Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing delivery and collection orders due to its customizable features and efficiency. The app's standout feature is its exceptional customer service, with the support team praised for their responsiveness and problem-solving skills. Some merchants even had personalized sessions with the team to tailor the app to their needs.

Edited January 15, 2021

I installed this app to help me schedule pick ups and local deliveries. After only a few days I decided to uninstall when I discovered a flaw that allows customers to select local delivery than check out without providing their address - causing me to have to get in touch with the customer for clarification. Which totally defeats the purpose of the app. I spoke with customer service and the problem can be remedied if you upgrade the app (aka pay more money) which to me is like - you know there's a glitch in the system but in order for the app to run smoothly, you want me to pay more. Ya okay.... There are some things I liked about the app, but ultimately having to contact customers to follow up doesn't serve my business well.

Got it Made Stratford
Canada
19 days using the app
Logbase replied January 15, 2021

Thank you for the feedback.

Actually the checkout page of Shopify is not customizable, you can verify this with Shopify as well and the only way for any app to handle local delivery with rates completely is with their carrier calculated shipping API.

The API is free with the annual plan of Shopify and it is $20/month in their monthly plan. This is charged by Shopify, not the app.

For the app to handle delivery rates we don't charge extra. It is part of your current plan itself.

We have already emailed you and we will be glad to connect on a Zoom call and set this up for you in the current app plan itself.