Reviews (15)
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Warning to others. It is easy to make a pop up however there is no support if you can't link it to your mailchimp or Klaviyo. There is a link to open a support ticket however when you want to click send it does not send. When they claim they have human support mon-Fri 9am to 5pm that is not true. There is no chat - they make it look like a chat box however it is not.
Hello!
I'm so very sorry for the frustration you've experienced, that certainly is not our goal!
OptinMonster does integrate with Mailchimp and Klaviyo, we have guides for those here:
https://optinmonster.com/docs/connect-optinmonster-mailchimp/
https://optinmonster.com/docs/connect-optinmonster-with-klaviyo/
You can submit a support ticket anytime through your account here: https://app.optinmonster.com/account/support/
Depending on your subscription plan we do have Live Chat support available Monday-Friday as agents are available. You can open a Live Chat ticket when logged into your OptinMonster account.
Or reach out through our contact page submit our standard contact form by selecting the "Share Your Question" button: https://optinmonster.com/contact-us/
We'd love to assist with any issues!
My request was handled in a speedy manner. The item I was inquiring about is not presently a feature of Optin Monster, so the agent has added it to their new feature requests. Good to know!
Thank you so much for your thoughtful, 5-star review! We’re thrilled to hear that your request was handled swiftly and efficiently. Customer feedback like yours is invaluable to us, and we’re glad to know that our support team has added your feature request to our list. Thank you for helping us improve Optin Monster!
2 things:
(1) Prior to switching over to this we used Klaviyo popup. It’s a bunch of clutter and too complicated to make it properly fit our website on desktop and mobile. Far too complicated and our conversion rate was very close to zero %.
(2) switched over to this service and the interface is much easier to use and we’re seeing 1% conversion to sign ups now and it easily converts to Klaviyo. Also the price is very reasonable (pro tip, reach out to them and ask if they can send you the link to monthly pricing).
(3) after signing up, I’d say it’s probably one of the most thorough customer service teams I’ve ever encountered. I received multiple follow ups on the issue I had reached out to them about and they continued to follow up with me (I got distracted) and communicated what they would do to help me resolve the situation had I not gotten back to them. I actually received a follow up from someone on the team, asking me to get back to someone else on the team that had asked me a question about something that would help me. Typically when you reach out to customer service they are interrupt-driven and this wasn’t the case. I was pleasantly surprised.
5 stars.
Thank you for sharing your experience with us! We are delighted to hear that you found our service easy to use and effective in increasing your sign-up conversions. We understand how important it is to have a user-friendly interface that can seamlessly integrate with other tools, like Klaviyo, and we're glad that we were able to meet your expectations.
We also appreciate your feedback on our customer service team. Our team is committed to providing thorough and attentive support to our users, and we're happy to hear that we were able to resolve your issue in a timely and effective manner. We strive to create a positive experience for all of our users, and your feedback motivates us to continue improving our service.
Thank you for choosing our service, and please don't hesitate to reach out to us if you need further assistance or have any feedback to share. We're always here to help!
We've found that OptinMonster is good for custom banners, and very easy to use for both technical and non-technical employees.
Thank you for sharing these kind words! We’re so glad you’re enjoying OptinMonster and finding it so easy to use 🙂.
We’re grateful to have the opportunity to grow with you and look forward to continuing to help you in every way we can!
Love this little app. Customer support is great too. I think it also has some other great features besides exit intent. Thank you!
We have used this app to collect e-mails and boost sales in exchange for said e-mails! It's been a great process and very simple. Thank you!!
I really appreciate the review and vote of confidence for the team - thank you!!!
- Thomas
I use this app to create email list popups, notifications, and slide-ins for related products. I find it easy to use and the app was easy to install too.
Thanks so much for the kind review! :-)
- Thomas
The application does not work.
Customer service can't find a solution. I want to get a refund because it doesn't work but they refuse because the 15 days have passed. But paying for something that doesn't work must be refunded.
Optinmonster has been the game changer we seek every year. The targeted discounts work so well for us. We use it to target abandoned product pages and carts with discounts and embed their forms for freebies, email signups, and more. The customizability and Klaviyo integration are super easy to use. We consider this a "must-have" in our marketing toolbox. Plus, the support team is great to work with and responds quickly.
Thanks for sharing your experience, Carex! We're honored to be part of your "must-have" marketing toolbox and on behalf of OptinMonster, we’d just like to say you're pretty great too - https://media.giphy.com/media/Y1M2JOQ7W79q5YhTp5/giphy.gif
We’re grateful to have the opportunity to grow with you and look forward to continuing to help you in every way we can!
🙂
This app is incredible! I have used it to make popups and floating bars which has helped me to get new leads and increase conversions. It is well designed and simple to use. I synced it to my Mailchimp account so all my leads flow into my email campaigns.
If you are paying for traffic to come to your website this app is a must-have. If you don't have a technology like this in place you are leaving money on the table. It has easily paid for itself just from the popup I use to distribute my coupons. Not to mention the sales I will make later on from the leads I have captured. 5 stars!!!
