Reviews (394)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that seamlessly integrates with Shopify, streamlining inventory management and order processing. It is noted for its customization services, backed by a professional design team, which allows for unique product offerings. The app's global drop-shipping capabilities are highlighted as key to facilitating international business expansion. Merchants also value the responsive after-sales service and the cost-effective partnerships with quality suppliers. The setup process is quick and efficient, helping merchants quickly start dropshipping and utilize the app's features to enhance operational efficiency and scale their businesses.

November 27, 2023

We focus on custom products. We have made clothes here that align with our requirements at a reasonable cost. The customer service is quick to respond and detailed and meticulous in their day-to-day.

Chicable
United States
8 months using the app
KakaClo Technology Co., Ltd. replied January 10, 2024

We're glad to hear that we've been able to meet your custom product needs at a reasonable cost. Our customer service team strives to provide quick, detailed, and meticulous support. Thank you for your positive feedback and for choosing us for your clothing requirements!

December 16, 2023

Suppliers are great, and product quality is good too. be satisfied while contacting them

Spoivon
Canada
5 months using the app
KakaClo Technology Co., Ltd. replied January 17, 2024

We're glad to hear that you're satisfied with our suppliers and the quality of our products. We strive to maintain excellent supplier relationships and provide products of the highest quality. Thank you for your feedback, and please don't hesitate to reach out if you need any further assistance.

January 15, 2024

I have just had a nightmare getting onto my account but I have to share how supportive Nick was in sorting out this problem. He was fast at finding the problem and had an equally fast response for sorting it out!! So far this is a great app and great customer service.

Sharon Roses Emporium
United Kingdom
3 days using the app
KakaClo Technology Co., Ltd. replied January 17, 2024

We're sorry to hear about the trouble you faced while accessing your account, but we're glad that Nick provided you with prompt and effective support to resolve the issue. Thank you for sharing your positive experience with our app and customer service. We appreciate your feedback and are here to assist you whenever you need us.

October 6, 2023

Products and prices are good, but shipping is not good for dropshippers. Customer care non existent- have been trying to reach them for few days now but no response. Finally I got a response that shipping will be delayed by 3-5 days , and will start shipping after Oct 5th due to holiday for the order I placed on Sep 28th. Thats not the way to run a business. Need to work on faster shipping and better customer service response. Hopefully, they will work on these issues and make it better in future. Sorry to say but fact is US Buyer can not wait for 10 days shipping time plus 12 days of actual delivery due to holidays. Requesting them to cancel the order, see what happens. Looking for better service in future.
Order was cancelled promptly and refunded. Upgraded to 4 stars. Thanks

Shopboxdeals
Canada
12 months using the app
KakaClo Technology Co., Ltd. replied October 9, 2023

Dear Shopboxdeals,

We apologize for the delivery delay caused by the nationwide observance of the National Day holiday. The closure of transportation companies during this period has significantly impacted our operations. We had posted a notice on our website homepage a month in advance to inform customers about this holiday period, and we deeply regret any inconvenience caused.

Please be assured that we are actively working to expedite the processing and shipment of your order as soon as operations resume. We value your patience and understanding during this time, and we remain committed to providing you with the best service possible.

Any question, you are welcome to contact us and we will reply you within 2 business days.

Best regards,
Nick

September 5, 2023

I enjoy the products offered and the selection of many items to choose from. But I recently had a customer purchase a dress that looks nothing like the picture. The material of the actual item is different than the item shown. She was not happy about it and didn't want the hassle of returning it. She sent me a picture of the dress she received and it wasn't anywhere near the picture that shown on the website.

Fru Gal Boutique
United States
8 months using the app
KakaClo Technology Co., Ltd. replied October 9, 2023

Hi Fru Gal Boutique,

Thank you for sharing your experience with KakaClo! We're delighted to know our platform is making a positive impact on your business. We're always working on enhancing our services, and your feedback motivates us to do even better. Looking forward to serving you for many years to come!

Thanks!
Timothy