Reviews (206)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for reducing customer support tickets by enabling self-service order edits, such as address changes and cancellations. It enhances operational efficiency and increases average order values with upselling features. The user-friendly interface supports multicurrency options, making it ideal for international stores. Merchants also appreciate the reliable performance during high volumes and the responsive support team for setup and troubleshooting. Regular updates further improve the experience.

June 27, 2025

Hamish & his team have built a fantastic app.

As we rapidly scale our business, it is essential we create autonomy wherever possible. Order Editing has allowed us to remove manual processing of address changes & order cancellation completely.

A fantastic tool to help with proactive customer services.

The team are always on hand to help with any issues & regularly provide new updates & insights.

Highly recommend!

Bohomoon
United Kingdom
10 months using the app
June 20, 2025

We’ve been using the Order Editor app and it’s been working really well. It’s helped us cut down on manual address corrections and streamline the order process. Looking forward to seeing how it performs during the busy Q4 season—this should definitely help save time!

Warmies USA
United States
8 months using the app
June 20, 2025

£4000+ extra revenue in the first month, easy win. Order editing team are excellent. Lots of new features coming out. Order editing creates a better experience for customers, reduces our customer support time and increases revenue.

Goose & Gander
United Kingdom
7 months using the app
June 25, 2025

we've been using this app for a couple of months now and it has been such a big help for our customer support team! any time we have had issues/concerns, their support team is always ready to help! love that the communication is clear and easy! would definitely recommend working with this app, makes things so much easier!

elan beaute and supplies
United States
5 months using the app
June 19, 2025

Hands down one of the best apps in the store. Not only does this save us a bunch of time by not having to handle complex order changes on the back end, there's a lot of functionality built in to leverage upsell. This app pays for itself many times over. The whole Order Editing team are super proactive and responsive too.

Stoko
United States
4 months using the app
July 7, 2025

We ship skincare tallows from Hawaii and it takes me a week to make fresh batches. My husband added app to the store and I see customers coming back to add tallow soaps to their order while they wait for a shipping confirmation.

AlohaTallow
Canada
About 1 year using the app
June 25, 2025

Order Editing app has made a massive impact in declining customer service tickets for address changes and orders needing to be edited, while also adding incremental revenue pos-purchase. Their team is extremely responsive, always willing to troubleshoot issues we might be experiencing or bringing new strategic thoughts on how we can continue to add ways we are using the app.

Allegiance Flag Supply
United States
5 months using the app
July 18, 2025

We’ve been using Order Editing for 3 months now and it’s great, the app is really easy to use. But what we’ve really appreciated is the super responsive support from the team whenever we needed.
In short: highly recommend! A great solution with a great support behind it

Manucurist US
United States
4 months using the app
May 22, 2025

We onboarded Order Editing about 2 months ago, and we are so glad we did! Tickets have been greatly reduced for our Customer Care reps, and our customers are happy to easily make their own changes. We've also seen a nice stream of upsells.

Hamish has been very responsive if we've had questions (of which there have been few).

Frog Hollow Farm
United States
About 2 months using the app
June 26, 2025

Fantastic app, super easy to use and the Customer Support is next level! Couldn't recommend more!
Saved us hundreds of man hours on the first month and we continue to iterate and improve.

Bond Touch
United States
4 months using the app