Hi Delia,
I'm Danielle, Accounts and Billing Manager here at OptinMonster. I think there has been a misunderstanding here, so I've just reached out to you in regards to the most recent ticket you submitted to our support team this morning so that we can get things straightened out for you.
Please ensure support@optinmonster.com is added to the allow-list in your email provider's settings, so that you can ensure you receive my reply there.
Talk soon,
Danielle
Accounts and Billing Manager, OptinMonster
We've found that OptinMonster is good for custom banners, and very easy to use for both technical and non-technical employees.
Thank you for sharing these kind words! We’re so glad you’re enjoying OptinMonster and finding it so easy to use 🙂.
We’re grateful to have the opportunity to grow with you and look forward to continuing to help you in every way we can!
My request was handled in a speedy manner. The item I was inquiring about is not presently a feature of Optin Monster, so the agent has added it to their new feature requests. Good to know!
Thank you so much for your thoughtful, 5-star review! We’re thrilled to hear that your request was handled swiftly and efficiently. Customer feedback like yours is invaluable to us, and we’re glad to know that our support team has added your feature request to our list. Thank you for helping us improve Optin Monster!
Love this little app. Customer support is great too. I think it also has some other great features besides exit intent. Thank you!
We have used this app to collect e-mails and boost sales in exchange for said e-mails! It's been a great process and very simple. Thank you!!
I really appreciate the review and vote of confidence for the team - thank you!!!
- Thomas
Warning to others. It is easy to make a pop up however there is no support if you can't link it to your mailchimp or Klaviyo. There is a link to open a support ticket however when you want to click send it does not send. When they claim they have human support mon-Fri 9am to 5pm that is not true. There is no chat - they make it look like a chat box however it is not.
Hello!
I'm so very sorry for the frustration you've experienced, that certainly is not our goal!
OptinMonster does integrate with Mailchimp and Klaviyo, we have guides for those here:
https://optinmonster.com/docs/connect-optinmonster-mailchimp/
https://optinmonster.com/docs/connect-optinmonster-with-klaviyo/
You can submit a support ticket anytime through your account here: https://app.optinmonster.com/account/support/
Depending on your subscription plan we do have Live Chat support available Monday-Friday as agents are available. You can open a Live Chat ticket when logged into your OptinMonster account.
Or reach out through our contact page submit our standard contact form by selecting the "Share Your Question" button: https://optinmonster.com/contact-us/
We'd love to assist with any issues!
I use this app to create email list popups, notifications, and slide-ins for related products. I find it easy to use and the app was easy to install too.
Thanks so much for the kind review! :-)
- Thomas
Optinmonster has been the game changer we seek every year. The targeted discounts work so well for us. We use it to target abandoned product pages and carts with discounts and embed their forms for freebies, email signups, and more. The customizability and Klaviyo integration are super easy to use. We consider this a "must-have" in our marketing toolbox. Plus, the support team is great to work with and responds quickly.
Thanks for sharing your experience, Carex! We're honored to be part of your "must-have" marketing toolbox and on behalf of OptinMonster, we’d just like to say you're pretty great too - https://media.giphy.com/media/Y1M2JOQ7W79q5YhTp5/giphy.gif
We’re grateful to have the opportunity to grow with you and look forward to continuing to help you in every way we can!
🙂
OptinMonster is the No1 tool that I use to increase my email list & webinar attendees, which leads to thousands of dollars for me each month!
With their easy to use templates, analytics and support, it is a must have app for any online business.
And we plan to stay the #1 tool to grow your email list and boost sales. Thanks for being a customer!
- Thomas
The application does not work.
Customer service can't find a solution. I want to get a refund because it doesn't work but they refuse because the 15 days have passed. But paying for something that doesn't work must be refunded.
