Kakaclo ‑Clothing Dropshipping

We’ve been using the Kakaclo app for about two years now, and while they initially did an excellent job with product images and descriptions, things have significantly declined in the last six months.

What Went Wrong?
Inaccurate or Missing Product Descriptions:

Recently, product descriptions often have errors or are incomplete. While this is inconvenient, it’s not the biggest issue.
Unresponsive Customer Support:

Over the past six months, getting support has become nearly impossible. Emails go unanswered, and live chat messages often remain ignored.
On average, I have to send the same email at least three times and contact live chat before I receive any response—if I’m lucky. Some emails remain unanswered, leaving us unable to address customer inquiries, which causes major disruptions.
Severe Shipping Delays:

The biggest issue is the delays. Orders are delayed by up to 4 weeks before they are even handed over to the shipping company. Once shipped, delivery takes another week.
As a result, customers cancel their orders or, worse, leave negative reviews and never shop with us again.
Our Experience:
In the last six months, nearly every order has been delayed, customer complaints have increased, and we’ve received no support from Kakaclo. These issues are not just bad for business—they’re damaging our reputation.

Our Recommendation:
At this point, we cannot recommend Kakaclo. If you want to avoid these or similar issues, it’s better to look elsewhere for a reliable supplier.

Final Note:
We hope Kakaclo takes these issues seriously and makes the necessary improvements to fix their service. Until then, we’ll be searching for a new supplier.

Need a zero star rating! 18 days and counting, customers still have not received their packages! Unacceptable response time to emails or the so called live chat box, which, by the way is never live. According to the website, orders are processed within 3 days, it took almost 3 times that! Not a good look for my business to have people waiting so long to get there package. Need to do better at fufliling your promises. Not sure I can trust this will happen in the future!

I've had a great experience with KakaClo so far. The customer service is very professional and always provides quick responses. The website is easy to navigate, and the product descriptions are clear. I’d love to see more real customer reviews to get a better idea of the fit and quality.