Reviews (26)
Refine
-
By rating
I've been using Kakaclo for almost 3 years now and everything has always been smooth for the most part. Not sure whats going on now but I just had a few orders that was placed from August 25th,2025 and it's now August 30th, 2025. No orders we processed, no responses to chats nor emails, and no one is answering any of my of calls. I cancelled the orders and requested refunds and still haven't got any responses plus all orders are still in "Waiting to ship" status right now. Just went completely dark. I can see from my analytic reports that they are viewing my website every time i reach out to them yet they don't they respond! Even Shopify had to reach out to them too and I hope they are removed asap because they are just scamming now! I had to dispute the transactions with my bank and can take weeks to get my money back! I've already started consulting with a lawyer in their area! I'm from Chicago, I'm not letting nothing slide!
Hi customer,
Thanks for reaching out and I’m really sorry for the frustration this situation has caused.
I checked on your orders — one of them has already been shipped, and for the other one we have already processed the refund. That’s why you’re still seeing the “waiting to ship” status on the cancelled one, but the refund is already on the way back to your payment account.
Normally, our order processing time is 1–4 business days. I understand how stressful delays can be, and we’ll make sure to improve our response time to avoid this happening again. Please rest assured you won’t lose your money, and we’ll keep you updated until everything is fully settled.
Thanks for your patience and understanding.
The process of dispatching orders currently takes me between five to seven working days, and in some cases, it can take even longer. This delay means I often have to follow up frequently, as I need to chase or prompt to ensure that the orders are processed and sent out.
As a result, this situation leads to unhappy customers.
Sorry we were on CNY holiday at that time. We deeply regret the inconvenience caused and fully understand your frustration. Delays in processing and lack of timely communication are unacceptable, and we sincerely apologize. We’re currently working on optimizing our order handling and improving support response times. Your experience is not reflective of our standards, and we truly value your trust and partnership. Thank you for bringing this to our attention — we’re committed to making meaningful changes to ensure it doesn’t happen again.
Need a zero star rating! 18 days and counting, customers still have not received their packages! Unacceptable response time to emails or the so called live chat box, which, by the way is never live. According to the website, orders are processed within 3 days, it took almost 3 times that! Not a good look for my business to have people waiting so long to get there package. Need to do better at fufliling your promises. Not sure I can trust this will happen in the future!
Sorry we were on CNY holiday at that time. We deeply regret the inconvenience caused and fully understand your frustration. Delays in processing and lack of timely communication are unacceptable, and we sincerely apologize. We’re currently working on optimizing our order handling and improving support response times. Your experience is not reflective of our standards, and we truly value your trust and partnership. Thank you for bringing this to our attention — we’re committed to making meaningful changes to ensure it doesn’t happen again.
We are dropshippers, we ordered an item from kakaclo and no-one gave us any update about the item being purchased since more than 3 months although the estimated delivery time is 16 days and item was in stock. We had an issue with the customer who ordered the item because of the bad delay.
If there is anyone had such same issue, please give us suggestions.
Dear shopiqat,
The tracking number of your order is Pos Malaysia: RC211550154MY
Tracking link: https://tracking.pos.com.my/tracking/RC211550154MY
According to the tracking information, the package arrived at the Malaysian post office for collection on February 12th and was successfully delivered yesterday, April 8th. The reason for unsuccessful delivery could be due to address issues.
If you have any questions, please feel free to contact our account manager Nick: nick@kakaclo.com or via WhatsApp at +86 18027098336. We appreciate your understanding.
KakaClo's exceptional customer service truly sets them apart! Unlike other platforms where negotiations drag on without resolution, KakaClo promptly compensates for any issues caused by them. Despite occasional discrepancies in size or color, their swift response ensures customer satisfaction.
Thank you for your kind words! At KakaClo, we take pride in our exceptional customer service. We promptly compensate for any issues caused by us, unlike platforms where negotiations can be prolonged. While occasional discrepancies may occur, our swift response ensures customer satisfaction. Your feedback is greatly appreciated.
Update June 2026: KakaClo has ceased dropshipping operations without notice and has not responded to refund requests for wholesale inventory purchased in 2023. Total outstanding: $6,357.50. No replies to emails after 10+ business days. Escalating to econsumer.gov and Shopify fraud reporting. Original review left when service was still operational — no longer recommend
November 2023: We focus on custom products. We have made clothes here that align with our requirements at a reasonable cost. The customer service is quick to respond and detailed and meticulous in their day-to-day.
We're glad to hear that we've been able to meet your custom product needs at a reasonable cost. Our customer service team strives to provide quick, detailed, and meticulous support. Thank you for your positive feedback and for choosing us for your clothing requirements!
This is a great app if you want to venture as a business owner, the selection is wide and the prices are great. However, keep in mind quality and shipping times might be a set back at the beginning as todays fast market place demands otherwise.
Great for New business owners.
Dear Zoefashiongroup,
We sincerely apologize for the quality issues and shipping delays you experienced with you. We understand the impact these problems have had on your satisfaction and We are committed to resolving them.
Quality: We recommend choosing products labeled as "Premium" and "Express."
The products in the Premium section are sourced exclusively from our A-level suppliers. Although they may have slightly higher price points, these products offer superior quality and have a lower return rate.
Additionally, if you are not selling in the US, there are specific products available in our China warehouse that can be shipped within 24 working hours. These product categories aim to offer more timely delivery and uphold precise inventory control.
Shipping Delays: The majority of our orders are delivered within the expected timeframe. However, we acknowledge that stocking time can impact delivery times, with a usual processing time of 1-4 business days. To expedite delivery, we recommend selecting products from our express catalog. This will significantly help resolve any potential delays. Moreover, we are pleased to introduce expedited shipping, which guarantees delivery within 3-4 business days. By choosing this option, customers can expect to receive their packages within one week from the date of shipment.
KakaClo has been continuously improving based on the feedback received from our customers. If you are still in need of a reliable supplier, we encourage you to consider using our services again. We believe that your experience will be significantly enhanced compared to previous encounters.
Best regards,
Nick
I dont even know why they are still running. VERY BAD customer service all round. no replies. Takes forever to ship. I dont even know if anyone is actually running this business
I have just had a nightmare getting onto my account but I have to share how supportive Nick was in sorting out this problem. He was fast at finding the problem and had an equally fast response for sorting it out!! So far this is a great app and great customer service.
We're sorry to hear about the trouble you faced while accessing your account, but we're glad that Nick provided you with prompt and effective support to resolve the issue. Thank you for sharing your positive experience with our app and customer service. We appreciate your feedback and are here to assist you whenever you need us.
I had a problem adding my shipping information and Nick help me get it right very nice and friendly.
Thank you for your positive feedback! We're thrilled to hear that KakaClo has made your experience easy and enjoyable.
