Pickup Delivery Date Pickeasy

Pickup Delivery Date Pickeasy

Reviews (1,324)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for managing pickup and local delivery at checkout. They say support is exceptional—fast, patient, and often handling full setup via calls or screen‑share. The app clearly separates pickup vs delivery, enforces date/time slots, and captures delivery notes, reducing customer confusion. Merchants like its complex rules (postcodes, locations, prep times, closing days), Google Calendar sync, customization options, and say paid plans are worth it.

July 29, 2026

Thank you Manaz for you help. App is quit complex to configurate but Manaz from support is here to help

Citron Traiteur
Belgium
3 months using the app
May 5, 2026

We have had a couple of issues with using the App but the online support team are very helpful and quick to resolve any issues.

Hunts Premium Beef
United Kingdom
12 days using the app
Logbase replied August 1, 2026

Thank you so much for your wonderful review!

We greatly appreciate the time you've taken to share your experience with us. Your valuable feedback inspires us to keep improving and delivering exceptional service to our customers:)

December 30, 2024

First day installing and finding my way around has been great - with Barath's help and quick understanding to show me how to orientate myself. Looking forward to seeing how it improves my workflow, thank you. I'm not certain it will be suitable for me as I need to restrict item orders by day, which it can't currently help with, but I will see how I get on as the other improvements are really beneficial.

Rosewall Bakery
United Kingdom
About 9 hours using the app
November 18, 2024

It is really helpful to have orders scheduled. However the app is buggy, whenever a customer changes the quantity, the pickeasy option disappears and therefore unable to schedule it.

Also, if an order is coming through Shop it will not take work with pickeasy. Otherwise I would have given a 5 stars.

Linda's Kitchen
United States
About 1 year using the app
Logbase replied December 10, 2024

Thank you for your review. We are happy to look into the widget missing while changing the quantity. Please feel free to contact us anytime.

October 1, 2024

Would be great to integrate a feature that lets you add the delivery date to packing slip. Otherwise a great app with good features and fast online support.

MARKET JUICE
Australia
11 days using the app
October 8, 2025

Huge shoutout to Rag and the PickEasy team!
Rag jumped in, took charge, and got everything set up perfectly. Communication, and he made sure the job got done quickly and correctly. Definitely appreciate the extra effort and professionalism

DeskGrub
United States
About 1 month using the app
Logbase replied October 9, 2025

Thanks so much for your support and thoughtful feedback. Your time and input are genuinely valued and make a big difference in helping our company grow :)

May 2, 2025

The app is a little complicated for inexperienced users. The support team is sometimes hard to reach and can take days to resolve issues. But when you get the right agent, everything works quite well. Dhina helped me again today, and they were fantastic. I wish everyone on the support team could be that generous, professional, and helpful!

Modern Nature
United States
About 2 months using the app
Logbase replied May 5, 2025

We sincerely appreciate your thoughtful review. It helps us improve and grow—thank you!

Edited December 16, 2024

App needs some improvement. to get more user friendly, However, the customer service is awesome specially Kavandish he helped me a lot easy time saving and straight to the point. Jennifer is also super helpful and easy to work with. she helped me to have all the features I want.

Mabel's Bakery
Canada
3 months using the app
Logbase replied December 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

May 3, 2024

Jenifer was great to help us set up the app and understand the functionality.

Rize Up Bakery LLC
United States
3 months using the app
Logbase replied May 23, 2024

Thank you for taking the time to share your feedback with us.

Edited May 9, 2022

The customer service response is quick and they are patient and thorough. Annie fixed my issue and helped me configure something to better work for me. Very happy with customer service!
The app is intuitive and easy to use but I still had to contact support on some stuff. Pick-up customers are also asked to enable their location services which seems like an unnecessary step for a pick-up customer.
For those reasons I give the app 4 stars, but the customer service is a 10.

Naperville Meats
United States
About 1 month using the app