OrderEditing.com

We’ve been using Order Editing for 3 months now and it’s great, the app is really easy to use. But what we’ve really appreciated is the super responsive support from the team whenever we needed.
In short: highly recommend! A great solution with a great support behind it

Having worked with dozens of SaaS companies, Hamish and the orderediting.com team stand out in the top 1%. Their product is fantastic. Easy to use, implement, and clear to understand. Within days of implementing, we saw massive value in upsell revenue and reduced customer ticket volume.

Even more than that, Hamish is among the most dedicated founders I’ve seen. On multiple occasions, he met with us 1:1 to setup the service and work through improving our product, specific to our brand. He’s always willing to go the extra mile to help and made the onboarding and set-up process as easy as possible. Would recommend their product and team without hesitation to any Shopify brand out there. The value of Hamish & his team will quickly surpass the monthly cost within days.

We onboarded Order Editing about 2 months ago, and we are so glad we did! Tickets have been greatly reduced for our Customer Care reps, and our customers are happy to easily make their own changes. We've also seen a nice stream of upsells.

Hamish has been very responsive if we've had questions (of which there have been few).

Fantastic app, super easy to use and the Customer Support is next level! Couldn't recommend more!
Saved us hundreds of man hours on the first month and we continue to iterate and improve.

This is a game changer! The Order Editing app has immediately reduced our CX workload and increased our upsell dollars. Within 1 day of implementation we saw noticeable positive impact across the board. Now that we are introducing more features and unlocking the apps full potential, we are seeing even more success every day!

On top of this, the Order Editing team have made the entire process seamless. They are real professionals and enthusiastic to help us grow. We have had 0 issues with implementation and continue to work closely with the team of superstars that have helped us with not only Order Editing success but also with with Shopify updates that purely benefit our business.

We would strongly encourage business's of all sizes to introduce Order Editing ASAP.

We used to spend so much time manually editing customer addresses, reaching out to customers who entered an invalid address, and handling packages that already shipped to the wrong home. In just a few weeks Order Edit has solved those problems for us in most cases. It has freed up time for my agents, provided customers a simple way to fix an error, and saved us unnecessary costs trying to retrieve mis-delivered packages. For us the biggest perk is the address screener which prompts customers to double check their address right on the thank you page. We are just starting to dive more into the upsell, but without much effort we have already seen traction there too.

Since integrating this app into our workflow, we've seen a significant drop in customer service hours spent on order editing-easily saving dozens of hours each week. What used to be a manual, back-and-forth process has now become seamless and self-serve for our customers, reducing friction and freeing up our support team to focus on higher-impact tasks.

The user interface is intuitive, the setup was straightforward, and the support team behind the app has been responsive and helpful every step of the way. It’s rare to find a tool that delivers immediate ROI, but this one truly does. Highly recommend for any eCommerce business looking to streamline post-purchase operations and boost team efficiency.

Gamechanger! Customer support tickets have fallen through the floor and upsells have gone up! If you have customers that need to edit orders ever or your interested in upsells (Who wouldn't be!), you'd be mad not to try it! Implementation team are superb and have you up and running very quickly and are on hand to troubleshoot and answer questions if needed. Amazing app!

This App was recommended to us and we're delighted it was! From day one, customers started using it and feed back from them is all positive.

We were seeking a solution to incorrect delivery addresses and the cost of re-routing deliveries and wondered how much attention was given to order confirmation emails. The answer is a LOT. The take up has been excellent and Order Editing pays for itself several times over every month.

As well as the high take up rate, reduced delivery charges, fewer phone calls to the office, we've been amazed how many add-ins occur! Increasing basket values while reducing costs! What other App offers that?

The team at Order Editing were brilliant in supporting our implementation. We have a customer checkout so it was not straightforward but nothing phased them and the supported the installation and backed it up with first calls training.

100% recommended.

Kind of a no-brainer and glad someone finally built this. We've had a very good experience in the months since launching this. The OrderEditing team is very passionate and has been pleasant and responsive. Looking forward to continued feature add-ons.