Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and diverse features, including inventory management, complex delivery systems setup, and delivery days customization based on zip/postal codes. It's reliable for handling both delivery and collection orders, with customization options for each delivery method. The customer service is praised for quick responses and expertise. Merchants also value its ability to provide competitive shipping rates and accurate delivery cost calculations.

December 4, 2023

So far, i've found it all to be easy to use and for the few problems i had the live chat was a great help - Febin was brilliant and very patient today! Really pleased with the service so far

We Are Rootstock Ltd
United Kingdom
About 1 hour using the app
Logbase replied December 6, 2023

We greatly appreciate you for taking the time to share your feedback with us. We are thrilled to hear about your positive experience with our product and service.

July 26, 2023

The app is just what I need to process my orders correctly. Easy to set up and assistance with any issues I've had has been great.

ohmysoulcookies-cakes
United States
10 months using the app
Logbase replied July 29, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback.

July 8, 2023

I've been working with this app for years. Rahul and Barath have provided exceptional service for me and my team. Thank you!

Treedrop
United States
Almost 3 years using the app
Logbase replied July 8, 2023

We sincerely appreciate your valuable feedback and the time you've taken to provide us with such a fantastic review. Your words hold great significance for us. If you have any additional questions or need further assistance, please don't hesitate to contact us. We'll be delighted to help you at any moment.

August 30, 2023

This app works great, and the team behind it is even better. They are diligent and will even schedule a video call with you. What app company does that?

They have been flexible and went the extra mile to make the app work for my store. Highly recommended.

Patty's Cakes and Desserts
United States
About 2 months using the app
Logbase replied August 31, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

Edited May 17, 2023

Today (5/17/2023) I was helped on ZOOM by Febin. He was very knowledgeable and answered all of my questions. Thanks Febin!

It's a bit difficult for beginners to set up, but the help from customer service is great. They will walk you through everything you need.

Flowertown Speaking Roses
United States
3 months using the app
Logbase replied May 10, 2023

Thank you very much for taking the time to leave us this wonderful review! It was great assisting you and please feel free to contact us at any time. We'll be always happy to help you.

June 10, 2023

the support on this app is next level!!! They do a zoom call with you and literally set everything up for you.

Kim King's Kitchen
Philippines
Over 2 years using the app
Logbase replied June 10, 2023

“We're really grateful and appreciate you taking the time to share your rating with us."

July 10, 2023

I was having trouble with our stores unique settings and the chat feature was very helpful. They stayed until it was right. It is nice to know that I can get help whenever I need it.

Mary's Power Kitchen
Canada
About 2 months using the app
Logbase replied July 10, 2023

Thank you for the wonderful review! We very much appreciate you for taking the time to leave us your valuable feedback.

October 23, 2023

Sudhan was extremely helpful with the delivery app called Pickeasy.

All Things Empanada
United States
8 months using the app
Logbase replied October 24, 2023

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

May 15, 2023

Their service is amazing. They always go above and beyond when it comes to tweaking the app to work better for my scenario and to help me get things set up.

The app works as described and has not given me any significant issues and the few things I did have due to conflicts with other apps, the support team fixed quickly.

Enjou Chocolat
United States
About 1 month using the app
Logbase replied May 16, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

September 1, 2023

good service and has solved many technical issues with me! highly recommend! rahul helped me a lot!

Time To Gold 糕點時光
Hong Kong SAR
9 months using the app
Logbase replied September 3, 2023

Your positive review means a lot to us, and we're truly grateful for it! Should you have any inquiries or concerns, please feel comfortable reaching out to us. We're dedicated to offering you assistance and support whenever you need it.