Pickup Delivery Date —Pickeasy , 740 reviews

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
    727
  • 1% of ratings are 4 stars
    10
  • 0% of ratings are 3 stars
    1
  • 0% of ratings are 2 stars
    1
  • 0% of ratings are 1 stars
    1
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, efficient performance, and customizable delivery and pickup scheduling features. They appreciate its ability to set a local delivery radius and streamline the checkout process. The app's support team is praised for their quick problem-solving skills, offering assistance via chat and Zoom calls. Merchants also note its capability to resolve technical conflicts with other apps.

December 22, 2021

Unfortunately, it did not work for my website. Many minor errors, lack of internal communication between the app support team. It really messed up my shipping section , automatic email does not look professional and continually losing the customer - Launched the site last week and already lost 4 customers.. Its crucial for the new site.. Support team was always there and willing to helpful but it is just not meet my needs

Mamarang
Canada
9 days using the app
Logbase replied December 22, 2021

Hi,

This is Saravanakumar, CEO of LogBase. I sincerely apologize for the issues that happened. l understand the pain of losing customers as we also run an e-commerce business.

I just went through all the communication you had with our support team. It looks like the checkout experience for the customer was not seamless. If you can give us another opportunity, I can connect with you personally on a Zoom call and sort out the issues you have in the checkout page. We can also help you customize all the emails as per your requirement. We are also limited in some cases in Shopify as the checkout page of Shopify is not customizable, this would be the case for all similar apps in the Shopify app store. You can check them as well.

Thanks for the opportunity and time.
Saravanakumar
CEO
LogBase

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