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Extremely overpriced for features. The support was originally quite good however as soon as I started to ask questions (to assist with understanding their logic) they directed me to docs they had written and then soon ignored me. I sent about 3 more messages in the same chat with zero response. I then opened a new chat in hopes of dealing with someone new. The same person joined and had a fairly rude and passive-aggressive attitude. I came into this app knowing every aspect of data to make this calculator work it wasn't extremely complicated it was just to find the area by inputs of width and height and depending on the output it was a certain price. This price was then discounted by the quantity of the items ordered. Unless you can perfectly understand their docs without a single question i wouldn't waste your time.
Do Not Use !!! ... They are Only Concerned With Money , You Will Be Disappointed ... as the other reviewer stated .. on the outside it gives the impression that it will do what you need it to ....it has deceptive pricing .. you might think Basic will Work for you but once your in the app they want you to pay the $60 or $100 a month option in order for anything to work ... i asked for a refund and was simply told .. Oh Upgrade to the pro or elite plan to get it to work .... STAY AWAY!
We are sorry that the feature you were looking for was not avaliable on the plan you wanted to pay for.
Not all features are avaliable on all plans. The "Pricing Table Formula" feature is avaliable on the Pro plan ($29.99) and up. A full list of plan features is found on the app subscription page. We even include pictures if the description isn't clear enough.
When you asked for a feature that the Basic plan didn't have, we informed you about the plans that did have that feature. We have no problem with refunds, given you ask for it in an appropriate fashion.
Our app is packed with many features, just send us a chat message and we will be happy to help you find the right subscription plan for you.
Prepare to be fleeced!
On the face of it this app looked like it could do what we needed it to do. All I wanted was to calculate square meterage used for a printing application. The app is incredibly difficult to firstly understand, and secondly use but hey don't worry they provide templates for you to use - AT A COST of up to $350 - nice, get the app then pay again to use a template service.
Anyway, I got the calculator sort of working having persevered but clicking add to cart doesn't appear to do anything meaningful, I guess this is a theme issue, no problems they will sort this for a further $250. So in short, subscribe then get fleeced for $600 to get something decent working - not for me you penny pinching bunch of whotsits.
We're truly sorry to hear about your experience. We care about every app install and reached out several times to help before this review. Let me address your concerns below:
- We have 24/7 Live Chat support, online documentation, video training and in app tutorials that literally walk you through the app.
- There are over 20 FREE templates and no obligation to purchase. Templates save you time and reduce your cost of development, particularly if you don't know CSS, JavaScript, or Liquid.
- There are 4 ways to integrate with your stores shopping cart. Two take zero setup. The others have built in configuration for Shopify Free themes.
Your theme uses a custom slide out cart which requires custom configuration. Most apps will not support your slide out cart what-so-ever, we provide the required mechanisms to do so. You can set this up yourself, with your own developer, by asking us for help or by using an add to cart method that does not require setup.
Thanks for trying our app and good luck with your store.
For anyone who'd like to accelerate their success with our app, send us an email or chat (info@strategicedgesystems.com) and mention "PennyPinching". We'll happily give you a $50 discount on any premium theme or $100 off paid services greater than $100.
I couldn't even get the app to function. It installed but none of the features worked or responded to any input of any kind.