Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and diverse features, including inventory management, complex delivery systems setup, and delivery days customization based on zip/postal codes. It's reliable for handling both delivery and collection orders, with customization options for each delivery method. The customer service is praised for quick responses and expertise. Merchants also value its ability to provide competitive shipping rates and accurate delivery cost calculations.

October 11, 2023

Vindu was extremely helpful and made everything much easier when we had to re-integrate the app into a new theme. We have been using Logbase for almost a year now and very happy with all the help we get.

Mad Lilies
United Kingdom
9 months using the app
Logbase replied October 14, 2023

We're delighted to hear about your excellent experience with us, and your positive feedback is greatly appreciated. If you require any further assistance or have additional inquiries, please feel free to contact us. We eagerly anticipate the opportunity to serve you once more in the future.

November 2, 2023

Very helpful intro of the Pickeasy app by Veena. She was very thorough in understanding what we needed. We're very happy with the initial set up and look forward to hearing back on the enhancements we'd suggested to help us and others. Suggested enhancements: 1) allowing 2 local delivery options so customers from the same postcode can have the option to either pick a specific delivery time slot or just deliver to me ASAP. 2) integration with subscription apps such as Seal so customers can select a repeat delivery time slot e.g. 4-6pm on the first Monday of the month.

memphiesonline
United Kingdom
16 days using the app
Logbase replied November 3, 2023

Your outstanding review and the priceless feedback you've shared mean a lot to us. We're dedicated to channeling your input to our development team, who will carefully consider it as we work towards making improvements in our future updates. Your support is vital, and if you have any more insights or suggestions, please feel free to share them with us, as we're continuously striving to enhance our services based on your input.

November 24, 2023

Great Ragul. He contacted me via zoom and helped me cut and set up everything without any problems, even without knowing English!!!

SnD clean
Slovakia
9 days using the app
Logbase replied November 25, 2023

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are thrilled to hear about your positive experience with our product and service.

December 22, 2023

Hands down the best service received from any app on Shopify we have used. Thank you for your help, guidance and support Sudhan. Appreciated!!!

Fabulous Flowers
South Africa
About 1 hour using the app
Logbase replied December 23, 2023

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

June 28, 2023

I really love this app! It's super important for our Shopify store and helps us run our business. The app works perfectly, and the people who support the app are fantastic! I made some mistakes, but they helped me fix them quickly. I think everyone should use this app. It's very helpful and has great customer service!

StarGrazing.ie
Ireland
Over 2 years using the app
Logbase replied June 28, 2023

Thank you so much for your fantastic 5-star review! It means a lot to the whole team, and we’d love to have you back very soon.

April 16, 2024

Barath var väldigt hjälpsam och hjälpte oss att komma igång med appen, det ska bli väldigt spännande att testa detta på våra kunder! Jag får komma tillbaka och ge betyg till själva appen men Barath får 5 stjärnor i sin kundsupport!

indoorwood.se
Sweden
About 2 months using the app
Logbase replied April 19, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Edited September 25, 2023

Great app and great support! Rahul provided dedicated and custom support for our needs and went out of his way to make sure we were taken care off. Thank you team!

Promoco DC
United States
About 2 years using the app
Logbase replied September 27, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

November 16, 2023

Febin was very helpful and understanding. We are glad to try this app and all the options it offers

GD Cakes
United States
21 days using the app
Logbase replied November 27, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

November 6, 2023

Great customer service! Answered and solved our problem within 10 mins.

Hand-Picked Flowers
New Zealand
Almost 2 years using the app
Logbase replied November 27, 2023

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words.

Edited December 23, 2023

will recommend Rahul. he is good. Janani is great and helpful

Ji Mei Flower
Singapore
4 days using the app
Logbase replied December 25, 2023

Thank you so much for taking the time to share your feedback with us. Please feel free to reach us if you have any queries, we will be glad to assist you.