Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and diverse features, including inventory management, complex delivery systems setup, and delivery days customization based on zip/postal codes. It's reliable for handling both delivery and collection orders, with customization options for each delivery method. The customer service is praised for quick responses and expertise. Merchants also value its ability to provide competitive shipping rates and accurate delivery cost calculations.

April 1, 2022

AMAZING CUSTOMER SERVICE!!! always thorough and great response rate. this app is wonderful and i am grateful for the team

Beauty & The Board
United States
11 months using the app
Edited February 8, 2024

Thank you Nandini - job well done!!

Great service... was able to correct a simple miscoding in minutes, did it all through the online chat. Thanks

THE NEW YORK CHEESECAKE COMPANY
United States
10 months using the app
Logbase replied May 17, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

December 7, 2021

I struggled for ages trying to find something that would work for my cookie shop and I cannot praise this app and its customer service reps enough! I had to take a break for a few months from my business and am recently re starting it back up and have forgotten some of the steps I need to make the products I have available to my customer base. Its 1245am and Janani was there in a matter of moments on chat not only to help but resolved my issue in less than 3 minutes. I cant ask for better service, because I dont think its out there! :D

Just Sugar Cookies
Canada
11 months using the app
May 29, 2023

Rahul hat uns perfekt durch den Onboarding Prozess geleitet. Weiter so! Auch die App erfüllt bisher alle unsere Ansprüche

David`s Fitnessfood
Switzerland
10 months using the app
Logbase replied May 29, 2023

Thank you very much for taking the time to leave us this wonderful review! It was great assisting you and please feel free to contact us at any time. We'll be always happy to help you.

December 13, 2022

An Amazing and easy app to use, the customer service was especially helpful he customized the app to exactly what i needed.

Bhagy's Bakehouse
Canada
11 months using the app
Edited March 18, 2022

1st Review: I have no idea what I would have done without the help of Siva. He went above and beyond to make sure that my website worked with this app. This is a great app that is not only affordable, but very efficient for any business who needs a scheduled pick up date. Thanks again Siva. 2nd Review: These guys are always so helpful. Willing to go above and beyond for me every time. Thank you!!! 3rd Review: Once again Siva saved the day again. I am launching my business in 4 days and there were minor details I needed worked out. I seriously have no idea what I would have done without the support of this business. They go above and beyond for their clients. Thanks again you guys!!

MaKro Meals
United States
11 months using the app
December 20, 2021

These guys did a great job at helping resolve some shopify delivery issues and their app worked really well!

The Cupcake Factory
Australia
11 months using the app
October 4, 2023

Sudhan Ravi Did a great job to help solve my problems. Went the extra mile

Dan's Reef World
United States
14 days using the app
Logbase replied October 6, 2023

We appreciate you taking the time to leave us a review. It means a lot to the whole team, and we’d love to have you back very soon.

April 8, 2022

I have used the scheduling feature to get help with integrating the system twice now and both times it has been extremely helpful. Just had a chat today with Siva and he completely walked me through updating our checkout. We have been using the service for a month across two locations and it has been a huge help to our small business.

Chocolatá Chocolate
United States
11 months using the app
February 6, 2022

Great support service via zoom call. I have forgotten the lovely gentleman’s name who helped me but he set everything up for me and saved me a lot of time to just carry on with sales. Thank you!!

Sweets by Seni
Australia
11 months using the app