Reviews (23)

Overall rating
3.4
Counts per rating level
  • 61% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 35% of ratings are 1 stars
January 19, 2018

This is a great app. Makes syncing your Optin Monster account extremely simple. Very customizable pop-ups that sync seamlessly with your e-mail provider. We currently use Mailchimp for our emaul marketing and have used Klaviyo in the past and they both synced perfectly with OptinMonster. Thank you!

Electricbicycleusa
United States
About 1 year using the app
Edited February 10, 2023

I wrote to them about how can I downgrade/change my subscription and instead of being contacted about it, they just booked the full amount, I contacted someone on the chat again and I was being told the billing team will look into it.
Sorry but this is not the way you treat somebody who is paying you yearly for the last 4 years your most expensive subscription plan !
Stop lying please ! You have ...

Delumani
Germany
Almost 3 years using the app
OptinMonster replied February 9, 2023

Hi Delia,

I'm Danielle, Accounts and Billing Manager here at OptinMonster. I think there has been a misunderstanding here, so I've just reached out to you in regards to the ...

July 21, 2022

Optinmonster has been the game changer we seek every year. The targeted discounts work so well for us. We use it to target abandoned product pages and carts with discounts and embed their forms for freebies, email signups, and more. The customizability and Klaviyo integration are super easy to use. We consider this a "must-have" in our marketing toolbox. Plus, the support team is great to work ...

Carex
United States
7 months using the app
OptinMonster replied August 11, 2022

Thanks for sharing your experience, Carex! We're honored to be part of your "must-have" marketing toolbox and on behalf of OptinMonster, we’d just like to say you're pretty ...

May 11, 2023

2 things:

(1) Prior to switching over to this we used Klaviyo popup. It’s a bunch of clutter and too complicated to make it properly fit our website on desktop and mobile. Far too complicated and our conversion rate was very close to zero %.

(2) switched over to this service and the interface is much easier to use and we’re seeing 1% conversion to sign ups now and it easily converts to Klaviyo. ...

TFIOM®
United States
6 months using the app
OptinMonster replied May 11, 2023

Thank you for sharing your experience with us! We are delighted to hear that you found our service easy to use and effective in increasing your sign-up conversions. We ...

December 20, 2019

Otherwise it's a good app but one notorius thing happened:

I added the app from shopify app store, and it does say 49$/month pricing. I approved and even got an e-mail from shopify about optinmonster saying: You‘ve approved a recurring charge for an app with a 30 day free trial. and it also states Charge amount $49.00 every 30 days.

STILL after 30 days without ANY warning or notification the 30 ...

Ugritone
Finland
Over 1 year using the app
OptinMonster replied January 3, 2020

I apologize for the billing issues that you have had. We are working diligently to get them resolved so that they do not happen again in the future.

Edited March 11, 2019

OptinMonster is the No1 tool that I use to increase my email list & webinar attendees, which leads to thousands of dollars for me each month!

With their easy to use templates, analytics and support, it is a must have app for any online business.

MyExcelOnline
Spain
2 months using the app
OptinMonster replied March 11, 2019

And we plan to stay the #1 tool to grow your email list and boost sales. Thanks for being a customer!
- Thomas

July 5, 2021

The application does not work.
Customer service can't find a solution. I want to get a refund because it doesn't work but they refuse because the 15 days have passed. But paying for something that doesn't work must be refunded.

DearBBall™
France
7 months using the app
Edited October 30, 2020

They were supposed to charged me $340 for the annual plan, and instead they made 2 charges on the account, 1 for $340 and another one for $588...found out about it 3 months later after auditing my transactions. - Update : The founder of the app got in touch with me after the review and apologized for the error. Issue was resolve and since then no issues. I actually really like the ap, has much ...

Boom Boom Gadgets Deutschland
United States
Almost 2 years using the app
OptinMonster replied December 14, 2019

**12-17-2019 Update:** I've found your ticket from over the weekend and updated our reply. You've got a screenshot of the refund, and I've given you a lifetime custom account ...

April 14, 2019

So please take note that the integration automatically signs you up for the $49USD a month plan.

And after many emails with their support about asking to be downgraded, I was told I needed to cancel my account, then start a new account by going to Optinmonster and do the integration from that end, choosing the startup rather than the top plan which is what you will be signed up for you choose ...

We Made It Bitches
Australia
2 months using the app
February 20, 2020

This app is incredible! I have used it to make popups and floating bars which has helped me to get new leads and increase conversions. It is well designed and simple to use. I synced it to my Mailchimp account so all my leads flow into my email campaigns.
If you are paying for traffic to come to your website this app is a must-have. If you don't have a technology like this in place you are ...

S&K Greenhouse
United States
9 days using the app