Pickup Delivery Date —Pickeasy

Pickup Delivery Date —Pickeasy

Reviews (1,213)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for improving local delivery and pickup management, especially for food-related businesses and those with specific scheduling needs. It features customizable options like order limits and timeslots, and is praised for its user-friendly interface. The customer support is noted for its responsiveness and helpfulness in optimizing app usage, making it a valuable tool for detailed management of pickup and delivery services.

May 2, 2025

The app is a little complicated for inexperienced users. The support team is sometimes hard to reach and can take days to resolve issues. But when you get the right agent, everything works quite well. Dhina helped me again today, and they were fantastic. I wish everyone on the support team could be that generous, professional, and helpful!

Modern Nature
United States
About 2 months using the app
Logbase replied May 5, 2025

We sincerely appreciate your thoughtful review. It helps us improve and grow—thank you!

November 18, 2024

It is really helpful to have orders scheduled. However the app is buggy, whenever a customer changes the quantity, the pickeasy option disappears and therefore unable to schedule it.

Also, if an order is coming through Shop it will not take work with pickeasy. Otherwise I would have given a 5 stars.

Linda's Kitchen
United States
About 1 year using the app
Logbase replied December 10, 2024

Thank you for your review. We are happy to look into the widget missing while changing the quantity. Please feel free to contact us anytime.

December 30, 2024

First day installing and finding my way around has been great - with Barath's help and quick understanding to show me how to orientate myself. Looking forward to seeing how it improves my workflow, thank you. I'm not certain it will be suitable for me as I need to restrict item orders by day, which it can't currently help with, but I will see how I get on as the other improvements are really beneficial.

Rosewall Bakery
United Kingdom
About 9 hours using the app
December 3, 2024

This is a great app if you don't want to be in full control of your food business and not use any delivery service just yet. It was glitching at first and wasn't showing up for customers until they refreshed two times. However, I asked them to fix it and they did.

Baby Shower Plate
United States
4 days using the app
Logbase replied December 4, 2024

Thank you for sharing your feedback-We value your input, so please feel free to share any feedback you may have!

Edited December 16, 2024

App needs some improvement. to get more user friendly, However, the customer service is awesome specially Kavandish he helped me a lot easy time saving and straight to the point. Jennifer is also super helpful and easy to work with. she helped me to have all the features I want.

Mabel's Bakery
Canada
3 months using the app
Logbase replied December 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

October 1, 2024

Would be great to integrate a feature that lets you add the delivery date to packing slip. Otherwise a great app with good features and fast online support.

MARKET JUICE
Australia
11 days using the app
July 25, 2024

Easy to setup! Also the support was fast and clear. Would recommend!

Slagerij van Stuijvenberg
Netherlands
20 days using the app
Logbase replied December 10, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

May 29, 2024

Nice app does what it says it do, also great customer support, thank you Nandini for the call and explaination

Pasticceria Bombè
Italy
2 days using the app
December 22, 2021

The service is amazing. The chat support is really helpful and always directly available. I never had a problem that couldn't be solved.

Schouten Blumen und Pflanzen
Germany
11 months using the app
January 14, 2022

This app works well for my store. Firstly I must say the service from all the support team has been great. In particular, Siva helped me today with a number of issues - we have been on and off Zoom calls and chats and he has been really great at understanding what I needed.
On the app more widely - it's been great to get the various options onto my website for customers to choose - lots of different time slots, different options for Local Delivery and Pickup, the ability to override for certain product sets etc.
I would like to see more available behind the scenes - the ability to tailor the emails that are sent to customers, the ability to tie into the Shopify Local Delivery route planning (it does tie into a different app EasyRoutes but that is fairly expensive).
Overall - 4 stars for the app itself but I'd give the support team 10 stars if I could!

Guilt Free Groceries
United Kingdom
5 months using the app