Stellar Delivery Date & Pickup

Stellar Delivery Date & Pickup

Reviews (807)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for its flexibility in supporting various business models, particularly useful for made-to-order and advanced booking needs. Key features include local delivery to specific postal codes, in-store pickup, and customizable delivery schedules for perishable items. It supports unlimited locations and allows customization of delivery methods and blackout dates. Merchants appreciate the intuitive design and responsive support team, enhancing trust and satisfaction in ...

February 27, 2018

I don't know why this app has so many positive reviews. It has extremely long load times (5 seconds after my page loaded, it still hadn't loaded) - which looked like the result of spaghetti code. Their answer to load times: sorry, that's the way it is. But. more importantly, when I had an issue in which my orders no longer were recording the delivery date on the back end, I emailed them multiple ...

Petaloom
United States
3 months using the app
Identixweb Limited replied April 11, 2019

Hi Pataloom,

We are extremely sorry about the inconvenience you had with our app. Please try our Live Chat for a quick response if you don't get any response from the email. ...

January 5, 2022

Very, very buggy app. Widget loads really slow or not at all when multiple products are added to cart. Or when you add product to cart and go to a different page/collection to browse and then click cart again. This means your check out button will also not show, as the widget will forever try to load. Customer service is prompt and very willing to help, but seems like a UI/UX, app code problem ...

Lady's Hand Kitchen
Singapore
About 1 month using the app
Identixweb Limited replied January 5, 2022

Hello there, Sorry to hear about that, and I apologize for the inconvenience you had with the app.
I checked and the app is loading after all contents of the drawer are ...

September 8, 2020

A very buggy app, where many of our orders were not recorded or plotted on the Calendar. When reported to customer service, you get an email reply days after, and they have the audacity to ask for a review EVEN BEFORE THEY SOLVED YOUR ISSUE.

Caused several customers to be VERY ANGRY because of delayed orders. This app made us look bad. Not once, not twice, but many times.

On the Additional ...

Theo & Brom PH
Philippines
15 days using the app
Identixweb Limited replied September 8, 2020

Hello there, I am really very sorry to hear about that and I apologize for the inconvenience.
→ We normally reply to all our emails/offline messages within 24 hours except on ...

June 4, 2020

1.Not user friendly because never think on the merchant side.
2.Slow loading speed = miss out the calendar on the end-user side
3.Support was not great = because the guru cannot even locate where to put the coding although saying auto-installation is included maybe for some theme and not for all. At the end I put the code in myself because I check back the theme coding where infinite option put ...

SK Homemade Cakes
Malaysia
14 days using the app
Identixweb Limited replied June 5, 2020

Hi there, I hope you are well.
Sorry to hear about that and I really apologize for the inconvenience you had with the app.
→ I would like to know you that the app is loading ...

February 3, 2021

Terrible app. Don't even bother. Buttons don't function as they are intended to. It has caused a lot of confusion and inconvenience both for my customers and for my staff.

The Original Organic Company
Australia
8 days using the app
Identixweb Limited replied February 3, 2021

Hello Sarah,

Sorry to hear that our app was caused you an issue and I'm really very sorry for the inconvenience you had.

I saw you had sent us an email on the 1st of Feb, ...

August 7, 2020

Doesn't work with a flyout cart.

Built the store entirely, and until the app is installed - they do not make it apparent.

What a waste of time.

Munchies With Love
Canada
7 days using the app
Identixweb Limited replied August 7, 2020

Hi there, I hope you are well.
→ We already have mentioned in the app that it'll not work with the floating cart.
→ The app must be shown on the cart page of your website.
Do ...

May 21, 2020

Unfortunately we had to delete this app after trying to get it up and running. Customer support was good. But the App only allowed date and time picker to appear on the cart page. We needed it for the product pages. The add on app that cust supp recommended was in JSON format and screwed up our order summary pages (additional details - which was supposed to list delivery date and time). Since ...

25Grams Bakery
Singapore
About 3 hours using the app
Edited October 9, 2018

Mobile version is simple terrible! What happened with mobile first?

Desktop view is OK, could be better.....

El Rey del Callo
Mexico
About 1 hour using the app
Identixweb Limited replied April 11, 2019

Yes, now our app is mobile friendly too. Please check it and let me know if the issue still hangs on there. If so please send us a screenshot where it looks terrible in ...

May 24, 2021

This app doesn't have a free plan. The installation plan is $14.99 with a trial for 21 days and then to use any of their services you will have to add their addons which can add up to $40 more or less. Hope you update your information and save us time.

Zing Vibes
Canada
24 minutes using the app
Identixweb Limited replied May 25, 2021

Hello there, I hope you are well.....
→ We have a free plan available in the app which we offer as a free trial in the app.
→ The app's base price is showing on the app ...

February 17, 2025

Datti Tržnica
Slovenia
2 months using the app
Identixweb Limited replied February 18, 2025

We're sorry for any issues you've faced. We've already responded to your emails and informed you that the app settings need proper configuration for delivery days to display ...